Faculty/Staff: Goodbye Symantec, Hello Cisco AMP!

ITS would like to announce that we’re moving from our current anti-virus software (Symantec Endpoint Protection) and replacing it with a next-generation anti-virus software that prevents, detects, and responds to advanced threats. We are pleased to introduce Cisco AMP for Endpoints, our new security solution!

Faculty and Staff computers operating on Windows will have the AMP for Endpoints software installed and Symantec uninstalled during the weekly maintenance windows. Mac devices will be updated during a scheduled deployment, and users will be notified of the changes before they occur. ITS expects to make these changes before the end of the semester, so it is critically important that you allow your computer to receive the updates.

Contact ITS at helpdesk@etown.edu if you have any questions or concerns about the software or the process. Thanks for your continued assistance in maintaining the health of the E-town network!

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Students: Goodbye Symantec, Hello Cisco AMP!

It’s time say farewell to everyone’s least favorite required E-town software: Symantec Endpoint Protection. That’s right, it’s finally time to get rid of Symantec and replace it with a next-generation anti-virus software that prevents, detects, and responds to advanced threats. ITS is pleased to introduce Cisco AMP for Endpoints, our new security solution!

Students will be required to remove Symantec and install Cisco AMP for the Fall 2018 semester. This change may be made anytime between now and your return to campus this fall. Click here to access a Jayweb page with the link to download Cisco AMP. Don’t forget to remove Symantec (click here for instructions)!

Starting on May 10th, your Symantec installation will no longer function. To ensure the safety of your computer, and confirm that you have anti-virus protection over the summer, make sure you install Cisco AMP immediately. Cisco AMP will be required to connect to the E-town network this fall.

Contact ITS at helpdesk@etown.edu if you have any questions or concerns about the software or the process. Thanks for your continued assistance in maintaining the health of the E-town network!

 

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Tech Tip: Save Space on Your Phone by Deleting Old Messages

Phones are always running out of space, and sometimes it’s hard to tell exactly what is hogging up all your storage. One easy way to make sure that you don’t have unnecessary content clogging your phone is to set it to automatically delete text messages after a specified period of time.

On iPhone, this can be accomplished by going to Settings > Messages and then scrolling down to the Message History subsection. Tap Keep Messages and select how long you want to keep your messages for: 30 days, a year, or forever. Selecting 30 days will most effectively clear your iPhone’s storage space. Be sure to save any important attachments before doing this.

For Android, the process is incredibly simple. Go to Settings > SMS, and check the box labeled Delete old messages. Android will automatically delete the oldest texts when space is needed. There isn’t an option to customize it any further when using Android’s basic SMS app, so your options are to either trust the phone to do its thing or download another app that allows you to have more control.

 

Adapted from https://www.ricksdailytips.com/delete-old-imessages-every-30-days/ and http://www.intellectdigest.in/automatically-delete-old-text-messages-android-phone-iphone-10901/

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What Happens When You Graduate?

When you graduate a lot in your life changes. Everything can be very overwhelming. What happens to your network folders? What happens to your email? How do you forward emails? What do you do with Symantec and Bradford now that you’re graduating?

E-town Online Accounts

Your E-town accounts are accessible for one-year post-graduation. This includes email accounts, network folders, websites, JayWeb, Digication e-Portfolios, and any other E-town managed service that you log in to with your network account. You can access your files saved on OneDrive or Office 365 for a short period of time after graduation.

Downloaded Software (like Microsoft Office)

Any software downloaded free from the college or additional access provided through the college will also be available for a short period of time after graduation. This software, such as Office programs, will need to be removed from your computer as soon as possible after graduation. After your Office access has been discontinued, you will no longer be able to use the programs. You can purchase access to Office through the Microsoft Store.  If you are headed to graduate school, check with your school to see if they offer free Office access.

Emails

You will have access to your E-town email for one year after you graduate. Consider setting up an automatic email response to let users know you have graduated and provide them with your updated contact information.

