Tech Tip: Out of Office Messages

Leaving your office for winter break requires some planning. It may not be quite as long as summer break, but you still may need to set your Out of Office Replies or change your Voicemail.

Out of Office Email Response

Setting your email to automatically reply is an easy place to start when preparing for a break. This notifies correspondents that you will not be responding to their email right away. It’s always a good idea to include when you will be returning as well.

Read this Knowledgebase article to learn how to set your Out of Office Email Reply.

Alternate Voicemail Greeting

Similar to out of office emails, setting your voicemail to let callers know you are away is a good idea. This is called an Alternate Voicemail Greeting. This must be set manually. Find out more with this Knowledgebase article on Alternate Voicemail Greetings.

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Posted in Phone Tips, Home Page, Windows 10, Office 2016 Tagged with: , , , , , ,

Phishing for Links

Recently, E-town was the target of a major phishing scam. Many users failed to recognize the misleading link in the email. Links in emails can present problems in two major ways: they can be infected with malware that can damage your files, and they can be phishing attempts to gather your information for potential identity theft.

Corrupt and infected links can release malware that will automatically download onto the device as soon as you click the link. When malware is detected on the network, your account may be suspended. This can take some time to resolve. Don’t put yourself at that risk, and learn to spot these hazards.

phishing video front screen

A phishing link might also redirect to a page that asks for your username and password or other information. Giving account information to phishers could lead to identity theft. Phishers can use this information and put the entire E-town network at risk.

Never click on a link in an email. An in-text link, or hyperlink, is one that uses a word or phrase instead of showing the URL. For example, the link might say “Go to Google and search for cats wearing hats” with Google linked instead of displaying the URL.

A hyperlink could reroute you anywhere. To avoid any misunderstanding, copy the URL then paste it into the browser rather than just clicking on it. This allows you to see where it will go without following it yet. Phishing attempts can come from someone you do not know or from a contact in an email you were not expecting.

If you encounter a link anywhere and you aren’t sure where it goes, you can see the URL without actually following the link. In most browsers, you are able to you hover over the link with your mouse to see the actual path for the link, not just the in-text parts.

hover

Hover, don’t click.

If that doesn’t work, you can right click on the linked word or phrase and copy the link into a Word document to examine it more closely.  How you copy the link may vary based on the program or web browser you are using. For example, in Microsoft Office Word, you might click “Copy Link” or “Copy link location” depending on the version of the application you are using.

Cats in hats2

Example of options window on an iPhone.

If you are using a phone or mobile device, you can tap and hold on a link until an options window appears. The link will appear at the top of that options window where you can confirm the destination of that link.

Before you follow a link, examine it VERY carefully. Is the whole address, especially the extension at the end, correct? Perhaps you thought it would go to “etown.edu” but really it says that it will go to “etown.edu.co.” That is not the same place, and that is a pretty common sign of a phishing scam. If it is going where it said it is, then you are safe to paste that URL into your web browser and follow the link. If it goes somewhere else, do NOT open the link. It might be a phishing scam. Forward that email to mailcop@etown.edu.

Be cautious on the web and always be on the lookout for phishing scams. For more tips on spotting phishing scams, check out our Phishing Scams are Getting Smarter article.

As always, if you think you have received a phishing email, forward it to mailcop@etown.edu. If you have or think you have been the victim of a phishing attempt, call the ITS Helpdesk immediately at X3333 and change your password.

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Posted in Computer Tips, Web Tips, Home Page, Digital Citizenship Tagged with: , , , , , , , , ,

Tech Tip: Adobe Accessibility

Why make Accessible PDFs?

We all know that making documents accessible to persons with disabilities is not only the moral thing to do, but it’s also the law. It may seem like a hassle to make your PDFs accessible, but there are benefits for the general user as well.

Making a PDF accessible means that it can read the contents to you. This is useful for listening to a long document while you’re on the treadmill or doing the dishes. You can do your work without having to sit and just read. This function is also useful for auditory learners (people who learn best when they hear the information rather than reading it).

How do you make an Accessible PDF?

