Etown’s Status Page

Cant log into you email? Can’t submit your assignment on Canvas? Can’t connect to your Zoom meeting? Now with Etown’s new status page you can check if you are the only one having the issue.

Our new status page displays the college systems like wireless, printing, phones, Office365, Canvas, and Zoom. The display also shows any current and past issues with each system. Our status page also lets you subscribe to emails, letting you know when something is down!

Just visit status.etown.edu and you’ll be able to see what is and isn’t working on campus!

If you have any issues with being able to access any of the systems, please reach out to the Help Desk at helpdesk@etown.edu or call 717-361-3333.

 

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Posted in Computer Tips, Digital Citizenship, Home Page, Web Tips Tagged with: , , , , , , ,

Quarantine Email Folder

You may have seen a new folder called “Quarantine” in your email. And there may have been a message in the folder, but now it’s gone… No, you’re not seeing things! The folder and any messages in it are part of a new process to manage the phishing messages that impact the college email. This change is connected to the KnowBe4 Phish Alert Button (PAB) that we’re using to report phishing attempts.

Until now, the management of messages reported through the PAB has been mostly manual, but a new product from KnowBe4 allows us to automate some of the steps. The new process works like this: a phishing message is reported with the PAB and generates an ITS notification. If the reported email appears to be a phishing message, there is an automated process to move it from the inbox of any Etown recipient to the new quarantine folder. Once the message has been quarantined, ITS takes a more thorough look at it and confirms that it is a phishing attempt. Once confirmed as phishing, the message is permanently deleted from all Etown mailboxes. If the review of the message shows that it is safe, it is moved back to the original inboxes.

Most of the time the quarantine folder will be empty, but because the process isn’t instantaneous you may occasionally see a message there. If there is a message in the folder, it is being investigated. Please, don’t open any email messages in the quarantine folder. While it’s in that folder it can still be opened and cause harm. If the email message is legitimate, it will be delivered to your inbox; if it is a phishing attempt, it will be deleted from your mailbox.

Thanks for your help in keeping the Etown network safe!

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Windows 10 Tagged with: , , , , ,

RDP, VPN, MFA… WTH?

Recently overheard at the ITS Help Desk: To use that program from off campus, you can RDP into the terminal server, but in order to RDP you have to connect through VPN, and that requires that you have MFA set up… Wait, what?

With the increase of Etown’s remote learners and some updates to the network security, there’s a whole new set of acronyms in use across campus. Here’s some basic information about each of them and how they may impact you:

VPN

VPN stands for Virtual Private Network and is an encrypted connection from an Internet accessible device to a secure network. In our environment, we use a program called Cisco AnyConnect to connect to the Etown network from any computer that is connected to the Internet. Once you’re connected through the VPN while off campus, you can access almost all the files, folders, and programs that you can use when you’re on campus. So, you’ll be able to access your professor’s public folder, your class folder, and other shared materials when you connect through the VPN.

Every person with an etown.edu account has VPN access enabled. And, Cisco AnyConnect is available for installation on PCs and Macs through a link in Jayweb. For more information about how to install the Cisco AnyConnect software and details on how to connect to the VPN, check out the information in this set of knowledgebase articles.

MFA

Multi-Factor Authentication, or MFA, is a security measure that requires more than one method of authentication from different categories of credentials to verify a user’s identity. MFA is sometimes called Two-Factor Authentication, or 2FA, and is required by Google if you have a Gmail account, and probably in use by your bank and other accounts you access through the Internet.

In simple terms, to login, a user has to prove who they are by presenting something they know (their password) and something they have (a code on a cell phone). Without both pieces of information, any requested logon will be denied. So, if you have MFA enabled, even if someone acquires your password, they won’t be able to access your account since they won’t be able to provide the required second factor code.

Although MFA isn’t mandatory for all user accounts at Etown, it is required to use VPN. And, ITS is working toward full campus enrollment in MFA, so enrolling now will bring us closer to that goal. You can find more information about MFA at Etown and how to set it up in this section of the knowledgebase.

RDP

Remote Desktop Protocol (RDP) allows a user to remotely control another computer as though they were working on it directly. Using RDP, through the campus quarantine, many members of the Etown community connect into their office computers and perform their normal job duties from their home offices.

The Remote Desktop Connection software is installed as part of the standard operating system on all Windows computers; just type “remote desktop” in the search bar of Windows to access it. For Mac users, Microsoft has a free app for use on your MacOS devices through the App Store.

