Tech Tip: SurveyMonkey Shared Accounts

Users who have access to the EtownEmployees or BlueJays SurveyMonkey accounts may have noticed that they are being asked for a verification code to sign in. This is an added layer of security that SurveyMonkey recently added, but unfortunately, it only allows sign-ins on two devices, rendering these shared accounts essentially unusable. 

ITS is currently working on a solution for this. In the meantime, we recommend using Microsoft Forms. If your survey is too complex for Formsplease reach out to Institutional Research. The survey will likely need to be sent out from that office. 

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Network Drives

Network drives are a valuable resource that E-town offers its faculty, staff, and students. They can be used for document sharing for anything from clubs collaborating to faculty sharing files with their classes to students working on a group project. 

Each student, faculty member, and staff member have two network folders: Public and Private. Your private folder is accessible only when you are signed into a computer connected to the E-town network. Your public folder is searchable and alphabetized based on your last name. Any files in your public folder are given read-only access to users with an @etown.edu account. 

E-town has three network drives: Classes, Homedirs, and yourusername$. Classes allows you to access class-specific folders. Homedirs is the vast home of all faculty, staff, and students’ public folders. Yourusername$ is your own public and private folders, which can be used for backing up important academic documents or sharing files with others. 

Note: on Macs, Homedirs is split into two drives; Homedirs for faculty and staff public folders, and Students for student public folders. 

  

Access a public folder on a PC 

First, you need to go to http://update.etown.edu/mapnetworkdrives.exe and download the file. Click on it and run the software, entering your E-town username and password when prompted. When the process is complete, go to This PC. Under the Network Connections bar, you will see three new drives. 

Once you have connected to E-town’s network drives, you will not need to log in again. These files are accessible when you are on the E-town network and not available from off-campus unless you have VPN access. 

  

Access a public folder on a Mac 

Under the Finder menu, click Go. Then click Connect to Server… Depending on which network folder you want to access, you will need a different code. These codes are: 

  • Classes: cifs://applications/classes 
  • Yourusername$: cifs://resserv/yourusername$ 
  • Homedirs: cifs://resserv/homedirs 
  • Students: cifs://resserv/homedirs/students 

Once you have chosen the network that you want to access, enter the code into the Server Address box and click the add button. Click Connect. Enter your E-town username and password when prompted. The selected drive will appear. 

On Macs, the network will disconnect every time that the computer goes to sleep, restarts, etc. You will need to click Connect each time you want to access a network drive. However, the computer will keep the list of drives previously connected to for ease of access. Network folders are not accessible outside of E-Town’s network. 

  

For more information, visit the Knowledgebase’s articles on mapping network drives. 

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Posted in Digital Citizenship, Home Page, New Student Tips Tagged with: , ,

Tech Tip: Web Printing

ITS offers many services to students, including printing. Often, first years and even upperclassmen don’t know the full scope of the printing services that E-town offers. Many students email themselves files and print them out from a computer lab. While this is a perfectly viable option, web printing can be much faster! To web print, simply go to print.etown.edu and log in using your E-town username and password. You’ll see an option on the sidebar called “Web Print”. Once you click on that, click “Submit a Job”. It will ask you to choose an account to charge, but don’t worry! E-town offers every student 500 printed pages free per semester. From there, select and upload your file. Once it says that it’s held in a queue, you have 24 hours to print your document at any of E-town’s print stations.

Print stations are housed in the following locations:

  • Brossman Commons 2nd Floor – 24 Hour Lab across from the Marketplace
  • Nicarry Hall – 1st Floor Hall, southeast corner
  • High Library Main Floor – Circulation Area
  • Masters Center – Mineral Gallery
  • Royer
  • Founders – Main Lobby
  • Hackman Apartments North
  • Schlosser Hall
  • Schreiber Quads Commons

At a print station, simply swipe your ID and you’ll be able to select and print your document from the printer’s monitor. Much quicker than logging into a computer and digging through your email to find your file.

Visit ITS’ Knowlegebase article for more information on web printing. To print directly from your computer, check out our article on installing the Papercut driver.

