What Happens When You Graduate?

When you graduate a lot in your life changes. Everything can be very overwhelming. What happens to your network folders? What happens to your email? How do you forward emails? What do you do with Cisco AMP and Bradford now that you’re graduating? 

E-town Online Accounts 

Your E-town accounts are accessible for one-year post-graduation. This includes email accounts, network folders, websites, JayWeb, and any other E-town managed service that you log in to with your network account. You can access your files saved on OneDrive or Office 365 for a short period of time after graduation. 

Downloaded Software (like Microsoft Office) 

Any software downloaded free from the college or additional access provided through the college will also be available for a short period of time after graduation. This software, such as Office programs, will need to be removed from your computer as soon as possible after graduation. After your Office access has been discontinued, you will no longer be able to use the programs. You can purchase access to Office through the Microsoft Store.  If you are headed to graduate school, check with your school to see if they offer free Office access. 

Emails 

You will have access to your E-town email for one year after you graduate. Consider setting up an automatic email response to let users know you have graduated and provide them with your updated contact information. 

Cisco AMP and Bradford 

You can finally get rid of Cisco AMP and Bradford! They will no longer update once you are off campus, so there is no point in keeping them around. Visit the Knowledgebase articles for uninstalling Cisco AMP and Bradford for instructions. Be sure to download another valid antivirus software after you delete these. Double check the legitimacy of anything you download off the internet. Avast Online Security is a good option. 

More information 

When you graduate, you will receive an email from ITS about graduation policies regarding your account. You will also receive an email one year later informing you that your account will soon become inactive. 

Before your account becomes inactive, it’s crucial that you save anything from your network folders and email account to a location not related to E-town, in case it’s needed for graduate school or an employer. 

For more information about what happens to your account when you graduate, visit E-town’s FAQ page. If you have any questions or concerns about your account, please contact the Help Desk in Nicarry 125, helpdesk@etown.edu, or x3333. 

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Tech Tip: ITS Summer Hours

Summer is right around the corner. No matter where you are, we are here if you have any questions about your device or using an E-town product off campus, ITS will be there to help you all summer long.

ITS will be open Monday through Thursday from 8 am to 4:30 pm, and Friday from 8 am to 2 pm beginning Monday, May 20th.

If you need us, give us a call at (717) 361-3333 (x3333) or email us at helpdesk@etown.edu. Don’t be afraid to visit us in Nicarry 125 either.

Canvas Support is available 24/7 via the Help Menu in the left navigation bar in Canvas.

If you contact us outside of our summer hours, we will get back to you by the next business day.

Have a great summer!

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Tech Tip: Out of Office Replies and Phone Messages

Leaving your office or campus for the summer requires some planning. Here are a few things that you should keep in mind before heading out for a well-deserved break:

Out of Office Email Response

Setting your email to automatically reply is an easy place to start. This notifies correspondents that you will not be responding to their email right away. It’s always a good idea to include when you will be returning as well. Check out our Knowledgebase article on setting an out of office email response.

ITS does recommend that you only use the Outlook automatic replies for messages within the E-town organization. If you feel you must set the reply for users outside the E-town network, check the option to only auto-reply to your contacts. Out of office replies to anyone outside the organization is one way that phishers and spammers can verify that they’ve reached an active mailbox.

Alternate Voicemail Greeting

Similar to out of office emails, setting your voicemail to let callers know you are away is a good idea, too. This is called an alternate voicemail greeting. This must be set manually but can be done after you’ve left campus.

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Tech Tip: VPN Over the Summer

VPN or Virtual Private Network allows a user to access network resources (including private and public folders) and software while off campus. The VPN system sends all traffic from your remote computer to the college’s network through an encrypted channel providing a secure method to access these resources.

The college provides a secure method for VPN, but you must submit a request for a VPN connection. If you are planning to use your college-owned computer for the VPN process, you will need to schedule an appointment with the Help Desk (Ext. 3333) to have the VPN certificate installed. Read more about VPN in the Knowledgebase VPN articles.