While a number of the computers on campus don’t allow an RDP connection for security reasons, students who need to use software that won’t install or run correctly on their personal computers can RDP to the ECSTUDENT-TS terminal server to use a wide variety of academic software. There are similar terminal servers available for faculty and staff use. The “Connect to Office Computer or Terminal Server” section of this knowledgebase article for PCs and this knowledgebase article for Macs provides detailed instructions and screenshots of the RDP process.

Not Sure What You Need to Use?

If you’re learning or working off campus, you’ll need to connect through VPN first, then you can use the RDP program to access the terminal server or computer. If you’re on campus, you’re already connected to the Etown network, so you can skip the VPN step and go straight to the RDP connection. In either case, make sure you’ve enabled MFA to add the extra security to your account!

Hopefully, this will help to shed some light on these newer terms. As always, please contact the ITS Help Desk with any questions or concerns you have. BTW, ITS stands for Information and Technology Services.

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Posted in Computer Tips, Digital Citizenship, Home Page, New Student Tips, Teaching and Learning, Training, Windows 10 Tagged with: , , , ,

Tech Tip: Secure Wi-Fi Problems after Upgrade to iOS 14?

Are you having trouble staying connected to EC_SECURE_WIFI since you upgraded your iPhone to iOS 14? Several users have reported issues with the connection dropping and difficulty reestablishing it after the upgrade.

The steps in this knowledgebase article will assist you in getting your connection to EC_SECURE_WIFI working again after the upgrade.

Please contact the Help Desk if you would like assistance.

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Posted in Home Page, Phone Tips Tagged with: , , , , ,

An Update to Edge is Coming

If you’re a PC user, you’ve probably seen information about the new version of Microsoft’s browser, Edge (https://blogs.windows.com/windowsexperience/2020/01/15/new-year-new-browser-the-new-microsoft-edge-is-out-of-preview-and-now-available-for-download/). The new browser is based on the Chromium open-source project that Chrome uses.

Over the next several weeks, college-owned computers will be updated to the new version of Edge. The update will take place during the weekly maintenance windows. You should expect to see the icons on your desktop and taskbar change from the blue “e” to the new Edge logo. After the update, you will see a series of setup pages allowing you to personalize the display. Any items saved in the older version (home tabs, favorites, history, passwords, etc.) will be available in the new version.

Please contact the Help Desk if you encounter any unexpected issues during the transition.

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Posted in Computer Tips, Home Page, Web Tips, Windows 10 Tagged with: , , ,

Changes to the Ticket System

A recent upgrade to the Ticket System has slightly changed the appearance and process for creating and updating tickets. The primary change is to the updating process, but the display is slightly different for each aspect.

Update a Ticket

If you have information to add to an existing ticket, you can add content but you have to click the plus sign to add the note before choosing Save at the bottom of the ticket.

 

 

Create a Ticket

You can still create a ticket for support from the ITS Help Desk by signing in at https://helpdesk.etown.edu/helpdesk/WebObjects/Helpdesk.woa or by clicking the “Submit a Help Desk Ticket” option on the ITS webpage (https://www.etown.edu/offices/its/). More details about how to create a ticket can be found on this post.

Check a Ticket

Once you’ve signed in to the Ticket System, you can click the “History” tab at the top of the webpage to view all of your open tickets and select the one you would like to view.

As always, you can contact the Help Desk directly at helpdesk@etown.edu or 717-361-3333 for creating, updating, and checking the status of your ticket.

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Posted in Computer Tips, Home Page, Training, Windows 10 Tagged with: , , ,

Ransomware Infections on the Rise – COVID-19

We recently received the following information via an announcement from our anti-virus software provider Cisco AMP for Endpoints:

The Cisco AMP for Endpoints research team has observed increasing incidences of malicious activity culminating in ransomware. These incidents often begin with phishing emails containing a malicious attachment, malicious link to a website, or drive-by downloads of exploitation against vulnerable software, all of which could lead to the execution of ransomware.

Let’s work together to reduce the possible attacks on the Etown network.

Remember to look for these things in email messages to help recognize scams:

  • External message banner – Messages pretending to be from an etown.edu email address but only spoofing the address will have a “CAUTION: External message…” banner at the top of the email message.
  • From address – Review the sender’s email address at the top of the message to confirm the real address that sent it.
  • Links to websites – Never click a website link in an email message unless you are certain it is safe and directing you to the correct website. Hover over the link in the message to see where the link will send you.
  • Attachments – Never open an attachment from a sender that you aren’t expecting. If you aren’t sure if it’s legitimate, contact the sender for confirmation.