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Tech Tip: ITS Hours Fall 2019

The Help Desk is your Information and Technology Services (ITS) physical location. We have students and staff members available to help you solve or navigate problems you may be having with your electronic devices. ITS also offers phone support (x3333) during business hours, and 24/7 web support via our extensive Knowledgebase. 

The Help Desk is located in Nicarry 125 and is open Monday through Saturday. The Help Desk also offers late night hours at the Library Circulation Desk for your convenience. Holiday hours can be found on the ITS homepage. 

 Help Desk in Nicarry 125   Student Worker Hours   
Monday – Thursday  8:00 am – 7:00 pm 
Friday  8:00 am – 5:00 pm 
Library Circulation Desk   
Sunday – Thursday  7:00 pm – 10:00 pm 
Saturday  12:00 pm – 4:00 pm 

If you have an issue or question regarding Canvas, we also have 24/7/365 phone, email and text chat support with Canvas Support.  Access Canvas Support via the Help menu in the lower left navigation or call them at 1-855-488-3228. 

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Posted in Home Page, New Student Tips Tagged with: , , , ,

Office Sign-In Required in Classrooms and Labs

At the start of this semester, computers in classrooms, labs, and other shared environments will require that users sign into Microsoft Office if they wish to use Office programs.

When an Office application is opened for the first time since you have logged onto the computer, it will prompt you to sign in. Once you have signed into one application, it will sign into the entire suite and you will not be prompted to again in that session.

Next, you’ll be asked to enter your email (which will be your E-town email), which will open a page where you’ll enter your E-town password. You can then choose whether to have access only to files saved on that machine, or to all files connected to their Office account. Checking Allow my organization to manage my device will allow you to access all files you have connected to your account.

As most shared computers wipe after being used, you will need to re-enter your credentials to access Office each time you sign into the machine.

If you have any concerns about this process, you can contact the Help Desk at helpdesk@etown.edu or 717-361-3333 (ex.3333).

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Posted in Home Page, Office 2016 Tagged with: , , , , , ,

Tech Tip: Office 365 OneDrive

Most students are aware of the Microsoft Office package that’s available to students. But did you know that Office also has an online component, called Office 365? Think the constant backing up of your files that you get with Google Drive, but with Microsoft Office’s more refined features and universal accessibility for E-Town students. Login to your individual OneDrive using your E-Town credentials, then choose the type of file that you would like to create. Office 365 is a suite of many online apps such as Word, Powerpoint, Excel, Forms (for online surveys), OneNote and Visio.  Files created with these apps can be stored online in your Elizabethtown College OneDrive, so they are accessible anywhere you have internet.

Files are easily shared and the same document can be edited at the same time on separate devices. The document is automatically saved each time a change is made. These files can be accessed anywhere on or off campus, including through Microsoft Office’s mobile apps.

For more information on using Office 365 OneDrive, check out our Knowledgebase articles.

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Posted in Home Page, Web Tips Tagged with: , , , , ,

Tech Tip: Need Help Connecting to Wi-Fi?

Each fall, ITS holds drop-in sessions for new students who are having difficulty connecting to E-town’s wifi. Before coming to a session, be sure you have tried to connect using the instructions you were given at orientation. You can also view more detailed instructions, with screenshots, here: http://helpdesk.etown.edu/helpconsole2012/KB/default.aspx?pageid=wi_fi

In the event that you are still having trouble, you can come to a drop-in session. New students were emailed time slots on August 13th. If you can’t make your time slot, or you’re a returning student having difficulty, there are drop-ins for all students on Monday 26th 3:30 PM – 6:00 PM and Tuesday 27th 7:00 PM – 9:00 PM.

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Posted in Home Page, New Student Tips Tagged with: , , ,

Sign-In Required to Activate Adobe Software

Beginning August 1st, 2019, all E-town users (faculty, staff, and students) will be required to sign in to activate Adobe applications (Acrobat and Creative Cloud) before using the software. This change is due to Adobe’s implementation of a new licensing model.

