A recent upgrade to the Ticket System has slightly changed the appearance and process for creating and updating tickets. The primary change is to the updating process, but the display is slightly different for each aspect. Update a Ticket If…
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Changes to the Ticket System
Posted in Computer Tips, Home Page, Training, Windows 10 Tagged with: computer, knowledgebase, ticket system, training
Ransomware Infections on the Rise – COVID-19
We recently received the following information via an announcement from our anti-virus software provider Cisco AMP for Endpoints: The Cisco AMP for Endpoints research team has observed increasing incidences of malicious activity culminating in ransomware. These incidents often begin with…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: cybersecurity, faculty, phish, security, staff, students, technology
Fake Charity Websites – COVID-19
KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website. Fake charity websites: There has been…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: cybersecurity, faculty, phish, security, staff, students, technology
Phishing Scams – Fake Safety Information – COVID-19
KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website. Phishing scams – Fake safety information:…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: cybersecurity, faculty, phish, security, staff, students, technology
Phishing Scams – Fake Internal Communications – COVID-19
KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website. Phishing scams – Fake internal communications:…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: cybersecurity, faculty, phish, security, staff, students, technology
Cybersecurity – COVID-19
KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and the next several in this series, are taken directly from their website. Watch out for scams! After global…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: cybersecurity, faculty, phish, security, staff, students, technology
Tech Tip: Multi-Factor Authentication Troubleshooting
Some users may be experiencing issues with the rollout of multi-factor authentication (MFA), especially when connecting to VPN or using mail apps other than Outlook. Here’s some common issues and how to fix them. First, to check your MFA settings, go…
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Posted in Home Page Tagged with: faculty, multi-factor authentication, security, staff, students, tech tip, technology
Tech Tip: New Digital Signage Form
ITS’ digital signs are one of the best ways to promote your event to the campus community. Now, ITS has a new streamlined process for the submission of digital signage requests. Instead of emailing the Help Desk, you should now fill…
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Tech Tip: VPN Authentication Method
VPN now requires multi-factor authentication (MFA) to sign in. Users should note that the code will only be sent via their primary authentication method, and not any secondary methods that have also been set up. Therefore, it is important that you…
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Posted in Home Page Tagged with: faculty, multi-factor authentication, staff, students, tech tip, technology, VPN
What’s Multi-Factor Authentication?
In an effort to stay one step ahead of the cybercriminals, Information & Technology Services is working to provide multi-factor authentication (MFA) to protect you. Usernames and passwords are increasingly becoming a target for theft and often, the target (you) isn’t even…
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Posted in Digital Citizenship, Home Page Tagged with: faculty, multi-factor authentication, security, staff, students, technology
VPN Users Must Enroll in MFA
A security upgrade conducted on January 28th requires users to enable multi-factor authentication (MFA) to use VPN services. As part of this, signing into VPN now uses email credentials, rather than a special VPN password. If you are already enrolled in MFA, you do not need…
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Posted in Home Page Tagged with: faculty, multi-factor authentication, security, staff, students, technology, VPN
Tech Tip: iOS 13 and E-town’s Wifi
New devices running iOS 13 or later require a connection to EC_Guest_Wifi (not EC_Setup_Wifi) when the device is being setup because of a configuration change in iOS 13. If possible, setup your device at home, then connect to E-town’s wifi when…
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Happy Holidays from Phishing Scams
Phishing is word that strikes fear in the heart of anyone concerned with cybersecurity (which should be everyone). These scams increase in frequency over the holiday season, since people are busier and less likely to carefully inspect a message to…
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Posted in Digital Citizenship, Home Page Tagged with: faculty, phish, security, staff, students, technology
VPN Connection Changes
VPN, or Virtual Private Network, allows the user to access network resources (including private and public folders) and software while off campus. The VPN system sends all traffic from your remote computer to the college’s network through an encrypted channel…
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Microsoft Office on Shared Computers
At the start of this semester, ITS announced that users were now required to sign into Microsoft Office on computers in classrooms, labs and other shared environments. Some users are reporting that when attempting to sign into Office on a shared device, they see an…
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Posted in Home Page Tagged with: classrooms, computer labs, faculty, MSOffice, Office 2016, Office 365, shared computers, staff, students, technology