Symantec and Bradford

You can finally get rid of Symantec and Bradford! They will no longer update once you are off campus, so there is no point in keeping them around. Visit the Knowledgebase articles for uninstalling Symantec and Bradford for instructions. Be sure to download another valid antivirus software after you delete these. Double check the legitimacy of anything you download off the internet. Avast Online Security is a good option.

More information

When you graduate, you will receive an email from ITS about graduation policies regarding your account. You will also receive an email one year later informing you that your account will soon become inactive.

Before your account becomes inactive, it’s crucial that you save anything from your network folders and email account to a location not related to E-town, in case it’s needed for graduate school or an employer.

For more information about what happens to your account when you graduate, visit E-town’s FAQ page. If you have any questions or concerns about your account, please contact the Help Desk in Nicarry 125, helpdesk@etown.edu, or x3333.

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Transfer Browser Bookmarks

It wasn’t too many years ago that most internet users could only access bookmarks on the one computer, where the bookmark was saved. If you wanted that bookmark you saved at school when you got to your own computer, you emailed the links or prayed you could find them in a Google search again later. But now, you don’t need to worry about any of this anymore. You can easily access bookmarks and even transfer bookmarks from one browser to another.

The exact steps for transferring bookmarks vary from browser to browser. This article will explain Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.

 

Export Bookmarks

To export bookmarks from one computer to another, you first need to have a flash drive or other method of removable data storage connected to your computer. You can also save the bookmarks to a cloud storage, network storage, or even email them to yourself.

On Chrome, click the Customize and Control icon (in the top right corner, below the “x” for closing the window). Click Bookmarks, then Bookmark manager. Select the icon with three dots on the far-right side of the blue toolbar and click Export bookmarks. Follow the usual process for saving your file to your chosen storage site. Note: if you are moving from using Chrome on one machine to using Chrome on another machine, you do not need to complete this process. Simply log into your browser and your bookmarks will be synced.

For Firefox, click the Library icon (the four vertical lines just below the icon for minimizing the window). Click Bookmarks, then Show All Bookmarks. Select Import and Backup, then Export Bookmarks to HTML. Follow the usual process for saving your file to your chosen storage site.

If you’re using Safari, click the File menu on the toolbar and select Export Bookmarks… Follow the usual process for saving your file to your chosen storage site.

Exporting bookmarks (called favorites) in Edge can be done by clicking on the Settings icon (the three dots in the top right corner of the browser window) and scroll down to the Favorite Settings panel. Click Export to file. Follow the usual process for saving your file to your chosen storage site.

 

Import Bookmarks

First, make sure you have access to where you transferred your bookmarks. Download the file if you’re using cloud storage or email. For outside storage methods like flash drives, make sure they’re plugged into your computer.

To import bookmarks into Chrome, insert your flash drive and click the Customize and Control icon (in the top right corner, below the “x” for closing the window) in the browser window. Select Bookmarks, then Import bookmarks and settings. Click the down arrow on the second line and choose Bookmarks HTML File. Using the Choose File button, navigate to and select your bookmarks file. Click Open and follow the prompts.

When importing bookmarks into Firefox, click the Library icon (the four vertical lines just below the icon for minimizing the window) in your browser window. Go to Bookmarks, then Show All Bookmarks. Select Import and Backup, then click Import Bookmarks from HTML. Navigate to and select your bookmarks file. Click Open and follow the prompts.

In Safari, click the File menu on the toolbar and select Import Bookmarks… Navigate to and select your bookmarks file and click Import.

Importing favorites in Edge can be accomplished by clicking the Settings and more icon (the three dots in the top right corner), then go to Settings. Click Import from another browser, then Import from file. Navigate to and select your bookmarks file. Click Open and follow the prompts.

