If you have contacted ITS for assistance with an issue, you may see an email that looks something like this: The upper box will contain details on what the ITS team has done to fix your problem. The lower box…
Blog Archives
Posts to be shown on the ITS landing page
Tech Tip: Outlook Not Working?
If you have just changed your network password, you may find that Outlook no longer works. To fix this, you will have to enter and save the new password in Outlook when you’re prompted. You will need to do this…
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Posted in Home Page, Office 2016 Tagged with: faculty, MSOffice, Office 2016, password, staff, students, tech tip, technology
Cisco AMP for Endpoints and Mojave
There’s a new version of Cisco AMP for Endpoints (our antivirus software). If you’ve updated your Mac to Mojave, when AMP for Endpoints upgrades to version 1.9.0, your Mac may require a system setting change for AMP to continue functioning.…
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Posted in Computer Tips, Digital Citizenship, Home Page Tagged with: cisco amp for endpoints, faculty, Mac, macOS, mojave, security, staff, students, technology
Tech Tip: How to Use the Ticket System
Enter a Ticket You can enter your own tickets for support from the ITS Help Desk. Just navigate to https://helpdesk.etown.edu/helpdesk/WebObjects/Helpdesk.woa or click the button on the ITS webpage (https://www.etown.edu/offices/its/). After you sign in using your E-town username (without the @etown.edu)…
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Tech Tip: Microsoft Office and Mojave
Mac users who wish to update their computer to Mojave must be sure that all Microsoft Office software is updated. Some older versions of the software will not work on Mojave. More information can be found here. To avoid issues…
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Tech Tip: Introducing the Myer Gaming Room!
If you live in Myer, you’ve probably noticed that ITS has been hard at work doing something involving a wall of TVs. Now, that project is finally complete – and it’s a gaming room! There are four Xboxes for students…
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Tech Tip: Reset Your Password Through Office365
The days of trouble resetting a forgotten password are over. You can now reset your password through Office365, using an alternate email or phone number. You should enter a backup email or phone here to ensure continued access to your…
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Posted in Home Page Tagged with: email, faculty, Office 365, password, staff, students, tech tip, technology
Tech Tip: Password Rules Update
With the transition to Office365 as our mail server, the rules for password complexity have changed slightly. In addition to the previous rules, your new password cannot contain any of Microsoft’s banned words (common words like Fall, Password, or Office) or…
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Posted in Home Page Tagged with: faculty, Office 365, password, security, staff, students, tech tip, technology
Tech Tip: Outlook Rules
Is your inbox always cluttered with a lot of email that’s potentially useful, but hides the truly important email that you’re looking for? Try creating a rule in Outlook. ITS’s newest Knowledgebase article details just how to do that. Maximize…
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Posted in Home Page Tagged with: email, faculty, Office 2016, Outlook Efficiency, staff, students, tech tip, technology
Tech Tip: Stop Programs Running at Startup
One reason that your computer may be running slowly may be too many programs set to run at startup. Here’s how to disable those programs to clean and speed up your computer. On Windows, right-click the windows icon and select…
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Tech Tip: Have You Been Pwned?
Companies are being hacked and losing encrypted information every day, even if it only makes the news occasionally. Want to know if your information has been part of a breach? Haveibeenpwned.com is here to help. Enter your email into their…
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Keep Your Home Secured
We lock our doors and have alarm systems to prevent break-ins in our homes. So why don’t we extend the same precautions for our online safety? In this interconnected world, someone gaining access to your home wifi could be catastrophic.…
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Tech Tip: Personal Information on Search Sites
The amount of personal information that’s just a Google away is pretty scary. With just a name and area code, or a phone number, you can find out addresses, family members, and even criminal records on sites like Whitepages and…
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Posted in Digital Citizenship, Home Page, Web Tips Tagged with: faculty, security, staff, students, tech tip, technology, web
Social Engineering
We often think of hackers hunched over a computer, typing out code furiously to hack into the mainframe. But what about hackers who don’t fit that stereotype? With just a little knowledge of human behavior, they can manipulate people into…
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Posted in Digital Citizenship, Home Page, Web Tips Tagged with: faculty, security, social media, staff, students, technology, web
Tech Tip: The Scary Truth About Public Wifi
It’s a little burst of happiness when you find some public wifi at the airport or at the mall, especially if you’re running low on data. But this opportunity is often too good to be true. One of the problems…