Blog Archives

Tech Tip: SurveyMonkey Shared Accounts

Users who have access to the EtownEmployees or BlueJays SurveyMonkey accounts may have noticed that they are being asked for a verification code to sign in. This is an added layer of security that SurveyMonkey recently added, but unfortunately, it only allows sign-ins on

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Posted in Home Page Tagged with: , , ,

Tech Tip: ITS Hours Fall 2019

The Help Desk is your Information and Technology Services (ITS) physical location. We have students and staff members available to help you solve or navigate problems you may be having with your electronic devices. ITS also offers phone support (x3333)

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Posted in Home Page, New Student Tips Tagged with: , , , ,

Office Sign-In Required in Classrooms and Labs

At the start of this semester, computers in classrooms, labs, and other shared environments will require that users sign into Microsoft Office if they wish to use Office programs. When an Office application is opened for the first time since

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Posted in Home Page, Office 2016 Tagged with: , , , , , ,

Sign-In Required to Activate Adobe Software

Beginning August 1st, 2019, all E-town users (faculty, staff, and students) will be required to sign in to activate Adobe applications (Acrobat and Creative Cloud) before using the software. This change is due to Adobe’s implementation of a new licensing

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Posted in Computer Tips, Home Page Tagged with: , , , ,

Tech Tip: 2019-2020 Lab Software Requests

As the spring semester wraps up, we are beginning to prepare for summer software refreshes in classrooms and computer labs.  If you use specialized software for your classes, please review this document to ensure the software you plan to use

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Posted in Home Page Tagged with: , , , ,

Tech Tip: ITS Summer Hours

Summer is right around the corner. No matter where you are, we are here if you have any questions about your device or using an E-town product off campus, ITS will be there to help you all summer long. ITS

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Posted in Home Page Tagged with: , , , ,

Tech Tip: Out of Office Replies and Phone Messages

Leaving your office or campus for the summer requires some planning. Here are a few things that you should keep in mind before heading out for a well-deserved break: Out of Office Email Response Setting your email to automatically reply

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Posted in Home Page Tagged with: , , , , ,

Tech Tip: VPN Over the Summer

VPN or Virtual Private Network allows a user to access network resources (including private and public folders) and software while off campus. The VPN system sends all traffic from your remote computer to the college’s network through an encrypted channel

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Posted in Home Page Tagged with: , , , , , , ,

Tech Tip: Set Alternate Contact Information

Summer is a busy time, and sometimes we miss that notification from ITS that our password is expiring until it’s too late. As a precaution against this, be sure to set up alternative contact information so that you will be

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Posted in Home Page Tagged with: , , , , , , ,

Spring Cleaning Your Devices for Faculty/Staff

The close of the semester is a great time to spring clean your devices.   You should always back up your files, but sometimes that falls to the wayside in the busyness at the end of the semester. Now is a

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Posted in Home Page Tagged with: , , , , ,

Tech Tip: How to Schedule a Meeting in Zoom

Meetings can be scheduled via Zoom through two different ways.   The traditional way has been to click the My Meetings tab and select Schedule a New Meeting.    Now, you can also click the Host a Meeting menu on the

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Posted in Home Page Tagged with: , , , ,

What’s an ITS Ticket?

If you have contacted ITS for assistance with an issue, you may see an email that looks something like this: The upper box will contain details on what the ITS team has done to fix your problem. The lower box

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Posted in Home Page Tagged with: , , ,

Tech Tip: Outlook Not Working?

If you have just changed your network password, you may find that Outlook no longer works. To fix this, you will have to enter and save the new password in Outlook when you’re prompted. You will need to do this

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Posted in Home Page, Office 2016 Tagged with: , , , , , , ,

Cisco AMP for Endpoints and Mojave

There’s a new version of Cisco AMP for Endpoints (our antivirus software). If you’ve updated your Mac to Mojave, when AMP for Endpoints upgrades to version 1.9.0, your Mac may require a system setting change for AMP to continue functioning.

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Posted in Computer Tips, Digital Citizenship, Home Page Tagged with: , , , , , , , ,

Tech Tip: How to Use the Ticket System

Enter a Ticket  You can enter your own tickets for support from the ITS Help Desk. Just navigate to https://helpdesk.etown.edu/helpdesk/WebObjects/Helpdesk.woa or click the button on the ITS webpage (https://www.etown.edu/offices/its/). After you sign in using your E-town username (without the @etown.edu)

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Posted in Home Page Tagged with: , , , ,