 

Adapted from https://www.ricksdailytips.com/copy-bookmarks-to-new-computer/, https://kb.iu.edu/d/akqh, and http://www.thewindowsclub.com/import-export-edge-favorites-html

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5 Things You Should Never Post on Social Media

Even in these internet security-savvy times, it can still be all too easy to post something on your social media that has unintended consequences. The internet is a very public place, and anything you post can be accessed by anyone, regardless of your privacy settings. With that in mind, here are five things that you should never post on social media.

Your home or work address. While this may seem like common sense, many social media platforms have incorporated ways to indicate your geographical position. These include things like Facebook’s check-ins, Instagram’s geotags, and Snapchat’s snap map. While this can be a fun way to find people who are attending the same big event as you, it’s not something that you should use for day-to-day posts.

Certain photos: children, compromising photos, and private photos. While it’s perfectly fine to post a few pictures of your kids, your siblings, or your friend’s kids now and again, you should avoid posting anything that indicates where they spend the majority of their time. If the kids aren’t yours, be sure to check with their parent to make sure that it’s okay to post a photo of them. Secondly, it’s wise to avoid posting photos that involve an illegal activity, like underage drinking or drug use. Even if your followers don’t care, a future employer checking out your social media might! Lastly, most people assume that sending “private photos” via Snapchat or Messenger is a safe method to make sure they’re only seen by you and the intended recipient. However, the amount of celebrity photo leaks should make clear that no photo sent using modern means is ever truly private.

Vacation plans. Just like your home or work address, vacation details aren’t really things you want out on the internet. The reason is slightly different though; malicious people may not care where you are, but they’ll care where you aren’t. If you make it clear on your social media that you’re on vacation and won’t return for a week, that leaves your home vulnerable to robbers.

Hints about your password. Granted, it might be unlikely that someone would post something like “My password has three letters, begins with an ‘I,’ and rhymes with ‘TS.'” This is as much a caution for safe passwords as it is about what you’re posting on your social media. Don’t have your password be a combination of your kids’ names, the name of your dog, or your anniversary date!

Financial information. Yes, there are actually some people who post photos of their credit and debit cards. There’s even an entire Twitter account dedicated to these people, @NeedADebitCard. But aside from blatant security missteps like this, you should also avoid posting any information that might indicate what bank you use, or what sort of income range you have.

 

Adapted from https://www.popsugar.com/tech/What-Post-Facebook-35867815

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Tech Tip: Take a Screenshot on Any Device

Android: Hold the power and volume buttons down for a second or two. When the screen flashes white, the screenshot has been saved to your photo gallery.

iOS: Press the Sleep/Wake button (the button on the top or right side of your device, depending on the model) and then press the Home button. The screen will “flash,” and the screenshot will be saved to your Camera Roll and the Screenshots folder. On iPhone X (which does not have a home button), you’ll need to press the Sleep/Wake and the volume up buttons simultaneously.

Windows: For desktops, pressing PrtScn + the Windows key will take a screenshot and save it to your Screenshots folder, in My Pictures. On laptops, press PrtScn + Alt + Windows to perform the same function. To capture a specific part of your screen, use Windows + Shift + 5, which will allow you to draw a box over what you would like to screenshot. A successful screenshot will be indicated by a screen “flash.”

MacOS: To take a screenshot of the entire screen, press Cmd + Shift + 3. To capture a specific part of your screen, use Cmd + Shift + 4, which will allow you to draw a box over what you would like to screenshot. These screenshots will be saved to the desktop.

Chromebook: Hitting Ctrl + the Windows Switcher key will take a screenshot of the entire screen. For a precise shot, use Ctrl + Shift + Windows Switcher. These screenshots will be saved in the downloads folder. However, they will not go into your Google Drive unless you copy them there.

 

Adapted from https://www.pcmag.com/article2/0,2817,2475902,00.asp.

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Stop Blue Light at Bedtime

Many people are aware that the blue light from screens can negatively affect sleep. Fortunately, most devices allow for a blue light filter, which minimizes this light close to bedtime to promote better sleep.

iOS

iOS has a feature called Night Shift, which allows you to set a specific range of time during which blue light from the device is minimized. This can be found in Settings > Display & Brightness > Night Shift. There, you can set a schedule, manually enable until the next day, and adjust the temperature to find the best screen warmth for you. This works on iOS 9.3 or higher.

