New iPads running iOS 13 or later require ITS assistance to set up the device using E-town’s wifi. Because of the way our wifi is configured, you will not able to setup the device using the quick start method. You will not be…
Blog Archives
Happy Holidays from Phishing Scams
Phishing is word that strikes fear in the heart of anyone concerned with cybersecurity (which should be everyone). These scams increase in frequency over the holiday season, since people are busier and less likely to carefully inspect a message to…
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Posted in Digital Citizenship, Home Page Tagged with: faculty, phish, security, staff, students, technology
VPN Connection Changes
VPN, or Virtual Private Network, allows the user to access network resources (including private and public folders) and software while off campus. The VPN system sends all traffic from your remote computer to the college’s network through an encrypted channel…
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Microsoft Office on Shared Computers
At the start of this semester, ITS announced that users were now required to sign into Microsoft Office on computers in classrooms, labs and other shared environments. Some users are reporting that when attempting to sign into Office on a shared device, they see an…
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Posted in Home Page Tagged with: classrooms, computer labs, faculty, MSOffice, Office 2016, Office 365, shared computers, staff, students, technology
Canvas Left Navigation Menu Style
Canvas recently changed the style of the left navigation menu. Previously, buttons hidden from students were light gray with an asterisk next to them. Now, hidden buttons have a small crossed-out eyeball icon next to them. There has been no functionality change, just a visual one. The syllabus…
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Adobe License Expiration Message
Back in August, all E-town users (faculty, staff, and students) using college-owned devices were required to sign in to activate Adobe applications (Acrobat and Creative Cloud) before using the software. This change is due to Adobe’s implementation of a new licensing model. Now, some…
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SurveyMonkey Updates
Back in July, SurveyMonkey added a new layer of security to their service, which only allowed sign-ins on two devices at a time. When Survey Monkey is accessed from a new computer a verification code is required to gain access. Since the EtownEmployees and BlueJays accounts are…
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New Spam Filter System
On Monday, October 7th, ITS activated an enhanced spam filtering system which is designed to give the user more control over which emails are delivered. Previously, the system had two categories for email – deliver or block. This made some messages…
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Posted in Digital Citizenship, Home Page Tagged with: email, faculty, phish, security, staff, students, technology
Office365 Upload Center Changes
On September 17th, Microsoft Office announced that the Uploads Center used by Office365 users would be retired. In the past, users have been able to access files that did not upload properly in the Uploads Center; now, these files will be accessed…
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Posted in Home Page, Office 2016, Web Tips Tagged with: faculty, MSOffice, Office 365, staff, students, technology, web
Tech Tip: SurveyMonkey Shared Accounts
Users who have access to the EtownEmployees or BlueJays SurveyMonkey accounts may have noticed that they are being asked for a verification code to sign in. This is an added layer of security that SurveyMonkey recently added, but unfortunately, it only allows sign-ins on…
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Tech Tip: ITS Hours Fall 2019
The Help Desk is your Information and Technology Services (ITS) physical location. We have students and staff members available to help you solve or navigate problems you may be having with your electronic devices. ITS also offers phone support (x3333)…
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Office Sign-In Required in Classrooms and Labs
At the start of this semester, computers in classrooms, labs, and other shared environments will require that users sign into Microsoft Office if they wish to use Office programs. When an Office application is opened for the first time since…
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Posted in Home Page, Office 2016 Tagged with: faculty, MSOffice, Office 2016, Office 365, staff, students, technology
Sign-In Required to Activate Adobe Software
Beginning August 1st, 2019, all E-town users (faculty, staff, and students) will be required to sign in to activate Adobe applications (Acrobat and Creative Cloud) before using the software. This change is due to Adobe’s implementation of a new licensing…
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Tech Tip: 2019-2020 Lab Software Requests
As the spring semester wraps up, we are beginning to prepare for summer software refreshes in classrooms and computer labs. If you use specialized software for your classes, please review this document to ensure the software you plan to use…
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Tech Tip: ITS Summer Hours
Summer is right around the corner. No matter where you are, we are here if you have any questions about your device or using an E-town product off campus, ITS will be there to help you all summer long. ITS…