To access any Adobe software installed on campus computers, start the software and choose Sign-In when prompted. Enter your full E-town email address (including @etown.edu) and when redirected to the Elizabethtown College login page, enter your email address and password. You will only need to sign in to one Adobe application for the process to activate all Adobe products installed on the computer.

If you have created your own Adobe account using your E-town email address, you will be prompted to choose between an Adobe ID and an Enterprise ID: choose the Enterprise ID option to be redirected to the Elizabethtown College login page. Only users with Enterprise accounts can access the Adobe software on campus.

For single-user computers, the activation will persist through restarts of the computer and you will remain signed in on that computer until you specifically choose to sign out (or change your password).

Users of shared machines (including labs and classrooms) will be prompted to confirm that they are still using the software every 90 minutes; this is an Adobe setting, not one that is available to change at this time. Also because of the locked nature of the lab and classroom computers, the activation will not persist when the computer is restarted.

Please contact the Help Desk (helpdesk@etown.edu or extension 3333) if you have difficulty activating any Adobe software or if you have any additional questions or concerns.

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Posted in Computer Tips, Home Page Tagged with: , , , ,

Tech Tip: 2019-2020 Lab Software Requests

As the spring semester wraps up, we are beginning to prepare for summer software refreshes in classrooms and computer labs.  If you use specialized software for your classes, please review this document to ensure the software you plan to use is listed in the rooms you will be teaching in next year. Change requests must be submitted to helpdesk@etown.edu by Friday, May 24th for the changes to be included for next year. Thank you.

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What Happens When You Graduate?

When you graduate a lot in your life changes. Everything can be very overwhelming. What happens to your network folders? What happens to your email? How do you forward emails? What do you do with Cisco AMP and Bradford now that you’re graduating? 

E-town Online Accounts 

Your E-town accounts are accessible for one-year post-graduation. This includes email accounts, network folders, websites, JayWeb, and any other E-town managed service that you log in to with your network account. You can access your files saved on OneDrive or Office 365 for a short period of time after graduation. 

Downloaded Software (like Microsoft Office) 

Any software downloaded free from the college or additional access provided through the college will also be available for a short period of time after graduation. This software, such as Office programs, will need to be removed from your computer as soon as possible after graduation. After your Office access has been discontinued, you will no longer be able to use the programs. You can purchase access to Office through the Microsoft Store.  If you are headed to graduate school, check with your school to see if they offer free Office access. 

Emails 

You will have access to your E-town email for one year after you graduate. Consider setting up an automatic email response to let users know you have graduated and provide them with your updated contact information. 

Cisco AMP and Bradford 

You can finally get rid of Cisco AMP and Bradford! They will no longer update once you are off campus, so there is no point in keeping them around. Visit the Knowledgebase articles for uninstalling Cisco AMP and Bradford for instructions. Be sure to download another valid antivirus software after you delete these. Double check the legitimacy of anything you download off the internet. Avast Online Security is a good option. 

More information 

When you graduate, you will receive an email from ITS about graduation policies regarding your account. You will also receive an email one year later informing you that your account will soon become inactive. 

Before your account becomes inactive, it’s crucial that you save anything from your network folders and email account to a location not related to E-town, in case it’s needed for graduate school or an employer. 

For more information about what happens to your account when you graduate, visit E-town’s FAQ page. If you have any questions or concerns about your account, please contact the Help Desk in Nicarry 125, helpdesk@etown.edu, or x3333. 

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Posted in Home Page Tagged with: , , , , , ,

Tech Tip: ITS Summer Hours

Summer is right around the corner. No matter where you are, we are here if you have any questions about your device or using an E-town product off campus, ITS will be there to help you all summer long.

ITS will be open Monday through Thursday from 8 am to 4:30 pm, and Friday from 8 am to 2 pm beginning Monday, May 20th.

If you need us, give us a call at (717) 361-3333 (x3333) or email us at helpdesk@etown.edu. Don’t be afraid to visit us in Nicarry 125 either.

Canvas Support is available 24/7 via the Help Menu in the left navigation bar in Canvas.

If you contact us outside of our summer hours, we will get back to you by the next business day.

Have a great summer!

