Tech Tip: The Scary Truth About Public Wifi

It’s a little burst of happiness when you find some public wifi at the airport or at the mall, especially if you’re running low on data. But this opportunity is often too good to be true. 

One of the problems that runs rampant on public wifi are rogue hotspots. Hackers can create a signal that intercepts your attempt to connect to the public wifi. This rogue hotspot looks just like the wifi that you’re trying to connect to, but hackers can see everything you do and potentially access sensitive information. 

Some public wifi may also be running outdated encryption protocols. In this case, it’s easy for hackers to access the entire network and see what everyone is doing who is connected. 

To stay safe on public wifi, be sure to never enter any sensitive information. If you’re just opening Google Maps, that’s no problem. But wait for bills and online purchases. 

 

Adapted from Norton.

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Posted in Digital Citizenship, Home Page, Web Tips Tagged with: , , , , , , ,

Don’t Feed the Phish

Phishing – a word that strikes fear in the heart of anyone concerned with cybersecurity. Which should be everyone. Once mainly an email-based attack, phishing has developed into smishing (phishing via text) and vishing (phishing via phone call). What are the tell-tale signs of a phishing attack?

 

Hover, don’t click.

The following text is an excerpt from an actual phishing message from last winter:

Notice: You have to appear in court on 18th January 2018. Copy of the Court Notice is attached to this email. Please click here and read it thoroughly.

Ignoring the grammatical mistakes in this email, one clear phishing trademark remains: the link. You should always hover your mouse over a link to see the url. On a mobile device, you can tap and hold on the link to view the url. Does it look legitimate? In this case, the link directed you to an earthlink.net address, which is not what the court system uses.

 

Who sent the message?

In the example above, the email was sent from an @philasd address – the Philadelphia school system. How likely is it that you would receive a notice to appear in court from someone in the Philly school system? Hint: not at all.

 

Verify identity.

In a similar vein, it’s wise to verify the identity of the sender. If you receive a text from your aunt asking to wire her money or a message from your boss telling you to transfer money to a bank, contact the person another way. Call them and make sure they really sent that message.

 

Watch out for passwords.

If someone is asking for a password or PIN number, be it via email, text, or phone call, do not give it to them. Your bank will never as for your PIN. ITS will never ask for your password. You may even get calls from people claiming to be the IRS. While these may seem especially scary, the IRS sends documents via mail. They do not call people.

 

Trust your gut.

Does the message that you got feel…wrong? Trust your instincts. Beware of scare tactics. If a message seems very frightening, it’s probably not real. Take a moment and review the available information. Does it feel “real?” If in doubt, you can contact the help desk at helpdesk@etown.edu or ex. 3333.

 

Remember to forward any phishing messages to mailcop@etown.edu. Here’s to a safe semester!

 

Adapted from Educause.

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Posted in Digital Citizenship, Home Page Tagged with: , , , , ,

Tech Tip: “But I Don’t Have Anything Worth Stealing!”

“But I don’t have anything worth stealing!” You’ve probably thought this to yourself before, reading ITS’ dire warnings about how to stay protected. You’re pretty unimportant in the grand scheme of things as far as hackers are concerned, right? There is a grain of truth to this. You’re probably not the CEO of a giant firm with millions on people’s confidential information at your fingertips. You’re just an average Joe with only your own information at stake, right? 

Over the summer, someone on the E-town network’s email was hacked, and a malicious link was sent out. When clicked, the webpage asked users to enter their email and password to continue. While the problem was quickly remedied, it’s an important reminder that you are not the only one who can be compromised. As part of a greater network (like E-town), there is a wide web of information that could be reached through one breach. 

As a member of E-town’s network, you are responsible for upholding proper digital citizenship and keeping not only yourself but others safe as well. 

