ITS Information for Grads

When you graduate a lot in your life changes. Everything can be very overwhelming. What happens to your network folders? What happens to your email? How do you forward emails? What do you do with Symantec now that you’re graduating? Well, never fear, ITS is here, and we have you covered.

E-town Online Accounts

Your E-town accounts are accessible for one year post-graduation. This includes email accounts, network folders, websites, JayWeb, Digication e-Portfolios, and any other E-town managed service that you login to with your network account.

Downloaded Software (like Microsoft Office)

Any software downloaded free from the college or additional access provided through the college will also be available for a short period of time after graduation. Any software such as Office programs will need to be removed from your computer as soon as possible after graduation. After your Office access has been discontinued, you will no longer be able to access the programs. You can purchase access to Office through the Microsoft Store.  If you are headed to graduate school, check with your school to see if they offer free Office access.

Email Forwarding

You will have access to your E-town email for one year after you graduate. Rather than login and check your old account daily, you can have your emails forwarded to another email address through Alumni Relations. Visit http://www.etownalumni.com to find out more about forwarding accounts. In the meantime, consider setting up an automatic email response to let users know you have graduated and give them your updated contact information.

Symantec

You can finally get rid of Symantec! Yes, Symantec Endpoint Protection will no longer update once you are off campus, so there is no point in keeping it around. Be sure to download another valid antivirus software when you delete Symantec. Most internet service providers provide free downloads of this software. Be sure to double check the legitimacy of anything you download off the internet. Avast Online Security is a free product internet security. You will need to purchase Avast virus protection software though.

For more information about uninstalling Symantec, read this Knowledgebase article: Uninstalling Symantec.

More information

When you graduate, you will receive an email from ITS about graduation policies regarding your account. You will also receive an email one year later informing you that your account will soon become inactive.

For more information about what happens to your account when you graduate, visit this FAQ page all about it: http://www.etown.edu/offices/its/faq/upon_graduation.aspx. If you have any questions or concerns about your account, please contact the Help Desk in Nicarry 125 or at helpdesk@etown.edu or x3333.

 

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ITS Summer Hours

 

Summer is right around the corner. No matter where you are, we are here if you have any questions about your device or using an E-town product off campus. ITS will be there to help you all summer long.

ITS will be open Monday through Thursday from 8 am to 4:30 pm, and Friday from 8 am to 2 pm

If you need us, give us a call at (717)361-3333 (x3333) or email us at helpdesk@etown.edu. Don’t be afraid to visit us in Nicarry 125 either. If you contact us outside of our summer hours, we will get back to you by the next business day.

Canvas Support is available 24/7 via the Help Menu in the left navigation bar in Canvas.

Have a great summer!

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Tech Tip: Audience Feedback with Zoom

We’ve all heard the warnings that today’s technology is lowering the quality of person-to-person interactions. We’ve all heard of the subtleties that are lost when nonverbal behavior is eliminated. Thankfully, we have Zoom to help us out.

Zoom already had superb video and audio quality to reveal these details. But sometimes they get lost in a large video conference. To solve this, Zoom has introduced feedback icons that allow nonverbal behavior that doesn’t interrupt the meeting, and yet allows your individual voice to be heard.

Click the hand icon, and a notification will be sent to the host to let them know that you have an important question. Give feedback by clicking the slower or faster icons, so the meeting can run as efficiently as possible Ask a yes/no question, and quickly see the results as the participants hit the yes or the no icon.

For more information, visit Zoom’s blog. It’s time to make sure that everyone’s voice is heard.

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Keep Your Private Information Private

You leave digital footprints wherever you go on the internet. It’s important to ensure that these footprints contain only what you intend to share. Protect yourself from both embarrassment and identity theft with these tips.

 

Have a variety of unique passwords. Yes, it’s a lot of extra effort to make complicated unique passwords for every account. But that extra effort on your part makes your passwords much harder to crack. Isn’t your safety worth a few additional seconds of your time?