If you think you’ve received a phishing attempt:

  • Use the Phish Alert Button in Outlook to report the message
  • If you don’t see the Phish Alert Button, forward the message to mailcop@etown.edu and delete it
  • Don’t open the message, click on any links, or respond in any manner

If you haven’t already done so, enroll in Multi-Factor Authentication which will help protect your account from being used by a hacker. Our best defense against phishing attempts, malware, ransomware and all the other attempts by hackers to gain access to the Etown network is you! Paying additional attention to your email today can save loss of data and untold hours of cleanup later.

As always, contact the ITS Help Desk (717-361-3333 or helpdesk@etown.edu) with any questions about your cybersecurity. Be well!

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Fake Charity Websites – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website.

Fake charity websites:

There has been a recent increase in the number of email accounts and websites that appear to be owned by organizations asking for charitable contrbutions for studies, doctors, and victims who have been affected by the coronavirus. Scammers often create fake charity email accounts and websites after global disasters or pandemics like the COVID-19 outbreak.

If you want to make a charitable donation, go to the charity website of your choice to submit your payment. Type the charityʼs web address in your browser instead of clicking on any links in emails or other messages.

If you’ve received an email and are concerned about the legitimacy, you can report the email to ITS. Use the Phish Alert Button in your email to report the message. Don’t see the Phish Alert Button? Forward the message to mailcop@etown.edu.

 

And, contact the ITS Help Desk (717-361-3333 or helpdesk@etown.edu) with any questions about your cybersecurity. Be well!

 

Information from KnowBe4: 248_-_Scam_Alert_Coronavirus_-_ENGB_210x700mm_V1 (1).pdf

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Phishing Scams – Fake Safety Information – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website.

Phishing scams – Fake safety information:

The last few weeks have shown an increase in phishing scams that appear to come from organizations such as the CDC (Centers for Disease Control) or the WHO (World Health Organization). The scammers have crafted emails that appear to come from these sources, but they actually contain malicious phishing links or dangerous attachments.There are also emails that claim to have a “new” or “updated” list of cases of Coronavirus in our area. These emails contain dangerous links.

Don’t forget to hover over the links in the email messages to confirm the web addresses. If you’re not certain, forward the message using the Phish Alert Button in your email. Don’t see the Phish Alert Button? Forward the message to mailcop@etown.edu. Remember the best solution for finding information from these sites is to type the URL for the source in your browser, don’t rely on links in messages.

And, contact the ITS Help Desk (717-361-3333 or helpdesk@etown.edu) with any questions about your cybersecurity. Be well!

 

Information from KnowBe4: 248_-_Scam_Alert_Coronavirus_-_ENGB_210x700mm_V1 (1).pdf.

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Phishing Scams – Fake Internal Communications – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website.

Phishing scams – Fake internal communications:

These messages pretending to be from Human Resources, the IT department, or even the College President are not new to the Etown community, but have become more prevalent as we find ourselves in a new routine.

The objective of these fake internal communications is to steal your username and password. In order to access the “document” or “survey” mentioned in the email, you have to provide your credentials on a fake site. Once you’ve done that, your Office 365 account has been compromised.

Don’t forget to hover over the links in the email messages to confirm who sent them. If you’re not certain, contact the sender of the message to confirm that it’s legitimate, or use the Phish Alert Button in your email to send it to ITS for confirmation. Don’t see the Phish Alert Button? Forward the message to mailcop@etown.edu.

And, contact the ITS Help Desk (717-361-3333 or helpdesk@etown.edu) with any questions about your cybersecurity. Be well!

 

Information from KnowBe4: 248_-_Scam_Alert_Coronavirus_-_ENGB_210x700mm_V1 (1).pdf.

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Cybersecurity – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and the next several in this series, are taken directly from their website.

Watch out for scams!
After global phenomena, natural disasters or pandemics like COVID-19 occur, there is often an increase of opportunistic criminal activity on the internet. The bad guys are preying on your fear and sending all sorts of scams related to the Coronavirus (COVID-19).

Remain cautious! Protect yourself from scams like this:
Never click on links or open attachments from an email that you werenʼt expecting.

If you receive a suspicious email that appears to come from an official organization such as the WHO or the South African Department of Health, report the email to ITS to double check. Use the Phish Alert Button in your email to report the message. Don’t see the Phish Alert Button? Forward the message to mailcop@etown.edu.