Android

Android does not come with a specific program for reducing blue light, but there are a couple of third-party apps that will do the job. Search for Blue Light Filter, sFilter, or Twilight on the Google Play Store. All three apps allow you to schedule when to enable the blue light filter and adjust the warmth, so it’s a matter of personal preference.

Windows

PCs that have Windows 10 installed include a feature called Night Light. This can be reached by going to Start button > Settings > System. Toggle on the switch for Night Light, then click Night light settings. Within this setting, you can turn on Night Light immediately or set a scheduled range of time during which to enable Night Light. You can also use the slider to adjust the warmth.

MacOS

On MacOS Sierra 10.12.4 and later systems, go to the Apple menu > System Preferences > Displays. Select the Night Shift tab. You can schedule when you want Night Shift to be enacted or enable it at that moment. You can also use the slider to select your desired screen temperature. Night Shift can also be turned on and off from the Notifications Center.

 

Adapted from https://www.pcmag.com/news/354971/how-to-stop-gadget-blue-light-from-disturbing-your-sleep and https://support.apple.com/en-us/HT207513.

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Tech Tip: Stop Beeping Notifications on Facebook

Have you ever been studying in the silence of the library when suddenly your computer begins dinging as people like the new selfie that you just posted? Even if you’re not in a place where silence is essential, these notifications can still be pretty annoying. 

Fortunately, there’s an easy fix. On the upper right-hand corner of the Facebook page, click the down arrow. Then navigate to Settings > Notifications > On Facebook. Under Sounds, switch “Play a sound when each new notification is received” and “Play a sound when a message is received” off. 

 

Adapted from https://www.ricksdailytips.com/disable-beeping-facebook-notifications/. 

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The Future of IT Matters

Last newsletter, we looked back over thirty issues of IT Matters. Now, we’re looking forward into IT Matters’ future. Complete this very brief survey from ITS to be entered for a chance to win either a $10 gift card to the school store or a pound of candy from Spence Candies.

Want to know how you can participate? Just click this link and fill out this four-question survey! Move quickly, the survey closes on April 22nd.

UPDATE 4/22: This survey is now closed. Thank you all for your responses!

 

 

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Spring Cleaning: Be Green, Not Blue!

If you’re in the process of spring cleaning, you might have found some old devices that you don’t need anymore. Donating these is a great way to help the environment and declutter your home, but it’s essential that the device is properly wiped of all personal information before it leaves your ownership. Before deleting anything, be sure to back up all important information. Being green shouldn’t make you blue!

Dragging files to the trash does not really delete them. They still exist on your computer’s hard drive. Even emptying your trash may not permanently delete the files. They may still be accessible to a skilled hacker.

One solution to this is whole disk encryption. Most computers come with this feature built in, and it just needs to be activated. This can be done on Mac OS, Windows 8 and 10, and Windows 7. If your computer does not have this feature built-in, visit Slant for suggestions.

As a last resort, you can physically damage your hard drive to erase information. Watch this video for instructions.

If you’re donating a phone, remove the SIM card and SD card (if you have one). Disable any Find My Device settings. Then make sure to restore it to factory settings. This will erase your personal data and leave the phone as it was the day that you bought it.

According to the EPA, recycling one million laptops saves the energy equivalent to the electricity used by more than 3,500 US homes in a year, and for every million cell phones we recycle, 35 thousand pounds of copper, 772 pounds of silver, 75 pounds of gold and 33 pounds of palladium can be recovered.

Visit the EPA’s website for suggested places to donate your old electronics.

 

Adapted from https://er.educause.edu/blogs/2017/9/april-2018-spring-cleaning-be-green-not-blue.