 

Change your passwords often. At E-town, we require that your password be changed every 120 days to protect your account from hackers. This is a vital policy to follow for all important accounts. The more often you change your password, the more difficult it is for those with malicious intent to intrude.

 

Use a password manager. This will allow you to manage unique passwords for every site. Giving a third party access to your passwords may seem counterintuitive after the constant reminders to never share your password. But using a password manager is like keeping your money in a bank. It’s a secure place to store your data, and it’s harder for people with malicious intent to get into. ITS recommends LastPass or Dashlane for a simple password managing experience.

 

Check your privacy settings. Is your Facebook set to post publicly, or just for your friends? Check the privacy settings on all your social medias. Make sure that you’re only sharing what you intend to share.

 

Don’t share your personal information too quickly. Even though your birthday and phone number seem like trivial pieces of information, they can still be used to identify you. When a site asks you for this information, take a minute to consider if giving this data to that site is warranted.

 

Your work/life balance applies online too. You should always keep your personal accounts and your work accounts separate. For example, make sure to have a personal email and a work email. That way, changing jobs won’t affect your communication with your buddies about your fantasy football league. Also, your employer has the right to access your work email at any point, so it’s a good idea to use an outside service for personal matters.

 

Remember that everything online is essentially public. It doesn’t matter if you’ve checked the box to keep your posts private or not. If a hacker really wants your data, the hacker will get your data. Before you post anything, take a minute to remember the billboard test. Would you be okay with putting your post on a billboard? If not, don’t share!

 

Watch this brief video to learn some basic practices for online privacy!

 

 

Adapted from http://er.educause.edu/blogs/2016/11/january-2017-keep-whats-private-private.

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Tech Tip: Out of Office Replies and Phone Messages

Leaving your office or campus for the summer requires some planning. Here are a few things that you should keep in mind before heading out for a well-deserved break:

Out of Office Email Response

Setting your email to automatically reply is an easy place to start. This notifies correspondents that you will not be responding to their email right away. It’s always a good idea to include when you will be returning as well. Check out our Knowledgebase article on setting an out of office email response.

Alternate Voicemail Greeting

Similar to out of office emails, setting your voicemail to let callers know you are away is a good idea, too. This is called an Alternate Voicemail Greeting. This must be set manually.

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Spring Cleaning Your Devices

Spring is a time of renewal. Flowers are blooming, and you drag everything out of the Tupperware cabinet and re-organize. While you’re at it, you should spring clean your devices too. From wiping the dust from under the case to managing apps and cleaning up your files, this post will give you some helpful spring cleaning tips for your devices.

Actually clean your device!

  1. Clean your screens with a micro-fiber cloth.
  2. Clean keyboards with compressed air and rubbing alcohol.
  3. Clean computer vents with compressed air.
  4. Clean your phone and case with micro-fiber cloths, soap and water, and rubbing alcohol.

Clean your screens

One helpful place to start when spring cleaning your device is to literally wipe it clean. To clean your monitors and TVs, do NOT use:

  • Windex
  • any other spray cleaner
  • hot water
  • any other liquid cleaner.

Instead, DO use a dry, soft, lint-free cloth like a micro-fiber cloth. A clean, dry t-shirt can work in a pinch too.

If your screen is really caked with crud, you can use a very diluted solution of dish soap and warm water. 1 drop of dish soap per cup of water. Dip your cloth into the soap, wring it out, and gently wipe your screen. Rinse your cloth and wipe the soap off of the screen. Be careful to avoid water drips. Then use a clean, dry cloth to wipe the display dry. You can use that soap and water mix to gently clean the outside of your laptop too. Don’t throw away the soapy mix yet. You’ll need the same solution to clean other electronics too.

Clean your keyboards and vents

To clean keyboards, you’ll need a can of compressed air and isopropyl rubbing alcohol, and the soap and water mix. Before you start, remove the battery from your laptop if you can or unplug the keyboard from your desktop computer. Use the compressed air to blow out any stubborn crumbs between the keys. Then gently wipe down the keys with the rubbing alcohol using another clean micro-fiber cloth. Be careful to avoid letting the alcohol drip between the keys. If your computer has dusty vents or overheats easily, blow out the vents with the compressed air. It will help keep the inside of your computer clean and running smoothly.

