Recent Updates to Canvas: September 2016

Canvas recently released some useful updates.  Take a look at the overview video or read the full release notes for all of the details.

Some of the highlights from the release notes include:

  • If you use the Attendance tool, students can view their attendance as part of the Attendance assignment submission details page. Students can also access Attendance submission details from the Grades page. Please note: In order for students to see the attendance details, the faculty member must take attendance at least one time since Sept. 22nd so that the new feature is deployed.
  • The Notifications page includes updated icons and background color contrast. Additionally, the notification descriptions have been removed from the icon tooltips and displayed directly below the notification preferences page heading.
  • In the grade book and Speedgrader, if a student is accidentally awarded an unusually high amount of points, an alert will display. This may help catch typing errors such as a 10 versus 100 point score.

 

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Home Page, Canvas

Managing Your Online Presence

Did you know that employers and recruiters check your social media when considering you as a candidate for a job, sports team, internship, college admissions, etc.? They do, and if your security settings aren’t up to par, they might see something you didn’t want them to see.

Ok, so you did know that. Did anyone ever tell you that your profile remains online forever? Yeah, sure, you can delete stuff or remove your account, but as soon as one person sees it then it is out of your control forever. With just a little time and skill, someone could easily find anything you’ve ever posted online. It’s all stored somewhere. Things never truly go away on the internet.

Alright, you knew that too. Well, here’s one I bet you didn’t know. But did you know that identity thieves and phishing scammers also use your social media for their attacks too? Social media is especially useful to them for finding answers to those “silly” security questions. Things like your first pet, your favorite high school teacher, or even your mother’s maiden name are easy facts to find on a profile.

Take the time this week to check your security settings on all of your social media accounts. Don’t forget about Pinterest and LinkedIn too. You can edit the settings for who can see  your profile such as Friends, Friends of Friends, or Everyone on Facebook, but you can also edit who can see each individual post. Maybe you should go back to the pictures from last weekend and make sure that your boss can’t see those posts.

Don’t forget to check your location settings. Some apps will post your location along with any photos or videos. This can be fun if you’re on vacation somewhere cool, but it also lets thieves know that you aren’t home. Home Alone anybody?

A good rule of thumb whenever you aren’t sure if something should go up on the web, ask yourself if you would put this post or tweet on a billboard in the middle of Times Square. Would you want complete strangers seeing you at that party? Would you want your parents to see you like that? Do you trust random people with access to that information about you? If the answer is “no,” or even a hesitant “maybe not,” then you should reconsider posting that. Some information can be safe. Such as sharing your hometown but not the street you live on or sharing your birthday just not the year. When in doubt, err on the side of privacy and safety.

Keep these tips in mind when considering your online reputation. You never know who is looking at your profile or posts. Be smart online.

 

Adapted from: http://er.educause.edu/blogs/2016/6/december-managing-your-online-reputation

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Web Tips, Home Page, Digital Citizenship Tagged with: , , , , , , ,

New Wireless Network FAQs

Over the summer, ITS revamped the entire Wi-Fi network on campus. As such, there may be some people with connection problems until we all settle in with the systems. Are you have trouble staying connected to the Wi-Fi? Does your device try to connect to old networks? Read our Wireless FAQ’s for more information and solutions.

 

My phone keeps trying to connect to the wrong network. What do I do to make sure that I always connect to EC_SECURE_WIFI? 

For phones that keep connecting or attempting to connect to the wrong network, you can “Forget Wireless Network.” To forget a network on Android, hold your finger down on the old network name and click Forget. To forget a network on iPhone, click the (i) symbol and make sure Auto Join is off and click Forget Network.

 

How do I connect my PS3/PS4/XBox to the college Wi-Fi? 

To connect a gaming device to the Wi-Fi, you have to first register it. Make sure you know the MAC address (e.g. AA:BB:CC:11:22:33) for your device and register your gaming device with ITS.

 

What happened to EC_Jaynet_Login and EC_FIX_MY_WIFI? The names all changed. What’s new? 

