Blog Archives

What Happens When You Graduate?

When you graduate a lot in your life changes. Everything can be very overwhelming. What happens to your network folders? What happens to your email? How do you forward emails? What do you do with Cisco AMP and Bradford now

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Tech Tip: ITS Summer Hours

Summer is right around the corner. No matter where you are, we are here if you have any questions about your device or using an E-town product off campus, ITS will be there to help you all summer long. ITS

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Tech Tip: VPN Over the Summer

VPN or Virtual Private Network allows a user to access network resources (including private and public folders) and software while off campus. The VPN system sends all traffic from your remote computer to the college’s network through an encrypted channel

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Tech Tip: Set Alternate Contact Information

Summer is a busy time, and sometimes we miss that notification from ITS that our password is expiring until it’s too late. As a precaution against this, be sure to set up alternative contact information so that you will be

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Spring Cleaning Your Devices for Students

The close of the semester is a great time to spring clean your devices. You should always back up your files, but sometimes that falls to the wayside in the busyness at the end of the semester. Now is a

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What’s an ITS Ticket?

If you have contacted ITS for assistance with an issue, you may see an email that looks something like this: The upper box will contain details on what the ITS team has done to fix your problem. The lower box

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Tech Tip: Outlook Not Working?

If you have just changed your network password, you may find that Outlook no longer works. To fix this, you will have to enter and save the new password in Outlook when you’re prompted. You will need to do this

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Posted in Home Page, Office 2016 Tagged with: , , , , , , ,

Cisco AMP for Endpoints and Mojave

There’s a new version of Cisco AMP for Endpoints (our antivirus software). If you’ve updated your Mac to Mojave, when AMP for Endpoints upgrades to version 1.9.0, your Mac may require a system setting change for AMP to continue functioning.

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Posted in Computer Tips, Digital Citizenship, Home Page Tagged with: , , , , , , , ,

Tech Tip: How to Use the Ticket System

Enter a Ticket  You can enter your own tickets for support from the ITS Help Desk. Just navigate to https://helpdesk.etown.edu/helpdesk/WebObjects/Helpdesk.woa or click the button on the ITS webpage (https://www.etown.edu/offices/its/). After you sign in using your E-town username (without the @etown.edu)

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Tech Tip: Microsoft Office and Mojave

Mac users who wish to update their computer to Mojave must be sure that all Microsoft Office software is updated. Some older versions of the software will not work on Mojave. More information can be found here.   To avoid issues

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Tech Tip: Introducing the Myer Gaming Room!

If you live in Myer, you’ve probably noticed that ITS has been hard at work doing something involving a wall of TVs. Now, that project is finally complete – and it’s a gaming room! There are four Xboxes for students

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Tech Tip: Reset Your Password Through Office365

The days of trouble resetting a forgotten password are over. You can now reset your password through Office365, using an alternate email or phone number. You should enter a backup email or phone here to ensure continued access to your

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Tech Tip: Password Rules Update

With the transition to Office365 as our mail server, the rules for password complexity have changed slightly. In addition to the previous rules, your new password cannot contain any of Microsoft’s banned words (common words like Fall, Password, or Office) or

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Tech Tip: Outlook Rules

Is your inbox always cluttered with a lot of email that’s potentially useful, but hides the truly important email that you’re looking for? Try creating a rule in Outlook. ITS’s newest Knowledgebase article details just how to do that. Maximize

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Tech Tip: Stop Programs Running at Startup

One reason that your computer may be running slowly may be too many programs set to run at startup. Here’s how to disable those programs to clean and speed up your computer.  On Windows, right-click the windows icon and select

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