Clean your phone and case

Lastly, clean your phone and case. Dust and dirt collects inside and outside of your case like you wouldn’t believe. Your screens are also covered in germs.

Cleaning your case is easy, and you will probably only need that soap and water mixture from earlier and a micro-fiber cloth. Start by removing the case. You can use YouTube to search for how to remove the case easily without breaking it. Then simply wipe it down with a soft cloth and the soapy water mix. To really clean the crevices of your case, you can use a cotton swab with rubbing alcohol on it.

It’s also important that you clean your device carefully. Power down the device first and be extra sure to avoid drips into any open ports or buttons. Clean ports by lightly applying pressure with a dry toothbrush. Don’t scrub, let the bristles do the work. You can wipe the screen and back of the device clean with that soap and water mixture very carefully. Avoid drips and make sure to wipe it completely clean and dry.

Organize Your Device

  1. Backup your device.
  2. Organize apps.
  3. Delete old apps.
  4. Reorganize your home screen.
  5. Download photos, videos, and music to the computer and delete unwanted ones off the device.
  6. Clear your downloads folder.
  7. Clear the cache, cookies, and history from your browsers.
  8. Clear off your desktop.
  9. Empty the Recycling bin.

Backup your device

Make sure to plug your device into a computer and back it up before you start organizing your device. You can also backup your device to the cloud without plugging it in. Either way, backing up your device is an important step. This way if you accidentally delete something, you can restore your device to the backup.

Organize your apps

To clean up your iOS device, you can start by creating folders and sorting apps into them. Delete old apps that you don’t use anymore including old games. Anything that you haven’t used in a few months, send to the trash. If your device prompts you to save app data, you can choose to accept or decline. Choosing to accept will save your settings and saved data for the app, so you can pick up where you left off if you ever re-download the app. However, this will take up memory on the device still.

Reorganize your home screen

You can also reorganize your home screen with your most frequently used apps. An organized home screen allows quick and easy access to your favorite apps.

Download and delete old photos, music, and videos

While your device is plugged in, download all of those photos to the computer to free up room on your device. You can create albums of your favorite photos to add back to your phone. Do the same with music and videos and just keep the things you want on your device.

Android users can follow similar steps to keep their devices organized, clean, and ready to go.

Delete old files

To keep your computers clean and organized, delete old files, store new files into folders, and delete old photos. Clear out your downloads folder and clear the cache on your internet browsers. For more information on clearing the cache, cookies, and history on your browsers, check out this article from Indiana University.

Clear your desktop

Next, clear your desktop. A cluttered desktop slows down your computer. Put away photos and documents you stored to the desktop. Put others in the task-bar for easy access or put them away in an easily accessible folder.

You can save files to your Network Folders to clean up room on your computer while also protecting those files.

Empty your trash!

Lastly, make sure to empty the trash bin on your computer when you’re done.

Optimize your Device Performance

  1. Install system updates.
  2. Install app updates.
  3. Run virus protection software.
  4. Don’t hesitate to ask for help!

Install updates

With your device clean inside and out, it’s time to optimize performance. Start by installing updates. Making sure your device is up to date is vital to ensuring optimal performance of your device. This includes both app updates and system updates.

Run virus protection software

After your device is completely up to date, run virus protection software to check for any viruses, bugs, or other spyware that could be causing your device to lose performance or putting you at risk.

Ask for help!

If you have any other questions about keeping your device clean and running smoothly, don’t hesitate to ask ITS. Stop by for free assistance with your device in Nicarry 125, send us an email at helpdesk@etown.edu, or call us at x3333.

 

Adapted from: https://www.cnet.com/how-to/how-to-clean-and-organize-your-electronics-devices/

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Tech Tip: Embed Videos in PowerPoint

Videos can sometimes explain things much better than words alone. Some presentations can be much less boring with an added video too, but clicking links, waiting for the browser to open, then finding the right place in the video can be a hassle. Save time, embed the videos into your PowerPoint.

