Blog Archives

Tech Tip: How to Use the Ticket System

Enter a Ticket  You can enter your own tickets for support from the ITS Help Desk. Just navigate to https://helpdesk.etown.edu/helpdesk/WebObjects/Helpdesk.woa or click the button on the ITS webpage (https://www.etown.edu/offices/its/). After you sign in using your E-town username (without the @etown.edu)

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Home Page Tagged with: , , , ,

Tech Tip: Microsoft Office and Mojave

Mac users who wish to update their computer to Mojave must be sure that all Microsoft Office software is updated. Some older versions of the software will not work on Mojave. More information can be found here.   To avoid issues

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Home Page Tagged with: , , , , , , , , ,

Tech Tip: Introducing the Myer Gaming Room!

If you live in Myer, you’ve probably noticed that ITS has been hard at work doing something involving a wall of TVs. Now, that project is finally complete – and it’s a gaming room! There are four Xboxes for students

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Home Page Tagged with: , , , , ,

Tech Tip: Reset Your Password Through Office365

The days of trouble resetting a forgotten password are over. You can now reset your password through Office365, using an alternate email or phone number. You should enter a backup email or phone here to ensure continued access to your

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Home Page Tagged with: , , , , , , ,

Tech Tip: Password Rules Update

With the transition to Office365 as our mail server, the rules for password complexity have changed slightly. In addition to the previous rules, your new password cannot contain any of Microsoft’s banned words (common words like Fall, Password, or Office) or

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Home Page Tagged with: , , , , , , ,

Tech Tip: Outlook Rules

Is your inbox always cluttered with a lot of email that’s potentially useful, but hides the truly important email that you’re looking for? Try creating a rule in Outlook. ITS’s newest Knowledgebase article details just how to do that. Maximize

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Home Page Tagged with: , , , , , , ,

Tech Tip: Stop Programs Running at Startup

One reason that your computer may be running slowly may be too many programs set to run at startup. Here’s how to disable those programs to clean and speed up your computer.  On Windows, right-click the windows icon and select

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Computer Tips, Home Page Tagged with: , , , ,

Tech Tip: Have You Been Pwned?

Companies are being hacked and losing encrypted information every day, even if it only makes the news occasionally. Want to know if your information has been part of a breach? Haveibeenpwned.com is here to help. Enter your email into their

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Digital Citizenship, Home Page, Web Tips Tagged with: , , , , , , ,

Tech Tip: Personal Information on Search Sites

The amount of personal information that’s just a Google away is pretty scary. With just a name and area code, or a phone number, you can find out addresses, family members, and even criminal records on sites like Whitepages and

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Digital Citizenship, Home Page, Web Tips Tagged with: , , , , , ,

Tech Tip: The Scary Truth About Public Wifi

It’s a little burst of happiness when you find some public wifi at the airport or at the mall, especially if you’re running low on data. But this opportunity is often too good to be true.  One of the problems

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Digital Citizenship, Home Page, Web Tips Tagged with: , , , , , , ,

Tech Tip: “But I Don’t Have Anything Worth Stealing!”

“But I don’t have anything worth stealing!” You’ve probably thought this to yourself before, reading ITS’ dire warnings about how to stay protected. You’re pretty unimportant in the grand scheme of things as far as hackers are concerned, right? There

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Digital Citizenship, Home Page, New Student Tips Tagged with: , , , , ,

Tech Tip: Web Printing

ITS offers many services to students, including printing. Often, first years and even upperclassmen don’t know the full scope of the printing services that Etown offers. Many students email themselves files and print them out from a computer lab. While

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Home Page, New Student Tips Tagged with: , , , , ,

Tech Tip: Faxing Changes

Over the summer, the process of sending a fax changed slightly. When sending a fax, you must now type +1, then the destination number followed by @fax.tc.  Example: send a fax to +17173613333@fax.tc where 717 is the area code, and

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Digital Citizenship, Home Page Tagged with: , , , , ,

ITS Hours Fall 2018

The Help Desk is your Information and Technology Services (ITS) physical location. We have students and staff members available to help you solve or navigate problems you may be having with your electronic devices. ITS also offers phone support (x3333)

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Home Page, New Student Tips Tagged with: , , , ,

Tech Tip: Turn Off Focused Inbox

One feature of the move to Office365 is automatic sorting of your mail into two tabs, labeled “Focused” and “Other.” Focused is based upon its algorithm’s judgment of the content of the email’s importance. This feature may cause important email

Share and Enjoy

  • Facebook
  • Twitter
  • Delicious
  • LinkedIn
  • StumbleUpon
  • Add to favorites
  • Email
  • RSS
Posted in Digital Citizenship, Home Page, Web Tips Tagged with: , , , , , , , ,