A recent upgrade to the Ticket System has slightly changed the appearance and process for creating and updating tickets. The primary change is to the updating process, but the display is slightly different for each aspect. Update a Ticket If…
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Changes to the Ticket System
Posted in Computer Tips, Home Page, Training, Windows 10 Tagged with: computer, knowledgebase, ticket system, training
Ransomware Infections on the Rise – COVID-19
We recently received the following information via an announcement from our anti-virus software provider Cisco AMP for Endpoints: The Cisco AMP for Endpoints research team has observed increasing incidences of malicious activity culminating in ransomware. These incidents often begin with…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: cybersecurity, faculty, phish, security, staff, students, technology
Fake Charity Websites – COVID-19
KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website. Fake charity websites: There has been…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: cybersecurity, faculty, phish, security, staff, students, technology
Phishing Scams – Fake Safety Information – COVID-19
KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website. Phishing scams – Fake safety information:…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: cybersecurity, faculty, phish, security, staff, students, technology
Phishing Scams – Fake Internal Communications – COVID-19
KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website. Phishing scams – Fake internal communications:…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: cybersecurity, faculty, phish, security, staff, students, technology
Cybersecurity – COVID-19
KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and the next several in this series, are taken directly from their website. Watch out for scams! After global…
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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: cybersecurity, faculty, phish, security, staff, students, technology
Sign-In Required to Activate Adobe Software
Beginning August 1st, 2019, all E-town users (faculty, staff, and students) will be required to sign in to activate Adobe applications (Acrobat and Creative Cloud) before using the software. This change is due to Adobe’s implementation of a new licensing…
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Cisco AMP for Endpoints and Mojave
There’s a new version of Cisco AMP for Endpoints (our antivirus software). If you’ve updated your Mac to Mojave, when AMP for Endpoints upgrades to version 1.9.0, your Mac may require a system setting change for AMP to continue functioning.…
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Posted in Computer Tips, Digital Citizenship, Home Page Tagged with: cisco amp for endpoints, faculty, Mac, macOS, mojave, security, staff, students, technology
Tech Tip: Stop Programs Running at Startup
One reason that your computer may be running slowly may be too many programs set to run at startup. Here’s how to disable those programs to clean and speed up your computer. On Windows, right-click the windows icon and select…
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Should You Reboot Your Router?
The FBI recently suggested that internet users reboot their routers. This, they said, was because “foreign cyber actors have compromised hundreds of thousands of home and office routers and other networked devices worldwide.” This is a pretty scary thought. Indeed,…
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Posted in Computer Tips, Digital Citizenship, Home Page Tagged with: faculty, security, staff, students, technology, Wireless
Faculty/Staff: Goodbye Symantec, Hello Cisco AMP!
ITS would like to announce that we’re moving from our current anti-virus software (Symantec Endpoint Protection) and replacing it with a next-generation anti-virus software that prevents, detects, and responds to advanced threats. We are pleased to introduce Cisco AMP for Endpoints, our new security…
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Posted in Computer Tips, Home Page
Students: Goodbye Symantec, Hello Cisco AMP!
It’s time say farewell to everyone’s least favorite required E-town software: Symantec Endpoint Protection. That’s right, it’s finally time to get rid of Symantec and replace it with a next-generation anti-virus software that prevents, detects, and responds to advanced threats.…
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Posted in Computer Tips, Home Page
Tech Tip: Take a Screenshot on Any Device
Android: Hold the power and volume buttons down for a second or two. When the screen flashes white, the screenshot has been saved to your photo gallery. iOS: Press the Sleep/Wake button (the button on the top or right side…
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Posted in Computer Tips, Home Page Tagged with: computer, faculty, staff, students, tech tip, technology
Computer Tips and Tricks, Part III
In the third and final part of this series, we’ll address a few tricks for internet browsing and file management to increase efficiency. You’ll learn how to cycle through your browser tabs, quickly open a link in a new tab,…
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Posted in Computer Tips, Home Page, Web Tips Tagged with: computer, faculty, staff, students, technology, web
Computer Tips and Tricks, Part II
In the second part of this series, we’ll address typing tips and a few keyboard tricks to increase efficiency in common applications. Learn how to paste the plain text of what was copied with [Ctrl] + [Shift] + [V], minimize…
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Posted in Computer Tips, Home Page Tagged with: computer, faculty, keyboard shortcuts, staff, students, technology