When you add a new slide, instead of adding text, select the small video icon listed in the middle of the text box.

Clicking this symbol will allow you to add a video right into the slide. You can then watch the video without opening a browser. You can embed a YouTube video and many other videos from the web. You can even embed a video from Facebook if you log in with you Microsoft account (your E-town credentials).

If you are using YouTube, you can search for the video with keywords, or you can paste an embed code for any video. An embed code can be found on YouTube by clicking the Share button. You can also select the exact start time for the embedded video from YouTube. It will look like this:

You can look for embed codes on other video websites besides YouTube to use in PowerPoint.  Usually embed codes can be found under the “share” menu or look for the word “embed” to locate the code.  Some embed codes may not be supported by PowerPoint, though, so always test it out first.

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To-Do List Apps to Organize Your Life

Gone are the days that you dealt with to-do lists on physical paper. Since our phones are always on us, worries of misplacing our lists are in the past. But getting organized is still a daunting task. Here’s several apps to make your life easier. Most importantly, they’re all free!

Remember the Milk is both simple and powerful, all in one go. Sync from Google Calendar, Evernote, Twitter, and more to one device. You can organize and prioritize your tasks, and add colored labels if that’s your type of thing. Share your lists with others to collaborate. Set email, text, or other forms of reminders when a task is due! This app is available for both iOS and Android.

Wunderlist is an utilitarian to-do list app that does just what you need it to. You can categorize your tasks into separate lists, add due dates with optional reminders, and share with others. It’s a beautifully smooth way to organize your life. You can download this app on iOS and Android.

Any.do provides a to-do list and a calendar all in one. You can plan out your tasks far out in advance, and view them as a regular list, or flip through them like a calendar. Your Any.do data can be synced across mobile and desktop devices, and shared with others. Find this app for iOS and Android.

Evernote seems to constantly be mentioned when it comes to productivity, and there’s a reason for that. Create notebooks with subpages for lists, and drop images and links when needed. Tag and search your notes easily, and share with the touch of a button. Evernote is designed for both mobile and desktop platforms, so the interface is smooth and refined for both iOS and Android.

Google Keep is very similar to Evernote, so which one you use is a matter of design preference. As part of the Google family, it’s easily integrated into a Google-based life on the internet. This app also allows free location-based reminders, which are often part of a paid package on other apps. However, it doesn’t allow for reoccurring tasks, which some users may find to be crucial. Download Google Keep on iOS and Android.

Microsoft OneNote is provided free by Etown as part of Office 365. This is a powerful tool that allows you to create notebooks as simple or as intricate as you desire. Organize your notes into different pages and subpages. Color-code your projects. Add images, links, and lists with boxes to check wherever you want. Since everyone at Etown has access to OneNote, it makes it incredibly simple to collaborate with others. Use OneNote on your desktop, and for iOS and Android.

 

Adapted from Popsugar, with additional information from Remember the Milk, Wunderlist, and Any.do.

 

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Tech Tip: Customize Microsoft Office’s Quick Access Toolbar

Do you find yourself using a command often, but having to go through a complicated process to find it each time? Improve your productivity by customizing Microsoft Office’s Quick Access Toolbar. This will allow you to access your favorite commands with ease!

All you need to do is open your Office program of choice, and select the File tab. Select Options, then Quick Access Toolbar. Then simply add and remove commands until you are satisfied. Hit OK to confirm your changes. Now you have a unique toolbar, tailored just for your device!

 

For more information, check out ITS’s Knowledgebase article.

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Top 10 iOS 10 Tips

The change to iOS 10 was jarring for some, but it comes with plenty of cool features. Read these ten tips to decipher some of iOS 10’s best features.

 

  1. Unlock your phone by resting your finger on the home button. One of the most noticeable changes of iOS was the changed method of unlocking your phone. Not only was the “Slide to Unlock” feature removed, you now have to press down on your home button for your fingerprint to register. If this bothers you, do not fear! In the “Home Button” section of “Settings,” you can switch “Rest Finger to Open” on. This will return the ease of unlocking your phone by simply placing your finger on the home button.