Over the summer, we upgraded our wireless around campus. The new system is faster and more reliable. We changed the names to EC_SECURE_WIFI and EC_SETUP_WIFI. They work the same way that EC_Jaynet_Login and EC_FIX_MY_WIFI used to work. You can read step-by-step instructions for connecting to the wireless on our Knowledgebase. (Windows instructions and Mac Instructions) If you are having any trouble connecting to the Wi-Fi, give us a call or stop by Nicarry 125 to talk with one of our Help Desk assistants.

 

I have a guest coming to campus. How do they connect to the Wi-Fi?  

We have a wireless connection available just for guests called EC_Guest. Guests have to register for a temporary username and password that will grant them access for 72 hours. Your guest must have a mobile phone that can receive text messages to setup an account. Read our Knowledgebase articles on Guest Access on Windows and Guest Access on Mac for more information.

 

I did everything right, and I still can’t connect to the Wi-Fi! What is wrong with my computer?  

Nothing is wrong with your computer or device. You may need to update Symantec with Live Update. If your Symantec is not up to date, or if you have not run Live Update, then our system will not let you

connect. The Wi-Fi is only trying to protect itself from viruses. Perform the updates and try connecting again. If your Symantec is up to date, then you may need to register. Register your computer and your handheld devices then try connecting again. If you are still having trouble, come visit one of our Help Desk assistants in Nicarry 125.

 

I have an Android and the new wireless system is draining my battery! What’s wrong? 

Nothing is wrong. If you have Android 6.0 Marshmallow, your phone is attempting to search for Wi-Fi signals while it is in sleep mode. You need to turn Wi-Fi scanning off. Open Settings, select Wi-Fi, and tap the 3 stacked dots in the top right. Choose Advanced, and tap Keep Wi-Fi on during sleep. Make sure that is set to Never. You’re not done. Next, head back to Settings, and this time select Location. Tap Mode then select Device Only. Press the back button and touch the 3 stacked dots in the top right of the Location Screen. Choose Scanning and disable Wi-Fi scanning. This will stop your phone from searching for Wi-Fi while it is sleeping and save your battery. For more information, visit this step-by-step instructions with photos.

 

I’m having trouble with something else. Where can I find information on Windows 10 or Cable?

For information on other changes around campus such as the Windows 10 update or the new Cable TV system, please visit our FAQs.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Computer Tips, New Student Tips, Phone Tips, Home Page

Tech Tip: Mailbox Quota in OWA

Over the summer, you received an email informing you that we would be updating Outlook Web App. That process was a success, but many functions have changed. We have updated the ITS Knowledgebase with information on how to perform nearly all functions in the new OWA.

One function that you may be interested in is how to access your mailbox quota. With the old system is was relatively easy to find the quota if you knew what to do. The new system is a little different. The quota is no longer on the main page, it is in options.

To access your mailbox usage and quota, start by navigating to your inbox. In your inbox, click the gear in the top right corner and select Options. Expand the General menu and select My Account. You will information about your mailbox usage at the bottom of the page under Change your password. If the bar is almost full, you should take action to reduce the size of your mailbox. If your inbox becomes full, you will not be able to receive emails.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Computer Tips, Web Tips, New Student Tips, Home Page, Office 2016 Tagged with: , , , , , , ,

What’s New on Campus?

Whats_NewOver the summer, we worked very hard to make our Network better and our systems more efficient. We updated the lab computers and classroom podium computers to Windows 10. We upgraded our email servers for more efficiency, and moved to the new version of Outlook Web App. We also upgraded to a newer Comcast Cable system, which eliminated the old cable boxes. You may have also noticed that the Wi-Fi changed names. That is because we upgraded our entire wireless network on campus. You’ll enjoy faster, more efficient, and more reliable wireless internet now in more parts of campus. Even outside. Keep reading to find out more about the changes that have happened on campus.

 

 

FAQs

With so many changes to our systems over the summer, we decided to include a brief Frequently Asked Questions section. Below are questions we have received from all of you with a brief answer and link for more information.

 

How do I update my password  online with the new email system?

To find out how to update your password with the new Outlook Web App, please read this article: OWA Change Network Password.

 

The computers in the library, labs, and classrooms look different than the old system. How do I use the new computers? Can I get trained on Windows 10?

Over the summer, we updated computers on campus to Windows 10. For an overview of the changes and new features in Windows 10, please refer to these Knowledgebase Articles.

