Tech Tip: New iPads and E-town’s Wifi

New iPads running iOS 13 or later require ITS assistance to set up the device using E-town’s wifi. Because of the way our wifi is configured, you will not able to setup the device using the quick start method. You will not be able to use the manual configuration either. 

If possible, setup your iPad at home, then connect to E-town’s wifi when you’re on campus using the normal iOS connection instructions as detailed in this Knowledgebase article. 

If you have not setup your iPad previously, you’ll need to come to the Help Desk, where an ITS employee can manually register your device.  

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Happy Holidays from Phishing Scams

Phishing is word that strikes fear in the heart of anyone concerned with cybersecurity (which should be everyone). These scams increase in frequency over the holiday season, since people are busier and less likely to carefully inspect a message to verify its legitimacy. What are the tell-tale signs of a phishing attack? 

Phishing is more than just email. Hackers may try to attack via phone call, text message, or other messaging systems too. If you don’t know who’s contacting you, or the offer seems too good to be true, stay safe and don’t respond to the bait. 

Remember the telltale signs of phishing. Does that email contain copious grammatical errors, a vague introduction that doesn’t mention your name, or an urgent message that’s scary? Does it contain an offer that seems too good to be true, or ask you to verify your password? It’s probably phishing. 

Check who sent the message. Is their email address something like universityhelpdesk@ymail.com? Or does it have an unknown domain name that doesn’t seem at all related to the place that they’re claiming to contact you from? 

Don’t be convinced because it “looks official.” Scammers are getting better and better at making a phishing attack appear to be legitimate by using real company logos and contact information. Even if an email looks like it’s real aesthetically, look carefully for signs of phishing in the actual content. Don’t react emotionally, even if the message looks scary. This is the response that the hackers want! 

Never reveal your password. Never. A message asking you to verify your password is almost certainly malicious. Remember, ITS will never ask for your password! 

Don’t open links or attachments. If the message seems to be even the faintest bit suspicious, do not open any attached links or files. This is how hackers install malware on your computer. 

When in doubt, contact and verify. Contact the person or company that the message claims to be from, be it a friend, coworker, or even a company that you regularly shop at. 

Don’t talk to strangers! That old childhood rule still applies. If you don’t know who’s calling or messaging you, be cautious. If they’re asking for personal information or making odd requests, hang up that phone and don’t do what they say. 

Don’t pick up abandoned flash drives. Cybercriminals sometimes leave flash drives with malware on them for unsuspecting victims to pick up and plug into their computer, unknowingly installing malicious programs. 

Report possible phishing to ITS. Do you think you’ve received a phishing email? Report it using the Phish Alert ButtonIf you think you may have clicked on a link that you shouldn’t have or given someone your personal information, contact the Help Desk at ex.3333 or helpdesk@etown.edu. 

  

Adapted from https://er.educause.edu/blogs/2016/11/february-2017-learn-what-it-takes-to-refuse-the-phishing-bait 

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Posted in Digital Citizenship, Home Page Tagged with: , , , , ,

VPN Connection Changes

VPN, or Virtual Private Network, allows the user to access network resources (including private and public folders) and software while off campus. The VPN system sends all traffic from your remote computer to the college’s network through an encrypted channel providing a secure method to access these resources. 

Some changes to the process of connection to VPN on college-owned Windows computer have been made this semester. You now need to select a certificate after entering your VPN username and password. Make sure to choose the certificate named admin-vpn.etown.edu or academic-vpn.etown.edu (the certificate you see will depend on the software installed on your computer). If you don’t see either of those certificates, choose the one named username@w107.etown.edu or username@w108.etown.edu. More information about this process can be found in this Knowledgebase article 

If you are using a Mac, the process has not changed.  

If you have never used VPN before but are interested in using it, you must submit a request for a VPN connectionIf you have not used VPN for a while and are interested in testing the process, or have any concerns about this process, please contact the Help Desk at helpdesk@etown.edu or ex.3333. 

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Microsoft Office on Shared Computers

At the start of this semester, ITS announced that users were now required to sign into Microsoft Office on computers in classrooms, labs and other shared environments. Some users are reporting that when attempting to sign into Office on a shared device, they see an error message which reads “You’ve reached your sign-in limit. To continue on this device, please sign out of Office on another device using your Microsoft account portal.”  

This message appears when a user is signed into Office on too many devices. Users are limited to five active devices of three different types (e.g., personal computer, phone, lab computer).  

To remedy this, make sure to not check “Stay signed in” when signing into Office, and make sure to sign out of Office before logging out of the shared machine. You can also sign out of other devices using the instructions on this Microsoft support page.  