To make a PDF accessible in Acrobat Pro DC, start by selecting Tools then Action Wizard. A list of available actions will display in a toolbar. Select Action List then Make Accessible. The pane will change to display new functions. Select the file you would like to make accessible. You can add multiple files to make them all  accessible at once. When you have added all of your files, click Start. The accessibility check will display any issues found.  Many can be corrected right in the accessibility results pane using the hints and ideas in the Wizard.  When finished, save the new accessible document.

For more help, visit the Adobe Help page.  Now that you have an accessible document, use the Accessibility features in Adobe Reader to read the text out load.  More information on how to use this feature is available in this additional Adobe help guide.

These features are useful for everyone so that we can access content in the way we prefer to do so.  However, if you have a documented disability and require accessible documents, contact Lynn Davies (daviesl@etown.edu) in Disability Services.

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Posted in Uncategorized, Computer Tips, Home Page, Digital Citizenship Tagged with: , , , , ,

Thankful for Wi-Fi Tips

Thankful for Wi-Fi Tips 

Last month, we gave you some Phishing Tricks (http://groups.etown.edu/its/2016/10/26/optimize-your-wi-fi-settings/) and Wi-Fi Treats (http://groups.etown.edu/its/2016/10/26/optimize-your-wi-fi-settings/). This month, we’re thankful for even more Wi-Fi tips! Apple users, this time it’s all about you. Android users, pay attention though; some of this is useful for you, too.

Turn Off Wi-Fi Assist

You might have noticed a difference in your battery life following the most recent software update for Apple iPhones. Sometimes after an update, Wi-Fi Assist can turn back on. It is important to check that Wi-Fi Assist is off to ensure that you remain on the network and your battery isn’t drained from trying to constantly switch back and forth between Wi-Fi and cellular to find better service. If you’re okay with slightly slower service while you walk between buildings, turn Wi-Fi Assist off.

Turn Wi-Fi On and Off

Disable Wi-Fi from the Control Center (swipe up on the screen) when you’re using cellular to stop the phone from searching for Wi-Fi that doesn’t exist. This is especially useful when you are in the car, or in public with no Wi-Fi. Your phone will constantly search for Wi-Fi in these cases, which will drain your battery faster.

Keep an Eye on Bluetooth and Brightness

Bluetooth and Brightness settings, found in the Control Center, can also take a toll on battery life. Keep Bluetooth turned off when you don’t need it for the same reason. As with Wi-Fi, your phone constantly searches for Bluetooth devices when the setting is turned on. Turn Bluetooth off when you don’t need it. Brightness takes up a lot of battery life, too. To extend the use of your battery, set Brightness on low whenever possible.

Turn Off Background App Refresh

Another battery saving tip is to turn off Background App Refresh. Background App Refresh allows apps to continue to access the internet while the app is not active on your screen. This includes Facebook or Twitter updating in the background even when you aren’t using it. To turn off Background App Refresh, navigate to Settings, General, then Background App Refresh.

Disable Unneeded Fitness Tracking Apps

Turn off Fitness tracking apps that are unneeded or unwanted. If you have a wearable, you don’t need fitness tracking on your phone. You can turn Fitness tracking off from Settings, and select the app name from the bottom. Then toggle Motion & Fitness to off. You can view all apps using Motion & Fitness by navigating to Settings, Privacy, then Motion & Fitness.

Happy Thanksgiving!

Love,

ITS

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Posted in Web Tips, New Student Tips, Home Page, Digital Citizenship Tagged with: , , , , , ,

Tech Tip: Recording in PowerPoint

You may not have noticed, but PowerPoint allows you to record your presentation. This can include recording yourself through the camera, recording your voice with a microphone, and recording notes right on the slide with a laser pointer, highlighter, and pen.

