Blog Archives

RDP, VPN, MFA… WTH?

Recently overheard at the ITS Help Desk: To use that program from off campus, you can RDP into the terminal server, but in order to RDP you have to connect through VPN, and that requires that you have MFA set

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Posted in Computer Tips, Digital Citizenship, Home Page, New Student Tips, Teaching and Learning, Training, Windows 10 Tagged with: , , , ,

An Update to Edge is Coming

If you’re a PC user, you’ve probably seen information about the new version of Microsoft’s browser, Edge (https://blogs.windows.com/windowsexperience/2020/01/15/new-year-new-browser-the-new-microsoft-edge-is-out-of-preview-and-now-available-for-download/). The new browser is based on the Chromium open-source project that Chrome uses. Over the next several weeks, college-owned computers will be

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Posted in Computer Tips, Home Page, Web Tips, Windows 10 Tagged with: , , ,

Changes to the Ticket System

A recent upgrade to the Ticket System has slightly changed the appearance and process for creating and updating tickets. The primary change is to the updating process, but the display is slightly different for each aspect. Update a Ticket If

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Posted in Computer Tips, Home Page, Training, Windows 10 Tagged with: , , ,

Ransomware Infections on the Rise – COVID-19

We recently received the following information via an announcement from our anti-virus software provider Cisco AMP for Endpoints: The Cisco AMP for Endpoints research team has observed increasing incidences of malicious activity culminating in ransomware. These incidents often begin with

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Fake Charity Websites – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website. Fake charity websites: There has been

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Phishing Scams – Fake Safety Information – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website. Phishing scams – Fake safety information:

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Phishing Scams – Fake Internal Communications – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website. Phishing scams – Fake internal communications:

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Cybersecurity – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and the next several in this series, are taken directly from their website. Watch out for scams! After global

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Sign-In Required to Activate Adobe Software

Beginning August 1st, 2019, all E-town users (faculty, staff, and students) will be required to sign in to activate Adobe applications (Acrobat and Creative Cloud) before using the software. This change is due to Adobe’s implementation of a new licensing

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Posted in Computer Tips, Home Page Tagged with: , , , ,

Cisco AMP for Endpoints and Mojave

There’s a new version of Cisco AMP for Endpoints (our antivirus software). If you’ve updated your Mac to Mojave, when AMP for Endpoints upgrades to version 1.9.0, your Mac may require a system setting change for AMP to continue functioning.

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Posted in Computer Tips, Digital Citizenship, Home Page Tagged with: , , , , , , , ,

Tech Tip: Stop Programs Running at Startup

One reason that your computer may be running slowly may be too many programs set to run at startup. Here’s how to disable those programs to clean and speed up your computer.  On Windows, right-click the windows icon and select

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Posted in Computer Tips, Home Page Tagged with: , , , ,

Should You Reboot Your Router?

The FBI recently suggested that internet users reboot their routers. This, they said, was because “foreign cyber actors have compromised hundreds of thousands of home and office routers and other networked devices worldwide.” This is a pretty scary thought. Indeed,

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Posted in Computer Tips, Digital Citizenship, Home Page Tagged with: , , , , ,

Faculty/Staff: Goodbye Symantec, Hello Cisco AMP!

ITS would like to announce that we’re moving from our current anti-virus software (Symantec Endpoint Protection) and replacing it with a next-generation anti-virus software that prevents, detects, and responds to advanced threats. We are pleased to introduce Cisco AMP for Endpoints, our new security

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Posted in Computer Tips, Home Page

Students: Goodbye Symantec, Hello Cisco AMP!

It’s time say farewell to everyone’s least favorite required E-town software: Symantec Endpoint Protection. That’s right, it’s finally time to get rid of Symantec and replace it with a next-generation anti-virus software that prevents, detects, and responds to advanced threats.

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Posted in Computer Tips, Home Page

Tech Tip: Take a Screenshot on Any Device

Android: Hold the power and volume buttons down for a second or two. When the screen flashes white, the screenshot has been saved to your photo gallery. iOS: Press the Sleep/Wake button (the button on the top or right side

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Posted in Computer Tips, Home Page Tagged with: , , , , ,

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