If you want to make a charitable donation, go to the charity website of your choice to submit your payment. Type the charityʼs web address in your browser instead of clicking on any links in emails or other messages.

Finally, donʼt trust anyone knocking on your door, dressed up as a health official wanting to perform COVID-19 tests – they are just out to rob you!

And, contact the ITS Help Desk (717-361-3333 or helpdesk@etown.edu) with any questions about your cybersecurity. Be well!

 

Information from KnowBe4: 248_-_Scam_Alert_Coronavirus_-_ENGB_210x700mm_V1 (1).pdf.

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Tech Tip: Multi-Factor Authentication Troubleshooting

Some users may be experiencing issues with the rollout of multi-factor authentication (MFA), especially when connecting to VPN or using mail apps other than Outlook. Here’s some common issues and how to fix them. 

First, to check your MFA settings, go to https://aka.ms/mfasetup and sign in with your E-town credentials. There, you can change your primary method of authentication, as well as setting any desired secondary ones. Make sure that you do not set up the office phone option, as MFA is not required when connected on the campus network. 

VPN users will only receive a notification sent to their primary choice. If that choice is the Authenticator app, you will not see a notification; you will need to open the app to see the code.  

If your email is set up using a native mail app (e.g., iOS’ Mail app, Android’s Mail app, Mac Mail), it may not automatically switch to MFA. To remedy this, remove the email account and re-add it. 

For additional information, including how to remove and re-add an email account, check out the ITS Knowledgebase. 

Any questions about MFA can be directed to the Help Desk at helpdesk@etown.edu or ex.3333. 

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Posted in Home Page Tagged with: , , , , , ,

Tech Tip: New Digital Signage Form

ITS’ digital signs are one of the best ways to promote your event to the campus community. Now, ITS has a new streamlined process for the submission of digital signage requests. Instead of emailing the Help Desk, you should now fill out the form on Jayweb. There is a page for students, one for faculty, and one for staff (note: you will need to be signed in to view the page). 

Signs must be requested on behalf of a department or student group. You are limited to one slide displaying at a time. Slides can only be displayed for one week. 

Make sure that your digital sign submission follows these rules, as ITS may deny your request if it does not comply. 

  • Format: 1920 x 1080 px (16:9 ratio). Images should be a .png file, and videos should be .mp4.  
  • Hierarchy: most important information at the top, details, dates, and times underneath.  
  • Background: use gradients or a solid color for readability. 
  • Font: use an easy to read font, not thin or cursive. Make sure that it shows up well against the background. 

Lastly, make sure to keep your sign simple: it should be readable in under 10 seconds. 

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Posted in Home Page Tagged with: , , , , ,

Tech Tip: VPN Authentication Method

VPN now requires multi-factor authentication (MFA) to sign in. Users should note that the code will only be sent via their primary authentication method, and not any secondary methods that have also been set up. Therefore, it is important that you make sure to have the device that the code will be sent to nearby when connecting to VPN. 

Any questions about this process can be directed to the Help Desk, at helpdesk@etown.edu or ex.3333. 

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Posted in Home Page Tagged with: , , , , , ,

What’s Multi-Factor Authentication?

In an effort to stay one step ahead of the cybercriminals, Information & Technology Services is working to provide multi-factor authentication (MFA) to protect you. Usernames and passwords are increasingly becoming a target for theft and often, the target (you) isn’t even aware of someone else accessing the account. MFA adds an additional layer of protection to your account by verifying your identity when an unknown connection is initiated. Until this verification is complete, no one can access your account, even if they know your password. 

You’ve probably already used multi-factor authentication when accessing your bank account, Gmail app, and even gaming sites. If you haven’t, here’s how it works: You enroll a device as a point of contact, when an attempt to log-in to your account from an unknown device is detected, you will receive a phone call, text message, or alert from the Microsoft Authenticator app. If the attempt is legitimate, you simply approve the request. If you weren’t trying to access your account, you decline the request and the log-in will be denied. These prompts will occur for each device attempting to connect from outside the College’s network, and each device (excluding VPN connections) can be enabled for 30 days. 

You can self-enroll in the system at any time by following the instructions in our knowledgebase. The articles provide additional information about each type of authentication and the steps to complete the process. 

If you have any questions, please feel free to reach out to the Help Desk at helpdesk@etown.edu or 717-361-3333. Thank you for your help in our testing and we appreciate your support in helping protect the College’s systems from cybercrime. 

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Posted in Digital Citizenship, Home Page Tagged with: , , , , ,

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