 

  1. Quickly check your notifications. With iOS 10’s “Raise to Wake” function, your phone’s screen will briefly light up when it’s picked up. This allows you to take a swift glance at your notifications to see if anything is demanding your attention. Turn this setting on under “Display and Brightness.” Be warned: this may decrease battery life for some.

 

  1. Send secret messages with Invisible Ink. One of the new features added to Messages is the ability to send texts using Invisible Ink. Your message will only show shifting static until it’s tapped. The static will clear briefly so that the message can be read, and then fill up the text box again. This comes in handy for sending sensitive information like financial details. Invisible Ink can be utilized by taping and holding the Send button after typing your message, then selecting Invisible Ink.

 

  1. Have more fun with emojis! You have probably noticed that in addition to suggested words, iOS now includes suggested emojis. This limits searching through the countless emoji’s on the keyboard – simply type your message, and Apple will suggest relevant emojis!

 

  1. View information quickly with 3D Touch. With iPhone 6 and 6s, hard pressing on an app’s icon will allow you to see the same cursory data that you can view with a home screen widget. You can use this feature to quickly take photos, send out a brief tweet, or call or text favorites. This mainly works with Apple’s apps, since this capacity must be included by the developer.

 

  1. Search your photos with ease. Not only can you search by face or location, you can also search by object! Apple’s picture recognition software can recognize basic objects. Simply type in a word like “tree” or “road” into the search bar, and let Apple do the rest of the work!

 

  1. Add creativity to your photos with Markup. This feature is oddly difficult to find, but it is essential for someone who is looking to add text or paint onto their photos. To find Markup, select your photo and tap the edit icon (on the bottom right next to the trash), then tap the circle with three dots at the right bottom. Tap Markup, and enjoy adding fun decorations to your photo.

 

  1. Copy and paste between all of your Apple devices with Universal Clipboard. As long as you have a device with iOS 10 and a computer running macOS Sierra, you now have the ability to copy something on one device and paste it with the other. Just copy the same way you always have, and that information will be available for a brief period of time to paste with your other device. You must be signed into the same Apple ID on both devices.

 

  1. Integrate with HomeKit. HomeKit is Apple’s ecosystem of devices for your home to control things like lights, locks, and thermostats. And with iOS’s “Home” app, you can now control any HomeKit enabled devices you have right from your phone. This only works for devices specifically designed and labed as Homekit compatible.

 

  1. Collaborate easily with Notes. With iOS 10, Apple introduced the ability to collaborate with others in the Notes app. Simply share a note by tapping on the icon on the top with the person icon and the plus button. Choose how you would like to send the invitation. You can send the note with Apple’s basic Mail and Message apps, but you can also use Twitter, Facebook, and other social medias. Anyone with an iCloud account can access and edit it!

 

So that’s it! Ten tips to think about as you explore iOS 10. Enjoy!

 

Adapted from Online Tech Tips with additional information from Apple.

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Tech Tip: Excel Surveys with Office 365

Did you know that with Office 365, you have the ability to send out surveys made with Excel? It’s true! One of the many features of Office 365 is the capacity to send out sign-up sheets, questionnaires, and other types of surveys.

Surveys can be created from within an open workbook by clicking “INSERT,” “Survey,” and then “New Survey.” Then create your table, with one column per question. You can also give participants a choice of several options from a drop down menu, which will make it easy to sort your responses.

Now, just sit back and wait for the responses to pour in!

For more information, visit ITS’s Knowledgebase article.

Adapted from Office Support.

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What’s Your Backup Plan?

Personal devices make it much easier to work on the go, but they’re easier to steal or misplace. Keeping your devices secure is crucial in this age of identity theft. Here are a few ways to make your device easier to find if it’s lost, and how to protect it from malicious hands.

 

Create a password or fingerprint recognition.

