Beginning this month, ITS will be deploying FortiClient, Etown’s new antivirus solution. This software will replace Cisco AMP for Endpoints and will be required on all computers accessing the college network for the 2021-22 academic year. FortiClient will be installed…
Blog Archives
New Antivirus on Campus – FortiClient
Posted in Computer Tips, Cybersecurity, Home Page, Windows 10 Tagged with: antivirus, computer, cybersecurity, FortiClient, FortiEDR, FortiNET, security, technology
Protecting Your Account with MFA
At this time of year phishers and scammers are counting on you being too busy and distracted to pay real attention to their attacks. Entering your password in a malicious website (that is pretending to look like a legitimate Etown-related website)…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Web Tips, Windows 10 Tagged with: cybersecurity, email, multi-factor authentication, password, security, tech tip, technology
Maintain Account Access with MFA
We’re all getting ready to put the Fall 2020 semester behind us and prepare for 2021, but with the temporary shift away from our roles as Etown College community members we need to remember that network passwords still expire over…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Windows 10 Tagged with: computer, cybersecurity, email, multi-factor authentication, password, tech tip
Quarantine Email Folder
You may have seen a new folder called “Quarantine” in your email. And there may have been a message in the folder, but now it’s gone… No, you’re not seeing things! The folder and any messages in it are part…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Windows 10 Tagged with: cybersecurity, email, phish, Phish Alert Button, security, tech tip
RDP, VPN, MFA… WTH?
Recently overheard at the ITS Help Desk: To use that program from off campus, you can RDP into the terminal server, but in order to RDP you have to connect through VPN, and that requires that you have MFA set…
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Posted in Computer Tips, Digital Citizenship, Home Page, New Student Tips, Teaching and Learning, Training, Windows 10 Tagged with: computer, multi-factor authentication, RDP, remote desktop, VPN
An Update to Edge is Coming
If you’re a PC user, you’ve probably seen information about the new version of Microsoft’s browser, Edge (https://blogs.windows.com/windowsexperience/2020/01/15/new-year-new-browser-the-new-microsoft-edge-is-out-of-preview-and-now-available-for-download/). The new browser is based on the Chromium open-source project that Chrome uses. Over the next several weeks, college-owned computers will be…
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Posted in Computer Tips, Home Page, Web Tips, Windows 10 Tagged with: computer, Edge, internet browser, tech tip
Changes to the Ticket System
A recent upgrade to the Ticket System has slightly changed the appearance and process for creating and updating tickets. The primary change is to the updating process, but the display is slightly different for each aspect. Update a Ticket If…
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Posted in Computer Tips, Home Page, Training, Windows 10 Tagged with: computer, knowledgebase, ticket system, training
Tech Tip: Device Issues? Turn it off and back on again. Really.
When your computer acts up or apps stop responding or your Wi-Fi won’t connect, don’t panic. The easiest thing to try and fix any technology device issue is to turn the device off and then back on again. No, really.…
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Posted in Computer Tips, Digital Citizenship, Home Page, Office 2016, Web Tips, Windows 10 Tagged with: computer, email, faculty, MSOffice, Outlook, PowerPoint, security, staff, students, technology, Wireless, Word
Tech Tip: Out of Office Messages
Leaving your office for winter break requires some planning. It may not be quite as long as summer break, but you still may need to set your Out of Office Replies or change your Voicemail. Out of Office Email Response…
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Posted in Home Page, Office 2016, Phone Tips, Windows 10 Tagged with: email, faculty, Outlook, staff, students, technology, voice mail
What’s New on Campus?
Over the summer, we worked very hard to make our Network better and our systems more efficient. We updated the lab computers and classroom podium computers to Windows 10. We upgraded our email servers for more efficiency, and moved to the…
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Tech Tip: Link to a Document in OneDrive
In OneDrive, a user can send a link to individuals to access specific documents with a single link. Start by logging in to your OneDrive account. Navigate to the file you would like to share and right click on the…
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Posted in Computer Tips, Digital Citizenship, New Student Tips, Office 2016, Web Tips, Windows 10 Tagged with: email, faculty, MSOffice, office 2013, Office 365, OneDrive, Outlook, security, staff, students, technology, Word