Voice recording is easy and allows you to present your information without having to write it all down on the slide for viewers that will not watch you present live. That is useful for listening to yourself present or for distributing the presentation online like Canvas. Voice recording

You can record using Camtasia or the built-in PowerPoint record function. To use Camtasia, finish creating your PowerPoint presentation then click the Add-Ins tab at the top. Next, select whether you will record with a microphone, webcam, or view camera options, record options, or access help. Most laptops have built-in microphones, but if you don’t have a microphone, you will need to get one or use headphones or webcam with a built-in microphone.

To use the built-in PowerPoint function, you will need to go to the Insert tab, then select Audio, Video, or Screen Recording.

Make sure you confirm recording with any application or device you are using. Camtasia uses a popup window to begin and end recording. If your recording does not work, try checking that the camera or record options are set to your preferences.

For more information, check out our Knowledgebase article on Recording in Powerpoint: http://helpdesk.etown.edu/helpconsole2012/KB/default.aspx#pageid=background_audio.

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Posted in Computer Tips, Home Page

Security for Your Mobile Device

Mobile devices are one of the most common ways to communicate and interact now. We can do nearly anything right from our smartphones such as banking, shopping, viewing medical data or history, and even working remotely. That information is good to know and convenient to have right at your fingertips, but its not exactly information you would want to fall into the wrong hands.

Just how prepared are you? Are you protected in case your phone is stolen? Is your data backed up in case you need to remotely wipe the device? Is your information safe from hacking and viruses online?

Your first step to protecting your devices and information should be password security. Password-protect all of your devices, and don’t share that password with anyone. Passwords for websites are a little more complicated than device passwords. They should all be different for starters, and have substantial length. We require that your network password is at least 8 characters in length. This is the minimum length to ensure greater safety for your account. Never store your passwords in the browser for added safety too.

After you have your passwords safe and ready to protect your information, make sure that you aren’t unnecessarily putting yourself at risk. Using public Wi-Fi hot spots or free Wi-Fi may seem great, but in reality they’re a hacker’s dream. Don’t access sensitive information or make online transactions on public Wi-Fi.

It is always a good idea to prepare for a worst case scenario, make sure your device and data have a recent backup, and the ability to remotely lock and wipe the device to ensure your security. If your device is stolen, you should be able to lock the device and wipe the information off of it from anywhere to double protect you and your information from the wrong people. Make sure that you are prepared to use a remote lock and wipe feature on your device by backing up your data frequently. You wouldn’t want to lose anything important.

Let’s review:

  • Password protect your devices.
  • Don’t share your passwords with anyone. Even ITS.
  • Have unique and lengthy passwords for every website, and don’t save them in the browser.
  • Don’t access sensitive information or make online transactions on public Wi-Fi.
  • Just in case, backup your device frequently, so you’ll always have a recent backup of your device.
  • Have a remote lock and wipe feature installed to protect your information.

To reward you for reading all about protecting your device again this year, enjoy this entertaining yet informative password protection video. Because who doesn’t love ukulele?

For more information or help with your device, come visit the ITS Helpdesk in Nicarry 125 or call us at x3333.

Article adapted from: http://er.educause.edu/blogs/2015/12/march-securing-mobile-devices.

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Posted in Computer Tips, Web Tips, New Student Tips, Phone Tips, Home Page, Digital Citizenship Tagged with: , , , , , , , , , ,

Tech Tip: VHS players are out!

VHS players on campus are no longer supported. Some classroom podiums may still have VHS players, but as these devices fail, we will not be replacing them. Faculty are encouraged to bring old VHS tapes to the Help Desk in Nicarry 125 for conversion to supported media such as DVDs or Video Furnace. If you have any questions, feel free to give us a call at x3333 or stop by the Help Desk.  

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Posted in Home Page, Teaching and Learning, Digital Citizenship Tagged with: , , , ,

Watch for Smartwatches

There are tons of smartwatches on the market from big brands and smaller tech companies. Here’s a handy article with a review of the Best Smartwatch 2016 from Wareable.

These Smartwatches can make a great holiday gift for yourself or someone else. Do your research before buying a smartwatch though. While there are some standard features common to most smartwatches, you will want to buy one that has the best features for what you plan to use it for.

