New iPads running iOS 13 or later require ITS assistance to set up the device using E-town’s wifi. Because of the way our wifi is configured, you will not able to setup the device using the quick start method. You will not be…
Blog Archives
Posts to be shown on the ITS landing page
Happy Holidays from Phishing Scams
Phishing is word that strikes fear in the heart of anyone concerned with cybersecurity (which should be everyone). These scams increase in frequency over the holiday season, since people are busier and less likely to carefully inspect a message to…
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Posted in Digital Citizenship, Home Page Tagged with: faculty, phish, security, staff, students, technology
VPN Connection Changes
VPN, or Virtual Private Network, allows the user to access network resources (including private and public folders) and software while off campus. The VPN system sends all traffic from your remote computer to the college’s network through an encrypted channel…
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Microsoft Office on Shared Computers
At the start of this semester, ITS announced that users were now required to sign into Microsoft Office on computers in classrooms, labs and other shared environments. Some users are reporting that when attempting to sign into Office on a shared device, they see an…
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Posted in Home Page Tagged with: classrooms, computer labs, faculty, MSOffice, Office 2016, Office 365, shared computers, staff, students, technology
Canvas Left Navigation Menu Style
Canvas recently changed the style of the left navigation menu. Previously, buttons hidden from students were light gray with an asterisk next to them. Now, hidden buttons have a small crossed-out eyeball icon next to them. There has been no functionality change, just a visual one. The syllabus…
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Adobe License Expiration Message
Back in August, all E-town users (faculty, staff, and students) using college-owned devices were required to sign in to activate Adobe applications (Acrobat and Creative Cloud) before using the software. This change is due to Adobe’s implementation of a new licensing model. Now, some…
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SurveyMonkey Updates
Back in July, SurveyMonkey added a new layer of security to their service, which only allowed sign-ins on two devices at a time. When Survey Monkey is accessed from a new computer a verification code is required to gain access. Since the EtownEmployees and BlueJays accounts are…
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New Spam Filter System
On Monday, October 7th, ITS activated an enhanced spam filtering system which is designed to give the user more control over which emails are delivered. Previously, the system had two categories for email – deliver or block. This made some messages…
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Posted in Digital Citizenship, Home Page Tagged with: email, faculty, phish, security, staff, students, technology
Office365 Upload Center Changes
On September 17th, Microsoft Office announced that the Uploads Center used by Office365 users would be retired. In the past, users have been able to access files that did not upload properly in the Uploads Center; now, these files will be accessed…
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Posted in Home Page, Office 2016, Web Tips Tagged with: faculty, MSOffice, Office 365, staff, students, technology, web
Updates to TV Channels Available on Campus
ITS recently updated the list of channels available for cable TV on campus. These channels are available both through TVs connected via a coaxial cable to a wall jack or through Xfinity on Campus. More information on connecting to cable can be found in this Knowledgebase…
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More Print Release Stations Added!
Good news for students living in Ober and Brinser – ITS just added express print stations to your dorms! You can find the printer in Brinser near the stairs in the lobby, and the Ober printer in the main lobby. This means that there is now…
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Tech Tip: SurveyMonkey Shared Accounts
Users who have access to the EtownEmployees or BlueJays SurveyMonkey accounts may have noticed that they are being asked for a verification code to sign in. This is an added layer of security that SurveyMonkey recently added, but unfortunately, it only allows sign-ins on…
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Network Drives
Network drives are a valuable resource that E-town offers its faculty, staff, and students. They can be used for document sharing for anything from clubs collaborating to faculty sharing files with their classes to students working on a group project. Each…
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Posted in Digital Citizenship, Home Page, New Student Tips Tagged with: Network Drive, students, technology
Tech Tip: Web Printing
ITS offers many services to students, including printing. Often, first years and even upperclassmen don’t know the full scope of the printing services that E-town offers. Many students email themselves files and print them out from a computer lab. While…
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Tech Tip: ITS Hours Fall 2019
The Help Desk is your Information and Technology Services (ITS) physical location. We have students and staff members available to help you solve or navigate problems you may be having with your electronic devices. ITS also offers phone support (x3333)…