 

My class uses Canvas for turning in assignments, but I can’t upload documents. What is happening?

If you are using Internet Explorer or Edge, you will not be able to upload documents to Canvas. Those browsers simply do not function well for Canvas. We recommend using Firefox or Chrome for Canvas.

 

I can’t seem to get cable on my TV. What happened to the Comcast cable boxes?

Over the summer we converted to a new cable system that relies on QAM digital tuning. This will allow HD Cable TV access, but may take a little bit more to set up. For more information on setting up your cable access, please view the Knowledgebase.

 

I’m having trouble with my wireless. Where can I find information on that?

For information on Wireless connectivity and issues, please visit our Wireless FAQs.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Computer Tips, New Student Tips, Home Page, Windows 10, Office 2016

Student Password Reset

ITS_Password_ResetIf you have ever forgotten the password for your E-town account then you are in luck. ITS has been working hard to implement a Reset Password system. This system will allow you to reset your password using an alternate email address (an email other than your E-town email). Now, you will not have to call the Help Desk to reset your password; you can do it yourself from wherever you are. This if for traditional students only. This is not for Faculty, Staff, or SCPS students.

What will happen?

Coming soon, when you login to Jayweb you will be prompted to enter an alternate email address. This is NOT a phishing scam. Please enter an alternate email address such as a Gmail, Yahoo, Hotmail, AOL, etc. We will only use this email address if you forget your password and request to have your password reset.

In the event that you forget your password, there will be a new option in Jayweb to reset it. You’ll sign in to Jayweb with your Etown username and type in the alternate email address. An email will be sent to this alternate email address with a link and instructions for resetting your Etown password.

If you have any questions, feel free to contact ITS at X3333 or visit us in Nicarry 125.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Computer Tips, New Student Tips, Home Page

Tech Tip: Link to a Document in OneDrive

In OneDrive, a user can send a link to individuals to access specific documents with a single link. Start by logging in to your OneDrive account. Navigate to the file you would like to share and right click on the file name in the folder. There will be an option to Get a link for the file. When you select Get a link, a box will open with a link specific to that document. Copy the link and paste it into an email to the person or people you would like to share the document with. We recommend only sharing with E-town users because of the nature of our network.  

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Computer Tips, Web Tips, New Student Tips, Digital Citizenship, Windows 10, Office 2016 Tagged with: , , , , , , , , , , ,

Updating Passwords

Changing your password regularly is good practice to protect your accounts and keep your information secure. In order to keep our network safe, we require E-town Network users to change their password every 120 days. Don’t worry, Outlook and the Outlook Web App will remind you when it is time to change your password. You will also receive several emails from JayNet reminding you when your password will expire.  Your password might be ready to update if you last changed in late spring or early summer.

When creating a new password, remember that it needs to contain at least three of these four elements:

  • Uppercase letter
  • Lowercase letter
  • Number
  • Special character (e.g. # $ ! * ^)

In addition, your password must be a minimum of eight characters, cannot contain your username or email address, and cannot be the same as any of your last five passwords.

You can change your password when logging on to a campus computer or through the Outlook Web App when checking your email. Be sure to update your password on all of your devices (smartphones, tablets, etc.) to avoid locking yourself out of your account.

For in-depth instructions on how to change your E-town Network password, please refer to the Change Network Password article of the Knowledgebase.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Computer Tips, Web Tips, New Student Tips, Home Page, Digital Citizenship Tagged with: , , , , ,

Tech Tip: Guest Access to Wireless

When guests come to visit, they are more than welcome to register for temporary accounts on our system. The accounts can be setup on laptops, tablets, or cell phones and are good for 3 days. Note: Guest registration requires that you have a mobile phone with text messaging to receive the temporary password. If you do not have this, contact the Help Desk.

To set up a guest account, first navigate to your wireless settings. This is where you will select the Wi-Fi name. Ensure your Wi-Fi is turned on and select EC_GUEST_WIFI. Next, you will need to open a web browser such as Chrome, Safari, Firefox, etc. Visit any webpage that will need to load. An easy one to choose is your email or Google.