Making a password or fingerprint recognition is one of the first and most obvious things you can do to secure your device. Both Android and iOS devices come with the capacity to require a passcode before the device can be accessed. Passcodes and other security settings can be configured in your device’s settings menu.

 

Make sure that location tracking is enabled.

Another simple and hugely important protection for your device is location tracking. Losing your phone is a nerve-wracking experience, but it’s less stressful if you can see a map with the location of your phone marked on it with just a few clicks. Make sure that your device’s “Find Me” feature is enabled. On iOS devices, that’s an iCloud service called “Find My iPhone.” Most Android devices now come with “Android Device Manager,” which allows you to track your phone’s location with your Google account.

 

Encrypt and backup your device’s information.

In the worst case scenario, you know that there is no hope of getting your phone back. It’s lucky that you encrypted and backed up your data, right? Make sure you check your device’s settings to see if it automatically encrypts its data. This information is usually found in the security section of your settings. If not, enable it or install encryption software. This ensures that even if someone malicious gets their hands on your device, they won’t be able to steal your identity. Backup all your device’s information as often as possible to reduce any loss. These two things together create safer and more easily recoverable data for that worst case scenario.

 

Have a written record of your device’s unique characteristics.

The next thing you can do is to write down the manufacturer, model, and serial numbers of your devices. Store this information in a safe place. In the event that you need to report a missing device, you now have the information that makes your device unique. This will aid in the identification of your device.

 

Keep important numbers like Campus Security (ext. 1264) and your service provider’s handy. 

You should also keep important phone numbers around. Record your cell phone service provider’s number, E-town’s ITS Help Desk number (ext. 3333), and Campus Security’s non-emergency number (ext. 1264). Your cell provider may be able to shut off your service. Campus Security can help you locate your lost device. ITS can help recover your data in the event you have to purchase a new device.

 

Essentially:

  • Create a password and fingerprint recognition.
  • Make sure location tracking is enabled.
  • Encrypt and backup your device’s information.
  • Have a written record of your device’s unique characteristics.
  • Keep important numbers like Campus Security (ext. 1264) and your service provider’s handy.

 

Remember – better safe than sorry!

 

Article adapted from http://er.educause.edu/blogs/2016/5/july-whats-your-personal-backup-plan. Additional information from http://www.androidcentral.com/how-track-android-phone.

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Tech Tip: Add a Table of Contents in Word

You might have a big group project or report to do this semester. If the paper starts to get difficult to navigate, you can easily add a table of contents in Word. This will enable you to quickly access the exact section you need in a long document without a lot of scrolling.

To add a table of contents to your document, first click the References tab. Next, Table of Contents and choose the style you would like. By selecting an option, either automatic or manual, it will place the table of contents into the document.

If you do not have headings used in your document, you will need to add those. Highlight the title of any section, for example the heading for the Introduction, and select Heading 1 at the top. This will automatically update the table of contents with the title and page number of your Introduction. Repeat this for every heading in your document. You can also add Heading 2 and Heading 3 to your document if you have subheadings or subsections in your document.

To update your table of contents after making changes, return to the References tab and select the Update Table button. For step-by-step instructions, visit the Knowledgebase article on Table of Contents.

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Phishing Scams are Getting Even Smarter

It used to be easy to spot a phishing scam. Now, phishing scams are getting smarter and clever. We’ve spent all month talking about phishing scams. Now take the test. Take a look at the email below. At first glance, the email looks relatively trustworthy and is a decent replica of a DHL Delivery Report. Check again. There are a few pieces that give it away. Can you spot the tell-tale signs of a phishing email?  

(Hint: If you click the photo, it will open in another tab for easier viewing.)

