Blog Archives

Tech Tip: New iPads and E-town’s Wifi

New iPads running iOS 13 or later require ITS assistance to set up the device using E-town’s wifi. Because of the way our wifi is configured, you will not able to setup the device using the quick start method. You will not be

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Tech Tip: Web Printing

ITS offers many services to students, including printing. Often, first years and even upperclassmen don’t know the full scope of the printing services that E-town offers. Many students email themselves files and print them out from a computer lab. While

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Tech Tip: ITS Hours Fall 2019

The Help Desk is your Information and Technology Services (ITS) physical location. We have students and staff members available to help you solve or navigate problems you may be having with your electronic devices. ITS also offers phone support (x3333)

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Posted in Home Page, New Student Tips Tagged with: , , , ,

Tech Tip: Office 365 OneDrive

Most students are aware of the Microsoft Office package that’s available to students. But did you know that Office also has an online component, called Office 365? Think the constant backing up of your files that you get with Google

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Posted in Home Page, Web Tips Tagged with: , , , , ,

Tech Tip: Need Help Connecting to Wi-Fi?

Each fall, ITS holds drop-in sessions for new students who are having difficulty connecting to E-town’s wifi. Before coming to a session, be sure you have tried to connect using the instructions you were given at orientation. You can also view

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Posted in Home Page, New Student Tips Tagged with: , , ,

Sign-In Required to Activate Adobe Software

Beginning August 1st, 2019, all E-town users (faculty, staff, and students) will be required to sign in to activate Adobe applications (Acrobat and Creative Cloud) before using the software. This change is due to Adobe’s implementation of a new licensing

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Posted in Computer Tips, Home Page Tagged with: , , , ,

Tech Tip: 2019-2020 Lab Software Requests

As the spring semester wraps up, we are beginning to prepare for summer software refreshes in classrooms and computer labs.  If you use specialized software for your classes, please review this document to ensure the software you plan to use

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Tech Tip: ITS Summer Hours

Summer is right around the corner. No matter where you are, we are here if you have any questions about your device or using an E-town product off campus, ITS will be there to help you all summer long. ITS

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Tech Tip: Out of Office Replies and Phone Messages

Leaving your office or campus for the summer requires some planning. Here are a few things that you should keep in mind before heading out for a well-deserved break: Out of Office Email Response Setting your email to automatically reply

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Tech Tip: VPN Over the Summer

VPN or Virtual Private Network allows a user to access network resources (including private and public folders) and software while off campus. The VPN system sends all traffic from your remote computer to the college’s network through an encrypted channel

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Tech Tip: Set Alternate Contact Information

Summer is a busy time, and sometimes we miss that notification from ITS that our password is expiring until it’s too late. As a precaution against this, be sure to set up alternative contact information so that you will be

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Tech Tip: How to Schedule a Meeting in Zoom

Meetings can be scheduled via Zoom through two different ways.   The traditional way has been to click the My Meetings tab and select Schedule a New Meeting.    Now, you can also click the Host a Meeting menu on the

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Tech Tip: Outlook Not Working?

If you have just changed your network password, you may find that Outlook no longer works. To fix this, you will have to enter and save the new password in Outlook when you’re prompted. You will need to do this

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Posted in Home Page, Office 2016 Tagged with: , , , , , , ,

Tech Tip: How to Use the Ticket System

Enter a Ticket  You can enter your own tickets for support from the ITS Help Desk. Just navigate to https://helpdesk.etown.edu/helpdesk/WebObjects/Helpdesk.woa or click the button on the ITS webpage (https://www.etown.edu/offices/its/). After you sign in using your E-town username (without the @etown.edu)

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Tech Tip: Microsoft Office and Mojave

Mac users who wish to update their computer to Mojave must be sure that all Microsoft Office software is updated. Some older versions of the software will not work on Mojave. More information can be found here.   To avoid issues

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