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Posted in Digital Citizenship, Home Page, New Student Tips Tagged with: , , , , ,

Tech Tip: Office 365 OneDrive

Most students are aware of the Microsoft Office package that’s available to students. But did you know that Office also has an online component, called Office 365? Think the constant backing up of your files that you get with Google Drive, but with Microsoft Office’s more refined features and universal accessibility for E-Town students. Log in to your school OneDrive using your E-town credentials, then choose the type of file that you would like to create. Office 365 is a suite of many online apps such as Word, Powerpoint, Excel, Forms (for online surveys), OneNote and Visio.  Files created with these apps can be stored online in your Elizabethtown College OneDrive, so they are accessible anywhere you have internet.

Files are easily shared and the same document can be edited at the same time on separate devices. The document is automatically saved each time a change is made. These files can be accessed anywhere on or off campus, including through Microsoft Office’s mobile apps.

For more information on using Office 365 OneDrive, check out our Knowledgebase articles.

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Posted in Home Page, New Student Tips, Web Tips Tagged with: , , , , , , , , ,

Tech Tip: Web Printing

ITS offers many services to students, including printing. Often, first years and even upperclassmen don’t know the full scope of the printing services that Etown offers. Many students email themselves files and print them out from a computer lab. While this is a perfectly viable option, web printing can be much faster! To web print, simply go to print.etown.edu and log in using your Etown username and password. You’ll see an option on the sidebar called “Web Print”. Once you click on that, click “Submit a Job”. It will ask you to choose an account to charge, but don’t worry! Etown offers every student 500 printed pages free per semester. From there, select and upload your file. Once it says that it’s held in a queue, you have 24 hours to print your document at any of Etown’s print stations.  

Print stations are housed in the following locations:  

  • Brossman Commons 2nd Floor – 24 Hour Lab across from the Marketplace 
  • Nicarry Hall – 1st Floor Hall, southeast corner 
  • High Library Main Floor – Circulation Area 
  • Masters Center – Mineral Gallery 
  • Royer 
  • Founders – Main Lobby 
  • Hackman Apartments North 
  • Schlosser Hall 
  • Schreiber Quads Commons 

At a print station, simply swipe your ID and you’ll be able to select and print your document from the printer’s monitor. Much quicker than logging into a computer and digging through your email to find your file.  

Visit ITS’s Knowledgebase article for more information on web printing. To print directly from your computer, check out our article on installing the Papercut driver 

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Tech Tip: Faxing Changes

Over the summer, the process of sending a fax changed slightly. When sending a fax, you must now type +1, then the destination number followed by @fax.tc.  Example: send a fax to +17173613333@fax.tc where 717 is the area code, and 3613333 is the fax number. 

To fax both a message body and an attachment, enter /b at the end of the subject line of the message.
You will receive a confirmation email after the fax server successfully sends the fax. In the event of an error, you will receive a message detailing the error. 

For more information, visit the Knowledgebase. 

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Network Drives

Network drives are a valuable resource that E-Town offers its faculty, staff, and students. They can be used for document sharing for anything from clubs collaborating to faculty sharing files with their classes to students working on a group project.

Each student, faculty member, and staff member have two network folders: Public and Private. Your private folder is accessible only when you are signed into a computer connected to the E-Town network. Your public folder is searchable and alphabetized based on your last name. Any files in your public folder are given read-only access to users with an @etown.edu account.

E-Town has three network drives: Classes, Homedirs, and yourusername$. Classes allows you to access class-specific folders. Homedirs is the vast home of all faculty, staff, and students’ public folders. Yourusername$ is your own public and private folders, which can be used for backing up important academic documents or sharing files with others.

Note: on Macs, Homedirs is split into two drives; Homedirs for faculty and staff public folders, and Students for student public folders.

 

Access a public folder on a PC

First, you need to go to http://update.etown.edu/mapnetworkdrives.exe and download the file. Click on it and run the software, entering your E-Town username and password when prompted. When the process is complete, go to This PC. Under the Network Connections bar, you will see three new drives.

Once you have connected to E-Town’s network drives, you will not need to log in again. These files are accessible when you are on the E-Town network and not available from off-campus unless you have VPN access.