  1. File Type. The first one is easy. We even highlighted it for you. Take a closer look at the file attachment. The file type is expected to be a .pdf, and it almost is. They tried to trick you by including _pdf as part of the file name, but that doesn’t make it a .pdf document. The actual file type is .7z (a compressed or zipped file type), which will probably download a virus onto your computer as soon as you open the attachment.
  2. Dear Customer. The email is addressed “Dear customer,” which may not seem that bad, but if DHL actually has YOUR parcel in their office, wouldn’t they address you by name? They have the wrong address, not the wrong name, right?
  3. Logic? Not to mention, have you ever heard of mail couriers emailing you to let you know that a package failed to ship? I don’t know about you, but usually the package is returned to sender and the person or company that tried to send the package emails you about the mistake. We should be wary about things that just don’t seem right.
  4. Grammar and Syntax. The last piece is actually just poor execution on the scammer’s part. You may have noticed, but thought nothing of it. Take a closer look at the content of the email. Did you notice the awkward spacing between “Dear” and “Customer,” the lack of a space in “office.Our,” and the missing period after “customer” at the end of the message? There are also plenty of syntax and grammar problems with this email. This scammer obviously didn’t bother to proofread the email before sending it out, despite the amount of time they spent trying to make it look like a legitimate DHL email.
  5. Looks Real. They even included a “Fraud Awareness” link at the bottom. Don’t be fooled. No doubt the scammer simply copied the actual footer from a DHL email. If a user were to click one of the links, they would probably download more viruses.

A note of caution: If you use your E-town network username to access another website (a practice which ITS strongly discourages), do not use the same password for both accounts. Some websites are more prone to being compromised than others, and you don’t want the phishers to find your network username AND password through another site. Use unique passwords for every account on different websites. NEVER SHARE YOUR PASSWORD WITH ANYONE. ITS WILL NEVER ASK FOR YOUR PASSWORD.

Now you know these phishing scams are getting smarter. It doesn’t take much effort to spot the giveaways though. If you receive a phishing email, or think it may be a scam, forward the email to mailcop@etown.edu. We’ll take care of the rest for you.

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Posted in Computer Tips, Digital Citizenship, Home Page, Web Tips Tagged with: , , , , , ,

Never Reveal Your Password

 

ITS will never ask for your password, especially not in an email. If you ever receive an email asking you to “confirm your account” for any reason, it is a scam. That is a classic phishing scam. They trick you into believing that they are here to help or even into believing that the email came from ITS. It is a scam. Say it with me…

ITS WILL NEVER ASK FOR YOUR PASSWORD.

So, you receive this email. How do you know it’s fake? Well, for starters, ITS has your name. They would not address an email as “Dear etown.edu User” if there was a problem with your account. Likewise, we would not sign an email as “etown.edu Thank You.” Every single one of our ITS staff has an etown.edu account that they would contact you with.

Additionally, ITS will not de-activate your account. If you were a victim of phishing, and your account was de-activated, how are you supposed to get this email anyway? ITS would find another way to contact you in the event there was a need to place a hold on your account.

What did we say? ITS WILL NEVER ASK FOR YOUR PASSWORD. Take a closer look at that link. Why would it be spelled “Out-look-edu”? This link does not lead to an Etown.edu page. It leads to “comeze.com.” Wording the link like this is meant to trick you. Do not fall for it.

If that is a phishing email, what would a real ITS email look like?

A real ITS email will always have the official ITS banner across the top, and it will be signed by one of the ITS staff. The email will always come from an actual “etown.edu” account too.

If you’re unsure if an ITS email is legitimate, you can double check the name in the E-town contacts folder. If you were to search for any of our ITS staff member names, you would see their photo and office extension. If you’re still not sure, give them a call to double check the legitimacy of the email. A real E-town ITS personnel always signs their emails reminding you that ITS WILL NEVER ASK FOR YOUR PASSWORD.

If you receive phishing or scam emails such as this one, DO NOT CLICK ON THAT LINK. Forward the email to mailcop@etown.edu. If you did click on the link or if you input any information, call ITS immediately at x3333 and change your password ASAP.

It is very important that we catch attacks on our system as soon as possible. If one user is infected, then all of our users are at risk. We take account security very seriously at E-town. Be careful, and remember… ITS WILL NEVER ASK FOR YOUR PASSWORD!

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Posted in Computer Tips, Digital Citizenship, Home Page, New Student Tips, Web Tips Tagged with: , , , , , , , , ,