If you have any concerns about this process, you can contact the Help Desk at helpdesk@etown.edu or 717-361-3333 (ex.3333). 

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Canvas Left Navigation Menu Style

Canvas recently changed the style of the left navigation menu. Previously, buttons hidden from students were light gray with an asterisk next to them. Now, hidden buttons have a small crossed-out eyeball icon next to them. There has been no functionality change, just a visual one. 

The syllabus button will be hidden, but students still have access to the Canvas syllabus page because per our template, it is set to the course home page. Students can access this page by clicking “Home” just as they always have. Content items such as assignments, pages, and quizzes should be linked from the modules area so students can access all course content in one place. 

For more information on this recent update, check out the Canvas Release Notes. 

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Posted in Home Page, Teaching and Learning Tagged with: , , ,

Adobe License Expiration Message

Back in August, all E-town users (faculty, staff, and students) using college-owned devices were required to sign in to activate Adobe applications (Acrobat and Creative Cloud) before using the software. This change is due to Adobe’s implementation of a new licensing model.  

Now, some users are seeing a message that their Adobe license is about to expire. This message may appear if the user is not signed in. To fix this, follow the instructions below to sign into Adobe with E-town credentials.  

To access any Adobe software installed on campus computers, start the software and choose Sign-In when prompted. Enter your full E-town email address (including @etown.edu) and when redirected to the Elizabethtown College login page, enter your email address and password. You will only need to sign in to one Adobe application for the process to activate all Adobe products installed on the computer. 

If you have created your own Adobe account using your E-town email address, you will be prompted to choose between an Adobe ID and an Enterprise ID: choose the Enterprise ID option to be redirected to the Elizabethtown College login page. Only users with Enterprise accounts can access the Adobe software on campus. 

For single-user computers, the activation will persist through restarts of the computer and you will remain signed in on that computer until you specifically choose to sign out (or change your password). 

Users of shared machines (including labs and classrooms) will be prompted to confirm that they are still using the software every 90 minutes; this is an Adobe setting, not one that is available to change at this time. Also because of the locked nature of the lab and classroom computers, the activation will not persist when the computer is restarted. 

Please contact the Help Desk (helpdesk@etown.edu or extension 3333) if you have difficulty activating any Adobe software or if you have any additional questions or concerns. 

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SurveyMonkey Updates

Back in July, SurveyMonkey added a new layer of security to their service, which only allowed sign-ins on two devices at a time. When Survey Monkey is accessed from a new computer a verification code is required to gain access. Since the EtownEmployees and BlueJays accounts are often accessed from many different computers, this added layer of security makes these accounts difficult to access. 

Users who wish to sign into these SurveyMonkey accounts can now contact the ITS Help Desk to receive the verification code as soon as they sign in. Just click Log in, enter the Survey Monkey account username and password, then call the Help Desk to receive the verification code. This change will allow users to gain access to Survey Monkey during the hours that the ITS Help Desk is open, rather than just during regular staff business hours. 

If you have a simple survey, or a survey that you need to access frequently, ITS encourages using Microsoft Forms. Since it is linked to a user’s individual account, there is no need to request a code! Microsoft Forms is included in Office365 and is free and available to all faculty, staff and students. Forms has most of the functionality of SurveyMonkey. 

For more information on SurveyMonkey, see this Knowledgebase article. 

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New Spam Filter System

On Monday, October 7th, ITS activated an enhanced spam filtering system which is designed to give the user more control over which emails are delivered. Previously, the system had two categories for email – deliver or block.  This made some messages get blocked that may have been legitimate messages.  Now, the system has three categories – deliver, quarantine, or block.  While ITS will still block messages that are clearly spam/malicious, some messages that the system determines are “spammy” will now be quarantined and managed by the user, through the Barracuda system.

When Barracuda quarantines an email, you will receive an email from Barracuda that will allow you to manage those messages. You can customize what days/times you wish to receive these messages, but the default is once per day.  You will only receive the email notification if there is a message moved to quarantine.

To view quarantined emails and choose what to do with them, click the link from the Barracuda Email Security Service Quarantine Notification email and log into the web portal with your E-town email and network password. Choose the tab marked Quarantine Inbox. You can choose to deliver the message to your inbox anyway, to whitelist the email address so that the specific email and all others from that sender go to your inbox, or to delete the message (not recoverable).  For more information on Barracuda, see our Knowledgebase article or their help guide.

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Office365 Upload Center Changes

On September 17th, Microsoft Office announced that the Uploads Center used by Office365 users would be retired. In the past, users have been able to access files that did not upload properly in the Uploads Center; now, these files will be accessed by clicking the File tab, then Open, then Files Needing Attention. 