Our system will automatically reroute you to the sign in page. You will select “Create new guest account.” Follow the steps on screen to create a guest account. A username and password will be sent to you via text or e-mail. For more detailed instructions, visit our extensive Knowledgebase.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Computer Tips, Web Tips, New Student Tips, Home Page Tagged with: , , , , ,

Swivl Your Thinking For Students

ITS_Blogpost_SwivlStudents, does the thought of presenting make your knees shake? Are you tired of traditional PowerPoint presentations? Want a way to wow a future employer? Swivl may be just what you are looking for. Swivl is great for group projects, Education majors, Communications majors, or anybody looking to up their ante in the job search! Swivl allows you to film or record yourself presenting, teaching, lecturing, and so much more.

Swivl is a small recording device utilizing any iOS device to film or audio record nearly anything, and you can save directly to your phone or to the cloud. You can even post directly to YouTube.

Student teachers will love Swivl’s ability to track your movements, so you can walk around a small classroom and Swivl’s camera will follow you to make sure you always stay in the frame.

With two versions, the Swivl White and Black and the Swivl Legacy, you are sure to find what you are looking for. Swivl your thinking and see what Swivl can do for you. The slightly older Legacy can audio and video record with iPhones and iPods 4 and 5.

The newer White and Black has most of the same features, however, it is better compatible with newer phones and iPads. It also has the option to record a PowerPoint presentation using only the Swivl. You can follow along on the slides as you record to ensure that the audio/visual recording matches up exactly with the presentation. Come time for class you won’t have to worry about presenting, let Swivl do it for you.

If Swivl sounds like something you would like to try in your classroom for presentations, projects, or lectures, then stop by the Help Desk in Nicarry to check one out.

 

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in New Student Tips, Home Page, Teaching and Learning Tagged with: , ,

Help Desk Hours

Help Desk HoursThe Help Desk is your Information and Technology Services (ITS) physical location. We have students and staff members available to help you solve or navigate problems you may be having with your electronic devices. ITS also offers phone support (x3333) during business hours, and 24/7 web support via our extensive Knowledgebase.

The Help Desk is located in Nicarry 125 and is open Monday through Saturday. The Help Desk also offers late night hours at the Library Circulation Desk for your convenience.

Student Help Desk inNicarry125  Student Worker Hours  
Monday – Thursday   8:00 am – 9:00 pm
Friday   8:00 am – 5:00 pm
Saturday   12:00 pm – 5:00 pm
Sunday   5:00 pm – 9:00 pm
Library Circulation Desk  Student Worker Hours
Sunday – Thursday  7:00 pm – 10:00 pm

If you have an issue or question regarding Canvas, we also have 24/7/365 phone, email and text chat support with Canvas Support.  Access Canvas Support via the Help menu in the lower left navigation or call them at 1-855-488-3228.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Computer Tips, Web Tips, New Student Tips, Phone Tips, Home Page, Teaching and Learning Tagged with: , , , , , , , , , ,

Recent Updates to Canvas: August 2016

There are some fantastic updates to Canvas recently.  Check out this video for some of the highlights or read the full release notes for all of the details.

Here are some of the new and updated features in Canvas:

  • Dashboard Course Card Images: The course cards on the Dashboard view can now have an image uploaded on them.  Were you missing having a banner image in your course?  This is a great way to bring back that personalized feel.
  • Hyperlinks Underlined: Would you prefer to view all links as underlined links?  If so, you can now customize this setting in User Settings.
  • Calendar Events: Have you ever mistakenly added an event to a calendar and then realized you put it on the wrong course calendar?  Now you can edit the calendar where the event appears.  Note: This does not yet apply to other calendar items like Assignments.
  • Desktop Sharing in Conferences: You can now use the Chrome browser to share your desktop in a conference session.  New enhancements should make desktop sharing faster, as well.
  • Style Updates: Modules, Assignments, Conferences and Quizzes have received a style update so they are easier to read and words won’t get truncated on smaller screens. In addition, instructors will see a green bar to the left of an item if it is published in addition to the usual green cloud with a check mark to the far right of the item.

