Blog Archives

Posts to be shown on the ITS landing page

Tech Tip: 2019-2020 Lab Software Requests

As the spring semester wraps up, we are beginning to prepare for summer software refreshes in classrooms and computer labs.  If you use specialized software for your classes, please review this document to ensure the software you plan to use

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Posted in Home Page Tagged with: , , , ,

What Happens When You Graduate?

When you graduate a lot in your life changes. Everything can be very overwhelming. What happens to your network folders? What happens to your email? How do you forward emails? What do you do with Cisco AMP and Bradford now

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Posted in Home Page Tagged with: , , , , , ,

Tech Tip: ITS Summer Hours

Summer is right around the corner. No matter where you are, we are here if you have any questions about your device or using an E-town product off campus, ITS will be there to help you all summer long. ITS

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Posted in Home Page Tagged with: , , , ,

Tech Tip: Out of Office Replies and Phone Messages

Leaving your office or campus for the summer requires some planning. Here are a few things that you should keep in mind before heading out for a well-deserved break: Out of Office Email Response Setting your email to automatically reply

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Tech Tip: VPN Over the Summer

VPN or Virtual Private Network allows a user to access network resources (including private and public folders) and software while off campus. The VPN system sends all traffic from your remote computer to the college’s network through an encrypted channel

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Tech Tip: Set Alternate Contact Information

Summer is a busy time, and sometimes we miss that notification from ITS that our password is expiring until it’s too late. As a precaution against this, be sure to set up alternative contact information so that you will be

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Spring Cleaning Your Devices for Faculty/Staff

The close of the semester is a great time to spring clean your devices.   You should always back up your files, but sometimes that falls to the wayside in the busyness at the end of the semester. Now is a

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Posted in Home Page Tagged with: , , , , ,

Spring Cleaning Your Devices for Students

The close of the semester is a great time to spring clean your devices. You should always back up your files, but sometimes that falls to the wayside in the busyness at the end of the semester. Now is a

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Tech Tip: How to Schedule a Meeting in Zoom

Meetings can be scheduled via Zoom through two different ways.   The traditional way has been to click the My Meetings tab and select Schedule a New Meeting.    Now, you can also click the Host a Meeting menu on the

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Posted in Home Page Tagged with: , , , ,

What’s an ITS Ticket?

If you have contacted ITS for assistance with an issue, you may see an email that looks something like this: The upper box will contain details on what the ITS team has done to fix your problem. The lower box

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Posted in Home Page Tagged with: , , ,

Tech Tip: Outlook Not Working?

If you have just changed your network password, you may find that Outlook no longer works. To fix this, you will have to enter and save the new password in Outlook when you’re prompted. You will need to do this

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Posted in Home Page, Office 2016 Tagged with: , , , , , , ,

Cisco AMP for Endpoints and Mojave

There’s a new version of Cisco AMP for Endpoints (our antivirus software). If you’ve updated your Mac to Mojave, when AMP for Endpoints upgrades to version 1.9.0, your Mac may require a system setting change for AMP to continue functioning.

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Posted in Computer Tips, Digital Citizenship, Home Page Tagged with: , , , , , , , ,

Tech Tip: How to Use the Ticket System

Enter a Ticket  You can enter your own tickets for support from the ITS Help Desk. Just navigate to https://helpdesk.etown.edu/helpdesk/WebObjects/Helpdesk.woa or click the button on the ITS webpage (https://www.etown.edu/offices/its/). After you sign in using your E-town username (without the @etown.edu)

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Posted in Home Page Tagged with: , , , ,

Tech Tip: Microsoft Office and Mojave

Mac users who wish to update their computer to Mojave must be sure that all Microsoft Office software is updated. Some older versions of the software will not work on Mojave. More information can be found here.   To avoid issues

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Posted in Home Page Tagged with: , , , , , , , , ,

Tech Tip: Introducing the Myer Gaming Room!

If you live in Myer, you’ve probably noticed that ITS has been hard at work doing something involving a wall of TVs. Now, that project is finally complete – and it’s a gaming room! There are four Xboxes for students

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