The Uploads Center will be phased out starting in October and will be completely gone in December.  

For more information and frequently asked questions, please see this Microsoft Files Needing Attention FAQ. 

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Posted in Home Page, Office 2016, Web Tips Tagged with: , , , , , ,

Updates to TV Channels Available on Campus

ITS recently updated the list of channels available for cable TV on campus. These channels are available both through TVs connected via a coaxial cable to a wall jack or through Xfinity on Campus.

More information on connecting to cable can be found in this Knowledgebase article.

More information on using Xfinity on Campus via your computer or mobile device can be found in this Knowledgebase article.

The updated channel list is below:

8 WBAL-11 (NBC) SD 61 BLOOM HD
9 WCAU-10 (NBC) SD 62 FS1 HD
10 WGAL-8 (NBC) HD 63 ESQUIRE HD
11 WLYH (CW) HD 64 SYFY Channel HD
12 WHP-21 (CBS) HD 65 TRU TV HD
13 WHTM-27 (ABC) HD 66 VH1 HD
14 WITF (PBS) HD 66 Emergency Alert System SD
15 WHP (CW) HD 67 FOX BIZ HD
17 WPMT (FOX) HD 68 FS1 HD
18 WPSG-57 (CW) SD 69 FXX HD
19 WPVI-6 (ABC) SD 71 GSN HD
20 WTXF-29 (FOX) SD 73 HALLMARK HD
21 MASN2 SD 74 HISTORY HD
22 NSPA2 HD 75 HMM HD
23 MASN HD 76 HSN HD
24 BIGPA HD 77 INV DSC HD
25 ROOT Sports – Pittsburgh HD 78 Lifetime Movies HD
26 ESPN HD 79 OXYGEN HD
27 ESPN2 HD 80 MTV LIVE HD
28 The Golf Channel HD 81 QVC HD
29 Fox News HD 82 Universal Kids HD
30 CNN HD 83 TCM HD
31 Headline News (CNN) HD 84 NBC Sports Philadelphia HD
32 MSNBC HD 86 UP HD
33 CNBC HD 87 MotorTrend HD
34 The Weather Channel HD 88 CSPAN SD
35 USA HD 89 CSPAN2 SD
36 TNT HD 90 CSPAN3 SD
37 TBS HD 91 DAYSTAR SD
38 A&E HD 93 Etown College SD
39 HGTV HD 100 HSN2 SD
40 Food Network HD 101 INSP SD
41 Lifetime HD 102 ION SD
42 MTV HD 103 JEWELRY TV SD
43 TLC HD 104 LEASEACC SD
44 Disney HD 105 Lancaster Local SD
45 Nickelodeon HD 106 MOVIEPLEX SD
46 Freeform HD 107 Outdoor Channel SD
47 Discovery HD 108 OWN SD
48 Travel HD 109 PCN SD
49 FX HD 111 TBN – TRINITY SD
50 AMC HD 112 TV LAND SD
51 Animal Planet HD 113 UNIVIS SD
52 Bravo HD 114 WGAL-MeTV SD
54 WE HD 115 WGN SATV SD
55 Comedy Channel HD 116 WHP-MY SD
56 E! HD 117 Etown College HD
57 BBCAM HD 118 WHTM – get tv SD
58 BET HD 120 WPMT – AntTV SD
59 National Geographic HD 121 Emergency Alert System SD
60 NBC Sports HD

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More Print Release Stations Added!

Good news for students living in Ober and Brinser – ITS just added express print stations to your dorms! You can find the printer in Brinser near the stairs in the lobby, and the Ober printer in the main lobby. This means that there is now an express print station in every dorm! 

A complete list of express print stations can be found in this Knowledgebase article.

All print stations have a computer from which you may print, but ITS recommends using web printing for efficiency. Don’t know how to use web print? We have instructions in our Knowledgebase. 

If you experience an issue with a printer, you can call the Help Desk at 717-361-3333 during our business hours from 8:00am-4:30pm Monday through Friday. If it is outside of business hours, you can contact Residence life at reslife@etown.edu. Keep in mind that the High Library and BSC 24-Hour Lab printers are also available.

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Tech Tip: SurveyMonkey Shared Accounts

Users who have access to the EtownEmployees or BlueJays SurveyMonkey accounts may have noticed that they are being asked for a verification code to sign in. This is an added layer of security that SurveyMonkey recently added, but unfortunately, it only allows sign-ins on two devices, rendering these shared accounts essentially unusable. 

ITS is currently working on a solution for this. In the meantime, we recommend using Microsoft Forms. If your survey is too complex for Formsplease reach out to Institutional Research. The survey will likely need to be sent out from that office. 

