Blog Archives

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RDP, VPN, MFA… WTH?

Recently overheard at the ITS Help Desk: To use that program from off campus, you can RDP into the terminal server, but in order to RDP you have to connect through VPN, and that requires that you have MFA set

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Posted in Computer Tips, Digital Citizenship, Home Page, New Student Tips, Teaching and Learning, Training, Windows 10 Tagged with: , , , ,

Tech Tip: Secure Wi-Fi Problems after Upgrade to iOS 14?

Are you having trouble staying connected to EC_SECURE_WIFI since you upgraded your iPhone to iOS 14? Several users have reported issues with the connection dropping and difficulty reestablishing it after the upgrade. The steps in this knowledgebase article will assist

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Posted in Home Page, Phone Tips Tagged with: , , , , ,

An Update to Edge is Coming

If you’re a PC user, you’ve probably seen information about the new version of Microsoft’s browser, Edge (https://blogs.windows.com/windowsexperience/2020/01/15/new-year-new-browser-the-new-microsoft-edge-is-out-of-preview-and-now-available-for-download/). The new browser is based on the Chromium open-source project that Chrome uses. Over the next several weeks, college-owned computers will be

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Posted in Computer Tips, Home Page, Web Tips, Windows 10 Tagged with: , , ,

Changes to the Ticket System

A recent upgrade to the Ticket System has slightly changed the appearance and process for creating and updating tickets. The primary change is to the updating process, but the display is slightly different for each aspect. Update a Ticket If

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Posted in Computer Tips, Home Page, Training, Windows 10 Tagged with: , , ,

Ransomware Infections on the Rise – COVID-19

We recently received the following information via an announcement from our anti-virus software provider Cisco AMP for Endpoints: The Cisco AMP for Endpoints research team has observed increasing incidences of malicious activity culminating in ransomware. These incidents often begin with

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Fake Charity Websites – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website. Fake charity websites: There has been

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Phishing Scams – Fake Safety Information – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website. Phishing scams – Fake safety information:

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Phishing Scams – Fake Internal Communications – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website. Phishing scams – Fake internal communications:

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Cybersecurity – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and the next several in this series, are taken directly from their website. Watch out for scams! After global

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Tech Tip: Multi-Factor Authentication Troubleshooting

Some users may be experiencing issues with the rollout of multi-factor authentication (MFA), especially when connecting to VPN or using mail apps other than Outlook. Here’s some common issues and how to fix them.  First, to check your MFA settings, go

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Posted in Home Page Tagged with: , , , , , ,

Tech Tip: New Digital Signage Form

ITS’ digital signs are one of the best ways to promote your event to the campus community. Now, ITS has a new streamlined process for the submission of digital signage requests. Instead of emailing the Help Desk, you should now fill

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Posted in Home Page Tagged with: , , , , ,

Tech Tip: VPN Authentication Method

VPN now requires multi-factor authentication (MFA) to sign in. Users should note that the code will only be sent via their primary authentication method, and not any secondary methods that have also been set up. Therefore, it is important that you

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Posted in Home Page Tagged with: , , , , , ,

What’s Multi-Factor Authentication?

In an effort to stay one step ahead of the cybercriminals, Information & Technology Services is working to provide multi-factor authentication (MFA) to protect you. Usernames and passwords are increasingly becoming a target for theft and often, the target (you) isn’t even

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Posted in Digital Citizenship, Home Page Tagged with: , , , , ,

VPN Users Must Enroll in MFA

A security upgrade conducted on January 28th requires users to enable multi-factor authentication (MFA) to use VPN services. As part of this, signing into VPN now uses email credentials, rather than a special VPN password. If you are already enrolled in MFA, you do not need

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Posted in Home Page Tagged with: , , , , , ,

Tech Tip: iOS 13 and E-town’s Wifi

New devices running iOS 13 or later require a connection to EC_Guest_Wifi (not EC_Setup_Wifi) when the device is being setup because of a configuration change in iOS 13. If possible, setup your device at home, then connect to E-town’s wifi when

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Posted in Home Page Tagged with: , , , , , ,

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