Some users may be experiencing issues with the rollout of multi-factor authentication (MFA), especially when connecting to VPN or using mail apps other than Outlook. Here’s some common issues and how to fix them. First, to check your MFA settings, go…
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Tech Tip: Multi-Factor Authentication Troubleshooting
Posted in Home Page Tagged with: faculty, multi-factor authentication, security, staff, students, tech tip, technology
Tech Tip: New Digital Signage Form
ITS’ digital signs are one of the best ways to promote your event to the campus community. Now, ITS has a new streamlined process for the submission of digital signage requests. Instead of emailing the Help Desk, you should now fill…
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Tech Tip: VPN Authentication Method
VPN now requires multi-factor authentication (MFA) to sign in. Users should note that the code will only be sent via their primary authentication method, and not any secondary methods that have also been set up. Therefore, it is important that you…
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Posted in Home Page Tagged with: faculty, multi-factor authentication, staff, students, tech tip, technology, VPN
What’s Multi-Factor Authentication?
In an effort to stay one step ahead of the cybercriminals, Information & Technology Services is working to provide multi-factor authentication (MFA) to protect you. Usernames and passwords are increasingly becoming a target for theft and often, the target (you) isn’t even…
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Posted in Digital Citizenship, Home Page Tagged with: faculty, multi-factor authentication, security, staff, students, technology
VPN Users Must Enroll in MFA
A security upgrade conducted on January 28th requires users to enable multi-factor authentication (MFA) to use VPN services. As part of this, signing into VPN now uses email credentials, rather than a special VPN password. If you are already enrolled in MFA, you do not need…
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Posted in Home Page Tagged with: faculty, multi-factor authentication, security, staff, students, technology, VPN
Tech Tip: iOS 13 and E-town’s Wifi
New devices running iOS 13 or later require a connection to EC_Guest_Wifi (not EC_Setup_Wifi) when the device is being setup because of a configuration change in iOS 13. If possible, setup your device at home, then connect to E-town’s wifi when…
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Happy Holidays from Phishing Scams
Phishing is word that strikes fear in the heart of anyone concerned with cybersecurity (which should be everyone). These scams increase in frequency over the holiday season, since people are busier and less likely to carefully inspect a message to…
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Posted in Digital Citizenship, Home Page Tagged with: faculty, phish, security, staff, students, technology
VPN Connection Changes
VPN, or Virtual Private Network, allows the user to access network resources (including private and public folders) and software while off campus. The VPN system sends all traffic from your remote computer to the college’s network through an encrypted channel…
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Microsoft Office on Shared Computers
At the start of this semester, ITS announced that users were now required to sign into Microsoft Office on computers in classrooms, labs and other shared environments. Some users are reporting that when attempting to sign into Office on a shared device, they see an…
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Posted in Home Page Tagged with: classrooms, computer labs, faculty, MSOffice, Office 2016, Office 365, shared computers, staff, students, technology
Canvas Left Navigation Menu Style
Canvas recently changed the style of the left navigation menu. Previously, buttons hidden from students were light gray with an asterisk next to them. Now, hidden buttons have a small crossed-out eyeball icon next to them. There has been no functionality change, just a visual one. The syllabus…
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Adobe License Expiration Message
Back in August, all E-town users (faculty, staff, and students) using college-owned devices were required to sign in to activate Adobe applications (Acrobat and Creative Cloud) before using the software. This change is due to Adobe’s implementation of a new licensing model. Now, some…
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SurveyMonkey Updates
Back in July, SurveyMonkey added a new layer of security to their service, which only allowed sign-ins on two devices at a time. When Survey Monkey is accessed from a new computer a verification code is required to gain access. Since the EtownEmployees and BlueJays accounts are…
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New Spam Filter System
On Monday, October 7th, ITS activated an enhanced spam filtering system which is designed to give the user more control over which emails are delivered. Previously, the system had two categories for email – deliver or block. This made some messages…
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Posted in Digital Citizenship, Home Page Tagged with: email, faculty, phish, security, staff, students, technology
Office365 Upload Center Changes
On September 17th, Microsoft Office announced that the Uploads Center used by Office365 users would be retired. In the past, users have been able to access files that did not upload properly in the Uploads Center; now, these files will be accessed…
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Posted in Home Page, Office 2016, Web Tips Tagged with: faculty, MSOffice, Office 365, staff, students, technology, web
Updates to TV Channels Available on Campus
ITS recently updated the list of channels available for cable TV on campus. These channels are available both through TVs connected via a coaxial cable to a wall jack or through Xfinity on Campus. More information on connecting to cable can be found in this Knowledgebase…