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Network Drives

Network drives are a valuable resource that E-town offers its faculty, staff, and students. They can be used for document sharing for anything from clubs collaborating to faculty sharing files with their classes to students working on a group project. 

Each student, faculty member, and staff member have two network folders: Public and Private. Your private folder is accessible only when you are signed into a computer connected to the E-town network. Your public folder is searchable and alphabetized based on your last name. Any files in your public folder are given read-only access to users with an @etown.edu account. 

E-town has three network drives: Classes, Homedirs, and yourusername$. Classes allows you to access class-specific folders. Homedirs is the vast home of all faculty, staff, and students’ public folders. Yourusername$ is your own public and private folders, which can be used for backing up important academic documents or sharing files with others. 

Note: on Macs, Homedirs is split into two drives; Homedirs for faculty and staff public folders, and Students for student public folders. 

  

Access a public folder on a PC 

First, you need to go to http://update.etown.edu/mapnetworkdrives.exe and download the file. Click on it and run the software, entering your E-town username and password when prompted. When the process is complete, go to This PC. Under the Network Connections bar, you will see three new drives. 

Once you have connected to E-town’s network drives, you will not need to log in again. These files are accessible when you are on the E-town network and not available from off-campus unless you have VPN access. 

  

Access a public folder on a Mac 

Under the Finder menu, click Go. Then click Connect to Server… Depending on which network folder you want to access, you will need a different code. These codes are: 

  • Classes: cifs://applications/classes 
  • Yourusername$: cifs://resserv/yourusername$ 
  • Homedirs: cifs://resserv/homedirs 
  • Students: cifs://resserv/homedirs/students 

Once you have chosen the network that you want to access, enter the code into the Server Address box and click the add button. Click Connect. Enter your E-town username and password when prompted. The selected drive will appear. 

On Macs, the network will disconnect every time that the computer goes to sleep, restarts, etc. You will need to click Connect each time you want to access a network drive. However, the computer will keep the list of drives previously connected to for ease of access. Network folders are not accessible outside of E-Town’s network. 

  

For more information, visit the Knowledgebase’s articles on mapping network drives. 

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Posted in Digital Citizenship, Home Page, New Student Tips Tagged with: , ,

Tech Tip: Web Printing

ITS offers many services to students, including printing. Often, first years and even upperclassmen don’t know the full scope of the printing services that E-town offers. Many students email themselves files and print them out from a computer lab. While this is a perfectly viable option, web printing can be much faster! To web print, simply go to print.etown.edu and log in using your E-town username and password. You’ll see an option on the sidebar called “Web Print”. Once you click on that, click “Submit a Job”. It will ask you to choose an account to charge, but don’t worry! E-town offers every student 500 printed pages free per semester. From there, select and upload your file. Once it says that it’s held in a queue, you have 24 hours to print your document at any of E-town’s print stations.

Print stations are housed in the following locations:

  • Brossman Commons 2nd Floor – 24 Hour Lab across from the Marketplace
  • Nicarry Hall – 1st Floor Hall, southeast corner
  • High Library Main Floor – Circulation Area
  • Masters Center – Mineral Gallery
  • Royer
  • Founders – Main Lobby
  • Hackman Apartments North
  • Schlosser Hall
  • Schreiber Quads Commons

At a print station, simply swipe your ID and you’ll be able to select and print your document from the printer’s monitor. Much quicker than logging into a computer and digging through your email to find your file.

Visit ITS’ Knowlegebase article for more information on web printing. To print directly from your computer, check out our article on installing the Papercut driver.

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Tech Tip: ITS Hours Fall 2019

The Help Desk is your Information and Technology Services (ITS) physical location. We have students and staff members available to help you solve or navigate problems you may be having with your electronic devices. ITS also offers phone support (x3333) during business hours, and 24/7 web support via our extensive Knowledgebase. 

The Help Desk is located in Nicarry 125 and is open Monday through Saturday. The Help Desk also offers late night hours at the Library Circulation Desk for your convenience. Holiday hours can be found on the ITS homepage. 

 Help Desk in Nicarry 125   Student Worker Hours   
Monday – Thursday  8:00 am – 7:00 pm 
Friday  8:00 am – 5:00 pm 
Library Circulation Desk   
Sunday – Thursday  7:00 pm – 10:00 pm 
Saturday  12:00 pm – 4:00 pm 

If you have an issue or question regarding Canvas, we also have 24/7/365 phone, email and text chat support with Canvas Support.  Access Canvas Support via the Help menu in the lower left navigation or call them at 1-855-488-3228. 

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