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Tech Tip: Set Alternate Contact Information

Summer is a busy time, and sometimes we miss that notification from ITS that our password is expiring until it’s too late. As a precaution against this, be sure to set up alternative contact information so that you will be able to reset your password if needed.

Connect to the alternate authentication page in Office 365. You will be prompted to sign into your email account or to re-enter your credentials if you’re already signed in. Then, enter an authentication phone or email by choosing the “Set it up now” option. After entering the information, you’ll receive a verification code to enter to confirm your ownership of the alternate account. After completing the verification process(es), click Finish to save the settings.

In the event that you need to reset your password, go to  Outlook Web App. Click Can’t access your account? on the sign-in page. Select Work or school account, then type your E-town email address into the ID box and enter the characters. Click Next. Select the method to receive a reset code. Enter the code sent to you and click Next. Lastly, enter your new password twice and click Finish. You will be given the new password. After it has been reset, log in to OWA with the new password. It will prompt you to change your password immediately.

Visit this Knowledgebase article for step-by-step instructions and pictures of this process.

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Spring Cleaning Your Devices for Faculty/Staff

The close of the semester is a great time to spring clean your devices.  

You should always back up your files, but sometimes that falls to the wayside in the busyness at the end of the semester. Now is a great time to make that much needed back up. Plug your mobile devices into your computer to back them up, or back them up to the cloud. You can back up files on your computer with Office365 to OneDrive or to a personal portable hard drive. 

You should also delete any unneeded files (and make sure to empty the trash bin when you’re done to permanently delete the files) to free up space on your computer. This is also a great time to go through your email account and delete any unneeded emails, like all those issues of Campus News that aren’t relevant anymore.  

You should also clean out your network folders, especially your public folder, which is accessible to anyone on campus. Leaving files here leaves you vulnerable to theft, which has caused a growing academic integrity issue resulting from students reusing materials from other students’ public folders. Both students and faculty should remove content from their public folder to prevent potential theft. 

In order to keep your computer updated with the latest security patches, your computer will need to be turned on over the summer: Desktop users, simply leave it turned on when you leave for the break. Laptop users, if you are taking it off campus for longer than 2 weeks, please connect using the E-town VPN for 90 minutes each week you’re not on campus. The machine will receive and process the necessary updates, and restart automatically during the standard maintenance schedule, or at the next connection. In addition to keeping your software updated, this process will reduce the amount of time it takes to get your computer up and running when you return. 

If you’re in the process of spring cleaning, you might have found some old devices that you don’t need anymore. Donating these is a great way to help the environment and declutter your home, but make sure the device is properly wiped of all personal information before it leaves your ownership. Visit the EPA’s website for suggested places to donate your old electronics. 

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Spring Cleaning Your Devices for Students

The close of the semester is a great time to spring clean your devices.

You should always back up your files, but sometimes that falls to the wayside in the busyness at the end of the semester. Now is a great time to make that much needed back up. Plug your mobile devices into your computer to back them up, or back them up to the cloud. You can back up files on your computer with Office365 to OneDrive or to a personal portable hard drive.

You should also delete any unneeded files (and make sure to empty the trash bin when you’re done to permanently delete the files) to free up space on your computer. This is also a great time to go through your email account and delete any unneeded emails, like all those issues of Campus News that aren’t relevant anymore.

You should also clean out your network folders, especially your public folder, which is accessible to anyone on campus. At the end of each academic year, all the content in your network public folder will be moved into your private folder.  This has become necessary due to a growing academic integrity issue resulting from students reusing materials from other students’ public folders.  Remember: public folders should not be used for storing course materials as everyone on the network can see these files.  Instead, please use your private folder, to which only you have access.

Running updates on your computer is also a good thing to do for spring cleaning. It’s easy to just click “install later” when it’s time for your device to update its system, but this may be slowing down your computer. Optimize your device’s performance by installing those put-off system and application updates now.

If you’re in the process of spring cleaning, you might have found some old devices that you don’t need anymore. Donating these is a great way to help the environment and declutter your home, but make sure the device is properly wiped of all personal information before it leaves your ownership. Visit the EPA’s website for suggested places to donate your old electronics.

