Earlier this week, new versions of Adobe Suite software such as Photoshop and Illustrator were made available via the college’s system management portal, KACE. This is good news for any faculty and staff members looking to use the most up-to-date …
On October 24th, Apple pushed its latest MacOS, Ventura. In addition to bringing new features to Mac devices, Ventura appears to have also brought a specific bug for FortiClient, our college’s antivirus software. As a result, some users have reported …
As students and faculty returned to campus over the past week, we saw a number of personal computers display Bitlocker recovery screens. This screen appears as the computer powers on, demanding a recovery key to be typed in before the …
Windows Update should be enabled by default on any device with Windows 10. All college-owned computers are updated weekly. The remaining information here is for non-college-owned devices having trouble connecting to the network. With the release of Windows 11, ITS …
Enabling and Downloading Security Updates on Windows Read more »
If you use Windows 10, you’ve likely noticed a new icon on the taskbar. Referred to by Windows as the “News and interests” tab, the icon appears in the form of a small weather forecast on the taskbar next to …
Want to try a new Adobe Creative Cloud application? Wish the version of SPSS that’s installed on your college-owned computer matched the one in the labs? Need to install software when the ITS office is closed? ITS is launching a …
The move to the Forti family for Etown network protection brings some changes to the types and quantity of notifications that you might see. FortiClient Notifications: These pop-ups are displayed when changes are made to your computer or the FortiClient …
Beginning this month, ITS will be deploying FortiClient, Etown’s new antivirus solution. This software will replace Cisco AMP for Endpoints and will be required on all computers accessing the college network for the 2021-22 academic year. FortiClient will be installed …
At this time of year phishers and scammers are counting on you being too busy and distracted to pay real attention to their attacks. Entering your password in a malicious website (that is pretending to look like a legitimate Etown-related website) …
We’re all getting ready to put the Fall 2020 semester behind us and prepare for 2021, but with the temporary shift away from our roles as Etown College community members we need to remember that network passwords still expire over …
You may have seen a new folder called “Quarantine” in your email. And there may have been a message in the folder, but now it’s gone… No, you’re not seeing things! The folder and any messages in it are part …
Recently overheard at the ITS Help Desk: To use that program from off campus, you can RDP into the terminal server, but in order to RDP you have to connect through VPN, and that requires that you have MFA set …
If you’re a PC user, you’ve probably seen information about the new version of Microsoft’s browser, Edge (http://blogs.windows.com/windowsexperience/2020/01/15/new-year-new-browser-the-new-microsoft-edge-is-out-of-preview-and-now-available-for-download/). The new browser is based on the Chromium open-source project that Chrome uses. Over the next several weeks, college-owned computers will be …
A recent upgrade to the Ticket System has slightly changed the appearance and process for creating and updating tickets. The primary change is to the updating process, but the display is slightly different for each aspect. Update a Ticket If …
When your computer acts up or apps stop responding or your Wi-Fi won’t connect, don’t panic. The easiest thing to try and fix any technology device issue is to turn the device off and then back on again. No, really. …
Tech Tip: Device Issues? Turn it off and back on again. Really. Read more »