A popular feature of a smartwatch is the ability to GPS track your movement while running, biking, walking, and even sleeping. If this is something you are interested in, double check the features as some require you to have your phone with you while others allow you to leave your phone at home. If you do plan on wearing your smartwatch while exercising, consider buying a silicone watchband rather than a leather or metal band. Leather is harder to clean and should not get wet. Using a smartwatch during exercise may improve your workout and help you reach your fitness goals.

Smartwatches are more than just fitness monitors, though. They can be really handy in class. They allow you to keep your calendars or reminder “to-do” lists right on your wrist so you can stay organized and on top of your classwork and assignments. It can also help  you stay updated on current events with customizable news apps and alerts. There’s no better way to be an informed citizen than having news alerts straight to your watch. As a wearable, it gives you instant and constant access to information.

Smartwatches are here to make our lives easier, but, like with all technology, there is an adjustment period. Professors and students have to find a balance for when and how smartwatches fit into the classroom especially during tests and exams. Outside of class, smartwatches provide excellent fitness tracking among other downloadable apps like news, weather, and games.

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Posted in Web Tips, Home Page, Digital Citizenship Tagged with: , , , ,

Recent Updates to Canvas: October 2016

There are some great updates to Canvas this month that will save time and keep everyone on track!  Watch some of the highlights in the screencast or read the full release notes for all of the details.  Here are some of the new features and updates:

  • Group Assignments and Peer Review: Canvas now supports intra-group peer review!  This means that if you assign peer reviews with a group assignment and select automatic assignment of the reviews, that people in the same group will not be assigned to peer review each other.  This will be a huge time saver for those who use group assignments and the peer review feature.  No more need to manually assign peer reviews.
  • Global Navigation Menu Width: Users can now expand or collapse the far left global navigation menu to show/hide the text labels.  The setting will persist after logging out and across browsers.  This feature was automatically implemented for smaller screen sizes, but now can be manually toggled even with larger screens to free up more screen real estate for viewing content.
  • Dashboard To-Do List Items: Now all items with a due date will appear in the To Do list, even if it is something with no grade or submission associated with it.
  • Instructor Groups Link: There is now a full link near the upper left of the groups area to allow an instructor to switch to another group more easily.

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Posted in Home Page, Canvas

Optimize Your Wi-Fi Settings

ITS_Treats_Blogpost

Over the summer, ITS worked very hard to upgrade the entire wireless network on campus. Now, students can enjoy Wi-Fi beyond buildings in areas such as in the Dell or the Academic Quad. The Wi-Fi is also faster and more reliable than before, even though we have more devices connecting than ever.

However, some devices may not be connecting as well as they could be for a number of reasons. When the new Wi-Fi was rolled out, there were some identified bugs that the vendor and ITS Networking staff have worked diligently to resolve. The infrastructure is only half of the equation.  The user can adjust and update device settings to maximize performance with the new Wi-Fi.  Take some time to adjust your device settings to optimize your Wi-Fi usage on your device.

Here are some tips for optimizing your Wi-Fi usage on your device:

First, if your wi-fi isn’t as reliable as it used to be, ensure that all of your drivers are updated. Run all updates and double check your Norton and Symantec for updates on your Wi-Fi connected computer, laptop, or tablet. To double check that your Wireless Care Driver is up to date, you will need to double click on your network adapter, press the Driver tab, and then select Update Driver. For more information, visit this support page for general information about identifying the wireless card and drivers.

Have you noticed your android battery dies much faster than before? If you have Android 6.0 Marshmallow, your phone is attempting to search for Wi-Fi signals while it is in sleep mode causing your battery to drain excessively. To remedy this problem, you need to turn Wi-Fi scanning off. This is a two-step process. Ensure that you complete both steps. First, open Settings, select Wi-Fi, and tap the 3 stacked dots in the top right. Choose Advanced, and tap Keep Wi-Fi on during sleep. Make sure that is set to Never. You’re not done. Second, head back to Settings, and this time select Location. Tap Mode then select Device Only. Press the back button and touch the 3 stacked dots in the top right of the Location Screen. Choose Scanning and disable Wi-Fi scanning. This will stop your phone from searching for Wi-Fi while it is sleeping and save your battery. For more information, visit this step-by-step instruction article with photos.