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Tech Tip: Out of Office Replies and Phone Messages

Leaving your office or campus for the summer requires some planning. Here are a few things that you should keep in mind before heading out for a well-deserved break:

Out of Office Email Response

Setting your email to automatically reply is an easy place to start. This notifies correspondents that you will not be responding to their email right away. It’s always a good idea to include when you will be returning as well. Check out our Knowledgebase article on setting an out of office email response.

ITS does recommend that you only use the Outlook automatic replies for messages within the E-town organization. If you feel you must set the reply for users outside the E-town network, check the option to only auto-reply to your contacts. Out of office replies to anyone outside the organization is one way that phishers and spammers can verify that they’ve reached an active mailbox.

Alternate Voicemail Greeting

Similar to out of office emails, setting your voicemail to let callers know you are away is a good idea, too. This is called an alternate voicemail greeting. This must be set manually but can be done after you’ve left campus.

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Tech Tip: VPN Over the Summer

VPN or Virtual Private Network allows a user to access network resources (including private and public folders) and software while off campus. The VPN system sends all traffic from your remote computer to the college’s network through an encrypted channel providing a secure method to access these resources.

The college provides a secure method for VPN, but you must submit a request for a VPN connection. If you are planning to use your college-owned computer for the VPN process, you will need to schedule an appointment with the Help Desk (Ext. 3333) to have the VPN certificate installed. Read more about VPN in the Knowledgebase VPN articles.

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Tech Tip: Set Alternate Contact Information

Summer is a busy time, and sometimes we miss that notification from ITS that our password is expiring until it’s too late. As a precaution against this, be sure to set up alternative contact information so that you will be able to reset your password if needed.

Connect to the alternate authentication page in Office 365. You will be prompted to sign into your email account or to re-enter your credentials if you’re already signed in. Then, enter an authentication phone or email by choosing the “Set it up now” option. After entering the information, you’ll receive a verification code to enter to confirm your ownership of the alternate account. After completing the verification process(es), click Finish to save the settings.

In the event that you need to reset your password, go to  Outlook Web App. Click Can’t access your account? on the sign-in page. Select Work or school account, then type your E-town email address into the ID box and enter the characters. Click Next. Select the method to receive a reset code. Enter the code sent to you and click Next. Lastly, enter your new password twice and click Finish. You will be given the new password. After it has been reset, log in to OWA with the new password. It will prompt you to change your password immediately.

Visit this Knowledgebase article for step-by-step instructions and pictures of this process.

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Posted in Home Page Tagged with: , , , , , , ,

Spring Cleaning Your Devices for Faculty/Staff

The close of the semester is a great time to spring clean your devices.  

You should always back up your files, but sometimes that falls to the wayside in the busyness at the end of the semester. Now is a great time to make that much needed back up. Plug your mobile devices into your computer to back them up, or back them up to the cloud. You can back up files on your computer with Office365 to OneDrive or to a personal portable hard drive. 

You should also delete any unneeded files (and make sure to empty the trash bin when you’re done to permanently delete the files) to free up space on your computer. This is also a great time to go through your email account and delete any unneeded emails, like all those issues of Campus News that aren’t relevant anymore.  

You should also clean out your network folders, especially your public folder, which is accessible to anyone on campus. Leaving files here leaves you vulnerable to theft, which has caused a growing academic integrity issue resulting from students reusing materials from other students’ public folders. Both students and faculty should remove content from their public folder to prevent potential theft. 

In order to keep your computer updated with the latest security patches, your computer will need to be turned on over the summer: Desktop users, simply leave it turned on when you leave for the break. Laptop users, if you are taking it off campus for longer than 2 weeks, please connect using the E-town VPN for 90 minutes each week you’re not on campus. The machine will receive and process the necessary updates, and restart automatically during the standard maintenance schedule, or at the next connection. In addition to keeping your software updated, this process will reduce the amount of time it takes to get your computer up and running when you return. 

If you’re in the process of spring cleaning, you might have found some old devices that you don’t need anymore. Donating these is a great way to help the environment and declutter your home, but make sure the device is properly wiped of all personal information before it leaves your ownership. Visit the EPA’s website for suggested places to donate your old electronics. 

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