Blog Archives

Protecting Your Account with MFA

At this time of year phishers and scammers are counting on you being too busy and distracted to pay real attention to their attacks. Entering your password in a malicious website (that is pretending to look like a legitimate Etown-related website)

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Web Tips, Windows 10 Tagged with: , , , , , ,

Maintain Account Access with MFA

We’re all getting ready to put the Fall 2020 semester behind us and prepare for 2021, but with the temporary shift away from our roles as Etown College community members we need to remember that network passwords still expire over

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Windows 10 Tagged with: , , , , ,

Quarantine Email Folder

You may have seen a new folder called “Quarantine” in your email. And there may have been a message in the folder, but now it’s gone… No, you’re not seeing things! The folder and any messages in it are part

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Windows 10 Tagged with: , , , , ,

Tech Tip: Secure Wi-Fi Problems after Upgrade to iOS 14?

Are you having trouble staying connected to EC_SECURE_WIFI since you upgraded your iPhone to iOS 14? Several users have reported issues with the connection dropping and difficulty reestablishing it after the upgrade. The steps in this knowledgebase article will assist

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Posted in Home Page, Phone Tips Tagged with: , , , , ,

An Update to Edge is Coming

If you’re a PC user, you’ve probably seen information about the new version of Microsoft’s browser, Edge (https://blogs.windows.com/windowsexperience/2020/01/15/new-year-new-browser-the-new-microsoft-edge-is-out-of-preview-and-now-available-for-download/). The new browser is based on the Chromium open-source project that Chrome uses. Over the next several weeks, college-owned computers will be

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Posted in Computer Tips, Home Page, Web Tips, Windows 10 Tagged with: , , ,

Tech Tip: Multi-Factor Authentication Troubleshooting

Some users may be experiencing issues with the rollout of multi-factor authentication (MFA), especially when connecting to VPN or using mail apps other than Outlook. Here’s some common issues and how to fix them.  First, to check your MFA settings, go

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Posted in Home Page Tagged with: , , , , , ,

Tech Tip: New Digital Signage Form

ITS’ digital signs are one of the best ways to promote your event to the campus community. Now, ITS has a new streamlined process for the submission of digital signage requests. Instead of emailing the Help Desk, you should now fill

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Posted in Home Page Tagged with: , , , , ,

Tech Tip: VPN Authentication Method

VPN now requires multi-factor authentication (MFA) to sign in. Users should note that the code will only be sent via their primary authentication method, and not any secondary methods that have also been set up. Therefore, it is important that you

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Posted in Home Page Tagged with: , , , , , ,

Tech Tip: iOS 13 and E-town’s Wifi

New devices running iOS 13 or later require a connection to EC_Guest_Wifi (not EC_Setup_Wifi) when the device is being setup because of a configuration change in iOS 13. If possible, setup your device at home, then connect to E-town’s wifi when

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Posted in Home Page Tagged with: , , , , , ,

Tech Tip: Web Printing

ITS offers many services to students, including printing. Often, first years and even upperclassmen don’t know the full scope of the printing services that E-town offers. Many students email themselves files and print them out from a computer lab. While

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Posted in Home Page, Web Tips Tagged with: , , , ,

Tech Tip: ITS Hours Fall 2019

The Help Desk is your Information and Technology Services (ITS) physical location. We have students and staff members available to help you solve or navigate problems you may be having with your electronic devices. ITS also offers phone support (x3333)

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Posted in Home Page, New Student Tips Tagged with: , , , ,

Tech Tip: Office 365 OneDrive

Most students are aware of the Microsoft Office package that’s available to students. But did you know that Office also has an online component, called Office 365? Think the constant backing up of your files that you get with Google

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Posted in Home Page, Web Tips Tagged with: , , , , ,

Tech Tip: Need Help Connecting to Wi-Fi?

Each fall, ITS holds drop-in sessions for new students who are having difficulty connecting to E-town’s wifi. Before coming to a session, be sure you have tried to connect using the instructions you were given at orientation. You can also view

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Posted in Home Page, New Student Tips Tagged with: , , ,

Sign-In Required to Activate Adobe Software

Beginning August 1st, 2019, all E-town users (faculty, staff, and students) will be required to sign in to activate Adobe applications (Acrobat and Creative Cloud) before using the software. This change is due to Adobe’s implementation of a new licensing

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Posted in Computer Tips, Home Page Tagged with: , , , ,

Tech Tip: 2019-2020 Lab Software Requests

As the spring semester wraps up, we are beginning to prepare for summer software refreshes in classrooms and computer labs.  If you use specialized software for your classes, please review this document to ensure the software you plan to use

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Posted in Home Page Tagged with: , , , ,

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