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Tech Tip: How to Schedule a Meeting in Zoom

Meetings can be scheduled via Zoom through two different ways 

The traditional way has been to click the My Meetings tab and select Schedule a New Meeting. 

 

Now, you can also click the Host a Meeting menu on the top left side and choose Schedule a Meeting. 

 

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What’s an ITS Ticket?

If you have contacted ITS for assistance with an issue, you may see an email that looks something like this:

The upper box will contain details on what the ITS team has done to fix your problem. The lower box will have your information, let you know who is responsible for your ticket at ITS, and contain a brief description of your problem.

ITS will continue to email you updates using this method until the issue is resolved.

For more information on using the ticket system, including how to enter your own tickets, click here.

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Tech Tip: Outlook Not Working?

If you have just changed your network password, you may find that Outlook no longer works. To fix this, you will have to enter and save the new password in Outlook when you’re prompted. You will need to do this every time you change your network password. 

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Cisco AMP for Endpoints and Mojave

There’s a new version of Cisco AMP for Endpoints (our antivirus software). If you’ve updated your Mac to Mojave, when AMP for Endpoints upgrades to version 1.9.0, your Mac may require a system setting change for AMP to continue functioning. If the AMP icon on the bar along the top has a flashing exclamation point, it requires attention. Here’s how to repair those settings.

 

Step 1:

Click the flashing icon and select Grant Full Disk Access.

 

Step 2:

AMP will present you with basic instructions, which are a less detailed version of the instructions contained in this article. Click OK.

 

Step 3:

The Security & Privacy page will automatically open. Click the lock at the bottom of the screen.

 

Step 4:

Enter your credentials and click Unlock.

 

Step 5:

Now, in the amp folder, drag the application ampdaemon to the box in the Security & Privacy window.

 

Step 6:

When a checked box appears by the ampdaemon application, click the lock to prevent any further changes. AMP will now function as normal on your computer.

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Tech Tip: How to Use the Ticket System

Enter a Ticket 

You can enter your own tickets for support from the ITS Help Desk. Just navigate to https://helpdesk.etown.edu/helpdesk/WebObjects/Helpdesk.woa or click the button on the ITS webpage (https://www.etown.edu/offices/its/). After you sign in using your E-town username (without the @etown.edu) and password, you will be directed to a page where you can enter your request details. Choose the category that best fits your problem first, then type a subject and description. Enter information in the additional fields, if applicable. Click Save. ITS staff will be notified of your ticket and will contact you as soon as possible.  

Check a Ticket 

To see if any updates have been made to your ticket, click on the “History” tab at the top of the webpage. There, you can see all your open tickets and select the one that you would like to view. You can also see your ticket number. 

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Tech Tip: Microsoft Office and Mojave

Mac users who wish to update their computer to Mojave must be sure that all Microsoft Office software is updated. Some older versions of the software will not work on Mojave. More information can be found here 

To avoid issues like this altogether, update Office software regularly. You can update the software from any Office application. Instructions can be found here.

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Tech Tip: Introducing the Myer Gaming Room!

If you live in Myer, you’ve probably noticed that ITS has been hard at work doing something involving a wall of TVs. Now, that project is finally complete – and it’s a gaming room! There are four Xboxes for students to use. Adding personal accounts is easy, and more information can be found at this KB article. Additionally, you can also bring your own device. Check the laminated instructions in the room for more information. 

If you encounter any problems, DO NOT try to fix them yourself. Contact ITS at ext. 3333. Our office hours are Monday – Thursday 8:00 am – 9:00 pm, Friday 8:00 am – 5:00 pm, and Saturday 12:00 pm – 4:00 pm. 

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Tech Tip: Reset Your Password Through Office365

The days of trouble resetting a forgotten password are over. You can now reset your password through Office365, using an alternate email or phone number.

You should enter a backup email or phone here to ensure continued access to your account, and the ability to reset your password without contacting the Help Desk.

If you ever forget your password or when it expires, click “Can’t access your account?” on the Microsoft sign-in page and select “Work or school account.” Follow the prompts to reset your password.

Click here for detailed instructions.

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