Android users, if you have noticed that your device will randomly disconnect from the Wi-Fi, we have found a solution for you. After you brought this issue with our service to ITS’s attention, we contacted our vendor and requested additional support to resolve this issue as quickly as possible. Recently, two engineers were on campus testing Wi-Fi and meeting with Android users to research the disconnections. They were able to pinpoint the reason for the disconnections. We are now working to resolve the issue to restore optimal Wi-Fi performance to these devices.

Regardless of your device, if you have experienced poor connectivity, your device may be trying to connect to old Wi-Fi networks or public Wi-Fi networks such as Xfinity Wi-Fi. Forget your old or unwanted networks including EC_Open_WiFi, EC_SETUP_WiFi, and EC_GUEST_WIFI leaving only EC_SECURE_WiFi. For phones that keep connecting or attempting to connect to the wrong network, you can “Forget Wireless Network.” To forget a network on Android, hold your finger down on the old network name and click Forget. To forget a network on iPhone, click the (i) symbol and make sure Auto Join is off and click Forget Network.

Now that you have maximized the Wi-Fi connectivity and speed on your devices, take advantage of the new network to improve your cell service for calling, too.  If you notice that you lose service or have few bars to make calls in the academic buildings, you might want to consider enabling Wi-Fi calling on your phone so that you can make and receive calls even when cell service isn’t reliable.

You can enable Wi-Fi calling on some smart phones, such as Apple iPhones. Verizon users have an advantage in that those weird white cones on the ceiling are Verizon cell service boosters. AT&T or some other providers may still have poor service inside.

To enable Wi-Fi calling on an iPhone, start by navigating to Settings. Choose Phone, and select Wi-Fi Calling. Toggle Wi-Fi Calling on This iPhone to on or green and confirm Enable. AT&T users will be redirected to a page to fill out Emergency 911 information. This ensures that First Responders can locate you when using Wi-Fi calling.

The new Wi-Fi on campus is taking advantage of the newest and fastest Wi-Fi available today.  ITS and the vendor are working very closely together to maximize coverage and quality.  If you are still experiencing connectivity issues, please contact the Help Desk by phone at x3333, via email at helpdesk@etown.edu, or stop by in person in Nicarry 125.  We can relay questions and concerns to the vendor as they work with us to make and keep the new system solid.

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Posted in Computer Tips, Web Tips, Home Page, Digital Citizenship Tagged with: , , , , , , ,

Atomic Learning

You’ve seen our Knowledgebase by now. Have you noticed the videos or links to videos at the bottom of nearly every article? If you haven’t noticed yet, check out this Track Changes in Word article for reference. It has five different Atomic Learning videos you can view. Some of the videos in our Knowledgebase were created by E-town’s own ITS team, but others, like the Track Changes article above, are from Atomic Learning.

What is Atomic Learning?

Atomic Learning is a place to find free information, and it is not just about technology either. They have informational videos and articles on nearly any higher education topic you can think of. The Atomic Learning website is similar to our knowledgebase with all of their amazing technology how-to videos, and you have access to all of their additional content such as studying tips, writing help, goal setting, test anxiety tips, and much more.

All you have to do is login to Atomic Learning by visiting https://www.atomiclearning.com/highed/login/etown. Use your E-town network username and password (the username and password you use to sign into JayWeb). You can access the login link from the ITS Homepage as well.

After you’ve signed in, learn how to navigate and use the site by clicking on the Tools option in the Menu and select Get Started. This will take you to a page with help videos for learning how to navigate and use Atomic Learning. We recommend starting with “Watch tutorials on using Atomic Learning” under the How To Use Atomic Learning tab. You might also want to read the Frequently Asked Questions tab as well.

Watch this short video (3:29) for some more information from Atomic Learning about their services and resources:

If you have any questions, please contact the ITS Help Desk in Nicarry 125 or call us at x3333 or email us at helpdesk@etown.edu.