 

Access a public folder on a Mac

Under the Finder menu, click Go. Then click Connect to Server… Depending on which network folder you want to access, you will need a different code. These codes are:

  • Classes: cifs://applications/classes
  • Yourusername$: cifs://resserv/yourusername$
  • Homedirs: cifs://resserv/homedirs
  • Students: cifs://resserv/homedirs/students

Once you have chosen the network that you want to access, enter the code into the Server Address box and click the add button. Click Connect. Enter your E-Town username and password when prompted. The selected drive will appear.

On Macs, the network will disconnect every time that the computer goes to sleep, restarts, etc. You will need to click Connect each time you want to access a network drive. However, the computer will keep the list of drives previously connected to for ease of access. Network folders are not accessible outside of E-Town’s network.

 

For more information, visit the Knowledgebase’s articles on mapping network drives.

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ITS Hours Fall 2018

The Help Desk is your Information and Technology Services (ITS) physical location. We have students and staff members available to help you solve or navigate problems you may be having with your electronic devices. ITS also offers phone support (x3333) during business hours, and 24/7 web support via our extensive Knowledgebase.

The Help Desk is located in Nicarry 125 and is open Monday through Saturday. The Help Desk also offers late night hours at the Library Circulation Desk for your convenience. Holiday hours can be found on the ITS homepage.

 Help Desk in Nicarry 125  Student Worker Hours  
Monday – Thursday 8:00 am – 9:00 pm
Friday 8:00 am – 5:00 pm
Saturday 12:00 pm – 4:00 pm
Library Circulation Desk
Sunday – Thursday 7:00 pm – 10:00 pm

If you have an issue or question regarding Canvas, we also have 24/7/365 phone, email and text chat support with Canvas Support.  Access Canvas Support via the Help menu in the lower left navigation or call them at 1-855-488-3228.

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Hoover Renovations

Upon returning to campus, you might realize that Hoover looks a little bit different. Classrooms have been renovated with new control panels on the podiums and some other fun features to enhance learning.  

107, 108, 112, and 114 have been upgraded to the standard configuration that many other classrooms on campus have. This includes a Crestron panel for operating the system, a podium computer, a document camera, Blu-Ray player, and mic and webcam. Detailed instructions on the technology in these classrooms can be found here. 

109 has all of the new technology as the rooms mentioned above, with the upgrade of the mic and webcam to a Vaddio USB conferencing system and the added feature of Cable TV. The projector has been removed and a 75” TV installed. The conference phone remains and is separate from the Vaddio USB system.  The Vaddio mic pods are located on the main table and the camera is mounted under the TV. Detailed instructions on this room are here. 

110 and 212 have the standard configuration, as well as a voice uplight/assistive listening system that includes a handheld mic and a lavalier mic. The lights can also be adjusted in 212. More information is available here. 

211, and 215 are currently installed as a single projection classroom but as soon as the additional equipment arrives will be converted to dual projection classrooms –similar to those in Nicarry 1st floor. 

The business lab in 111 remains the same as it has previously, with an option on the Crestron panel to show live market data. Detailed information can be found here. 

213 and 214 have the standard configuration, plus the ability to adjust the lights. Detailed instructions are here. 

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Posted in Home Page, Teaching and Learning Tagged with: , , , ,

Tech Tip: Turn Off Focused Inbox

One feature of the move to Office365 is automatic sorting of your mail into two tabs, labeled “Focused” and “Other.” Focused is based upon its algorithm’s judgment of the content of the email’s importance. This feature may cause important email to go unnoticed, though. Here’s how to turn it off.

In webmail, sign in and click the gear icon in the top right corner. Select “Display settings.” On the window that opens, click the tab labeled “Focused Inbox.” Then, simply click the circle next to “Don’t sort email.” Click “OK” to save your changes. Your email will now be returned to the central inbox, and incoming emails will no longer be sorted.

For more detailed instructions on turning off Focused Inbox in the Outlook app, click here.