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Tech Tip: Battery Myths – Dropping Your Battery to 0%

This round of Battery Myths debunks the idea that you should always let your battery drop to 0%. While this may have worked well for older batteries, it shortens the lifespan of modern Lithium-ion batteries. Plus, letting your phone shut down doesn’t necessarily mean that the battery has been fully drained. It may just not have enough energy to power everything needed.

The far better method to follow is to plug your phone in somewhere in between 30% and 40% charge. This will make your charging speed faster and will also preserve your battery’s life. For maximum battery health, keep your phone between 30% and 80% charged whenever possible.

Adapted from https://www.pcmag.com/news/357987/charging-your-phone-overnight-battery-myths-debunked.

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Tech Tip: Canvas Section-Specific Announcements

Canvas recently introduced the ability to send announcements to specific sections, rather than the entire class. While you’re creating an announcement, Canvas now has options to select where to post it to: All my sections, Section 1, Section 2, etc. You can select one section or several.  

More information can be found here. 

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How To Save Your Phone Battery

It’s extremely annoying and even dangerous to have your phone die on you. But these days, it seems like battery life is just getting shorter and shorter. With this in mind, here are a few tricks to help preserve battery power for both iPhones and Androids.

 

Locate the programs that are draining the most power.

On iPhone, navigate to Settings > Battery, where you’ll find a breakdown of the percentage of battery power used by individual apps over the past twenty-four hours and seven days. For Android, you can go to Settings > Battery to view not just apps but also base components like Android OS and screen brightness. Do you see any trends in apps taking a significant amount of power, even if they aren’t used often? It may be time to look into an alternative option.

 

Turn off apps running in the background.

Sometimes apps that don’t seem to be in use are still running and draining battery power. On iPhone, a big culprit is the background app refresh feature. You can disable this on an app-by-app basis by going to Settings > General > Background App Refresh. Android doesn’t really have a version of this feature, but you can view what apps are running in the background by going to Settings > Apps. You can stop any unnecessary apps from this page.

 

Dim your display’s brightness. 

Even simple things like screen brightness can be a huge battery hog. The best option is to turn it down to the lowest brightness that you’re comfortable with. On iPhone, you can change screen brightness just by swiping up, but for more control go to Settings > Display & Brightness. On Android, brightness can be modified by swiping down, and more settings can be accessed through Settings > Display.

 

Turn off unnecessary features.

Location sharing, Bluetooth, Wi-Fi, AirDrop, and other like features contribute to battery drainage. If you’re not using them, it’s recommended that they be turned off. For iPhone, these features can mostly be turned off by just swiping up. To disable location sharing, navigate to Settings > Privacy > Location Services and turn off location services for individual apps as you see fit. Android users can turn off similar features by swiping down.

 

Turn on power saving mode.

Okay, it’s a little obvious, but it really does help. You can find this setting on iPhone by going to Settings > Battery and toggling on Low Power Mode. Androids also have a power saving mode that can be accessed by swiping down or by going to Settings > Battery depending on your type of phone. Note: power saving mode stops notifications, so make sure you keep a close eye on your phone.

 

Adapted from https://www.techspot.com/article/1479-iphone-battery-life-tips/ and https://www.pcmag.com/article2/0,2817,2367542,00.asp

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Tech Tip: Skype for Business is Out, Microsoft Teams is In!

In late 2017, Microsoft announced that the capabilities of Skype for Business would be gradually transferred to Microsoft Teams.

This process will happen slowly, so there is no need to panic! However, it’s wise to be made aware of the approximate timeline to ensure that Teams is fully integrated before Skype for Business becomes outdated. Skype for Business will continue functioning and being updated as normal until approximately the end of 2018, with dates subject to change.

For more information, visit Microsoft’s Journey from Skype for Business to Microsoft Teams FAQ.

The standard version of Skype that most machines run will experience no change and will continue functioning into the future. However, ITS suggests using Zoom for all web conferencing. Zoom carries the same functions as Skype but is more stable and feature-rich.

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