You may also want to check out the many free webinars that Canvas offers every month.  There are many webinars over the next month.  Check them out at the Canvas LIVE website.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Home Page, Canvas

New Accessible Course Template for Fall 2016

Over the last few weeks, you liknew Canvas home page ely received an email stating that your fall 2016 courses were updated with a new course template.  This new Canvas course template homepage is accessible to screen readers as the campus moves to compliance with federal law. The template is more streamlined than the original we were using.  Links to Library Assistance and Atomic Learning are now in the left navigation bar.  The new template removes the Q & A Course Discussion Board, the “Welcome to Canvas” Announcement, and the Textbook and Course Materials page.  New additions to the template include an updated “Course Intro.” module that includes pages to helpful links for using Canvas and college policies.

We have also added a “Practice Quiz” (meaning it doesn’t factor into the course gradebook), regarding FERPA in multiple section courses.  If your Canvas course contains more than one section of students, please be sure to have your students answer the one question quiz and alert Linda Macaulay if anyone does not agree to be a part of a combined course.  If that occurs, we can change some course settings and implement some design changes to protect the student information. If you don’t use Canvas or the course is only comprised of one section, this quiz can remain in an unpublished state so it is not visible to students.

If you do not see the new template in a course you plan to use this semester on Canvas, please be sure to email macaulayl@etown.edu ASAP so that the new template can be correctly copied into the course.

 

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Home Page, Canvas

Connecting ChromeCast Correctly

ChromcastIs your internet slow? Does the connection repeatedly fail? The culprit could be wireless devices like ChromeCast interfering with the internet connection. If you don’t set it up properly, ChromeCast could be eating up the signal.

To avoid connectivity problems, make sure that it is connected correctly. ChromeCast can work on campus without disrupting internet connectivity if it is configured and connected correctly.
ChromeCast cannot be connected to a computer while on campus. A computer must connect to EC_JAYNET_LOGIN while ChromeCast must connect to EC_OPEN_WIFI in order to function properly. Instead, connect your ChromeCast to a non-computer device like a television or game system, then connect to EC_OPEN_WIFI.
To configure your ChromeCast, read this Knowledgebase Article for assistance.

So, next time your internet is slow or isn’t connecting, don’t blame ITS. Blame Wi-Fi hogs like incorrectly configured ChromeCast devices.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Computer Tips, Web Tips, Home Page, Digital Citizenship Tagged with: , , , , ,

Keep Your Devices Safe

ITS_Keep_Devices_SafeYou’re in the library getting some reading or research done. Your stomach has been rumbling for the last twenty minutes. You just want to run to the Jays and grab some chicken tenders before heading back to the library again.

“E-town is safe,” you think, “I’ll only be gone for a minute. No one will take my laptop if I just leave it here. Right?” 

Wrong.

No matter how safe you feel, or how much you think you can trust your peers, leaving your devices unattended is dangerous. Devices often contain personal information such as passwords, social security numbers, or contacts. Your first line of defense for keeping your devices safe should always be to keep them where you can protect them. Never leave your devices unattended on purpose.

If you happen to misplace or lose your device, your second line of defense is a password. Password protect your phones, laptops, tablets, and other devices. This prevents thieves from accessing your information if they do get their hands on your device. The best passwords are long, complex, and contain a mixture of numbers, letters, and symbols. Try auto-generating a password for added protection on important accounts or devices. Here is a free random password generator sponsored by Symantec. Norton Symantec also has a free Identity Safe program that monitors and protects all of your passwords for you. For more information on password protection programs and apps, read this Tech Tip on the Password Safe App.

Your third line of defense is a Find my Phone app and remote lock. Find my Phone apps allow you to search for a lost or misplaced device from another device using GPS. To find out more about Find my Phone apps, check out this Tech Tip: Find my Phone. Many Find my Phone apps have a remote lock feature that allows you to lock the device until is has been recovered. Some remote lock features display a number that a good intentioned person can call to return a lost device to its owner. Others simply prevent a user from unlocking or using the device until it is recovered.

A great additional feature to look for on Find my Phone apps, is the option to remote wipe your device. If you have extremely sensitive information, or if the odds of recovering your device are slim, then you can wipe the device remotely by restoring it to factory settings.

Remember to back-up your device regularly to prevent losing information from a lost or stolen device, especially if you have a remote wipe feature enabled.

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Computer Tips, New Student Tips, Home Page Tagged with: , , , , , , , , ,