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YouTube Automatic Captions

One easy way to add accessibility to your educational work is to add captions to videos. This might seem tedious, but it’s easy and quick with YouTube’s automatic captioning system. Many videos uploaded to the platform will automatically post these generated captions with the video. Sometimes it may take a little while for YouTube’s algorithm to create them if the video is particularly long or complex. And while YouTube is constantly improving, the automatically generated captions may still have errors. These can be fixed using the Subtitles/CC editing tools. 

ITS’ new Knowledge Base article details the process of ensuring the publication of automatic captions, as well as how to edit them and add new ones.   

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OneDrive Sync Issues

Recently, a few users have reported that OneDrive is not syncing with their computer and the icon has disappeared from the tray. 

To fix the disappeared icon, click the OneDrive folder in File Explorer. To force a sync, login to the Office 365 web portal and click the Sync Now button.  

If these do not work, Microsoft has several suggestions for fixing OneDrive synchronization problems. Additionally, this page reports fixes for recent issues in OneDrive. 

If these steps don’t work, contact ITS at helpdesk@etown.edu or ex. 3333 for troubleshooting. 

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Posted in Digital Citizenship, Home Page, Office 2016, Web Tips Tagged with: , , , , , , ,

Should You Reboot Your Router?

The FBI recently suggested that internet users reboot their routers. This, they said, was because “foreign cyber actors have compromised hundreds of thousands of home and office routers and other networked devices worldwide.”

This is a pretty scary thought. Indeed, the Justice Department recently released information about a belief that the Russian hackers installed malware called VPNFilter on over half a million routers. While there’s no way to tell for sure if your router has been affected, these attacks have only affected several router brands: Asus, D-Link, Huawei, Linksys, MikroTik, Netgear, TP-Link, Ubiquiti, Upvel, and ZTE, and QNAP network-attached storage (NAS) devices. Visit this page for information about specific models that may have been affected.

Rebooting your router will not harm anything, but it may not rid the device of the malware. Instead, resetting your router to factory settings will more effectively clean your device. This will require reconfiguring your network settings, which can be tedious. Therefore, you may only want to reset your router if it is on the list of affected devices.

Adapted from CNet.

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Posted in Computer Tips, Digital Citizenship, Home Page Tagged with: , , , , ,

New Phishing Scam

ITS recently received information about a new phishing scam circulating, targeting students who have internships. This particular email is poorly executed, but the idea is clever and worth being aware of. The email reads:

Hello Admin,
2018 CIEE Internship is available for current university students or recent graduates who have arranged or will arrange their own internship opportunity in the U.S.
The award amount of the scholarship is Get a J-1 intern visa that is valid for up to 12 for interning, and 1 more before and after your internship for travel.
The scholarship application deadline is Student Deadline: Ongoing.
Applicants can get more information through the given link: CIEE Internship
Regards,
Financial Aid Adviser  

Falling for these scams can be avoided by staying on the lookout for telltale signs of phishing. This message contains several of them, like grammatical errors, a vague introduction that doesn’t mention your name, and an offer that looks too good to be true.

Do you think you’ve received a potential phishing message? Forward it to mailcop@etown.edu.

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Introducing Adobe Education Exchange

Interested in furthering your technical and creative skills to benefit your classroom? Adobe Education Exchange is here for you.  

Adobe offers 20+ free courses to promote the incorporation of digital technologies into the classroom. These courses fall into three categories: Creative Classroom, which is designed to aid in the integration of creative projects into your classroom; Design for Educators, which focuses on allowing educators to explore and create their own projects; and Train the Trainer, which emphasizes the role of creativity in learning and teaches you basic technical skills to aid in your work. 

Each collaborative course includes a chatroom for its enrollees and live classes that are recorded for easy access at a later date. Work is completed under the guidance of an experienced professional, but it may be completed at the student’s own pace. 

Want to take advantage of these amazing opportunities? Go to https://edex.adobe.com/2018courses and sign up. An account can be made in seconds, providing you with easy access to over 400 hours of content. All courses are free, although there is an option to pay and receive a completion certificate.  

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