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Posted in Web Tips, New Student Tips, Home Page, Teaching and Learning, Digital Citizenship Tagged with: , , , , , , ,

Tech Tip: Email Signatures in OWA

Some students, faculty, and staff choose to have email signatures. These signatures often include their names, department or major, and contact information or other affiliations. To add an email signature to your account, login to mail.etown.edu. The click the gear in the top right corner and select options. From expand the mail tab, then layout tab, then select Email Signature. Type your signature, choose when to send a signature and click save when you are finished. You can send a practice email to yourself to see how the signature displays.

For step-by-step instructions, visit the Knowledgebase article: http://helpdesk.etown.edu/helpconsole2012/KB/default.aspx#pageid=signature

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Posted in Web Tips, Home Page, Digital Citizenship Tagged with: , , , , , ,

Tech Tip: Making Copies with New Copiers

Throughout campus, new copiers are replacing the old ones. The new ones are smaller, but just as powerful. Some functions are slightly different.

To make a copy, first you must login to the copier using your ID or username and password. When you have logged in, place the document face up in the copier tray. Select the number of copies you would like the make. The default will be 1 copy, to change this, simply press a different number on the number pad, and it will change automatically. Then press the familiar large green Start key. When you are finished, log out by pressing the small padlock button next to the Start key.

For step by step instructions, visit the Knowledgebase article: http://helpdesk.etown.edu/helpconsole2012/KB/default.aspx#pageid=making_a_copy.

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Posted in Computer Tips, Training, Home Page, Digital Citizenship Tagged with: , , , , ,

Tech Tip: Accessing Group/Club E-mail Accounts

With the new OWA (Outlook Web App) update, you might be wondering how to access the club email accounts.

First, login to your email with OWA. Click the avatar image in the top right corner and choose “Open another mailbox…”

A box will open where you can type the email address of the group or club email you would like to open. Click the correct suggestion and select Open. Your club email inbox will open in another tab.

For step-by-step instructions, read the Knowledgebase article: http://helpdesk.etown.edu/helpconsole2012/KB/default.aspx#pageid=club_email.

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Posted in Computer Tips, Web Tips, Home Page Tagged with: , , , , ,

Coming Soon – New Copiers On Campus

During Fall Break all of the copiers on campus will be replaced with newer models. The new Kyocera copiers are faster, with more memory to better handle the diverse needs of the Etown campus community. Other features of the new copiers include:

  • Large and intuitive color touch screens
  • Color printing and scanning
  • Duplex printing
  • Margin shift
  • Blank page skip

Full specifications of the machines are located next to each copier.

Phillips Office Solutions will conduct training on the new copiers on Monday, October 10th. The schedule of locations and times can be found here. One-on-one training is also available by contacting Tiffany Wells (ext. 1575 or wellst@etown.edu) to schedule a session. Additionally, you can find information and how-to guides for basic functions of the copiers (logging in, making copies, and emailing scanned documents) in these Knowledgebase Articles.

While the copiers are being replaced, both the current and the new copiers will be unavailable for use. Print Services will be available for your printing and copying needs during the replacement period. Early Thursday (10/6) morning, there will be some outage of printing to all devices on campus while the PaperCut software is upgraded to accommodate the features of the new copiers. We anticipate that this outage will be no longer than 30 minutes in duration.

Once the new copiers are operational, you will need to add them to your computer as new devices. It will also be necessary to remove the old copiers to avoid confusion. The instructions for adding the new copiers, and removing the old ones, can be found in these Knowledgebase Articles:

Adding a Network Printer – Windows

Adding a Network Printer – Mac

Removing Network Printers

If you need assistance with the process of installing the new copiers, or removing the old ones, please feel free to contact the Help Desk (Ext. 3333 or helpdesk@etown.edu).

In the event that you have difficulty with the operation of one of the copiers, you should contact the Key Operator for the copier. You can find the list of Key Operators here.

Thanks for your assistance in making the transition to this newer, more useful technology a simple one!

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Posted in Computer Tips, Home Page