Change in VPN Connection Software

In addition to providing exceptional security and protection from viruses and malware, Etown’s new antivirus software, FortiClient, has a VPN connection option.

If you use a college-owned laptop with FortiClient installed, you can begin to use the VPN component immediately. Simply launch FortiClient on your computer and choose “Remote Access” from the left navigation panel.  From the VPN Name field select the “College Owned VPN-SSL” option for use of all resources including network drives or select the “Non College Owned VPN” if you just want to use Remote Desktop or securely browse the internet. Then, enter your Etown username and password and choose connect. You’ll be prompted to enter your Microsoft verification (MFA) code in the Answer field to confirm the connection.

Unlike Cisco AnyConnect, FortiClient VPN can connect while on the Etown network, so you can give it a try while you’re on campus.

And, if you want to connect to the Etown VPN from a non-college-owned computer, you can install FortiVPN on your personal windows or mac computer. Details about downloading and installing the FortiClient VPN software are available in this knowledgebase article.

You can find step-by-step instructions for using FortiClient to make the VPN connection from a college-owned or non-college-owned computer in this knowledgebase article. Once the VPN connection is made, the process to open a remote desktop to a computer or terminal server and to access your files remains the same.

As always, please contact the Help Desk if you have any difficulty with the process or any other questions.

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page Tagged with: , , , , , ,

New Antivirus on Campus – FortiClient

Beginning this month, ITS will be deploying FortiClient, Etown’s new antivirus solution. This software will replace Cisco AMP for Endpoints and will be required on all computers accessing the college network for the 2021-22 academic year. FortiClient will be installed on college-owned computers during the weekly maintenance windows and users should expect to see the FortiClient icon appear on their desktops when the installation occurs. The installation files for FortiClient for students will be available before the end of the spring 2021 semester in a future communication.

For faculty and staff computers, FortiClient will run in conjunction with FortiNET’s Endpoint Detection and Response Platform (FortiEDR). FortiEDR scans programs when they are executed for potential risks and then blocks or allows them to run based on the files being accessed. If a program is blocked by the FortiEDR client, ITS will have to investigate and allow it if it is legitimate. FortiClient runs a monthly scheduled scan of all files on the computer and has real time protection when files are accessed by comparing it to a library of known viruses which is updated regularly. FortiClient will quarantine a file infected with a potential virus for further inspection. The two products work together to fully protect computers against known and new threats.

If you’re interested in more details about FortiClient, check this website.

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Posted in Computer Tips, Cybersecurity, Home Page, Windows 10 Tagged with: , , , , , , ,

Esbenshade Classroom Renovations

Renovations of the A/V equipment in these Esbenshade classrooms has been completed over winter break:

  • E 163
  • E 182
  • E 184
  • E 260H
  • E 273
  • E 360
  • E 368

The classroom upgrades will improve the functionality for teaching both remote and in-person students while keeping to our standards for in-room presentation, and include:

  • Lectern PC
  • Dual monitors on lectern
  • Projector
  • USB-C laptop dock connection
  • VGA with auxiliary audio connection
  • Webcam
  • Hovercam (document camera)

The dual monitor configuration is different than in other classrooms across campus: one monitor will display what is shown on the projector, the second will display only the lectern PC. If the lectern PC is selected as the projector source, there is a link on the desktop to duplicate the desktop or extend between monitors, providing work space that is not viewable by the class.

We have added a shortcut on the lectern PC desktop to the knowledgebase where you can find more detailed instructions and videos.

The USB-C connection connects the laptop video/audio output and USB devices. Video, audio, and USB devices (including webcam and hovercam) can be routed separately by manually selecting the destination or together by selecting “Send to All.” The USB devices will not be available to older laptops without the USB-C connection.

The installed webcam and hovercam can be used with either the lectern PC or the laptop dock connection. This laptop connection will allow Zoom to run from the laptop and provide opportunity to take advantage of the in-room devices.

The monitors will be mounted on a single mount and will be movable simultaneously with a bar. These mounts are currently backordered but are expected to be installed prior to the start of remote classes.

Please contact the Help Desk if you would like to be updated with changes to the schedule for a particular space or if you have any questions.

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Posted in Computer Tips, Home Page, Teaching and Learning, Training Tagged with: , , ,

Protecting Your Account with MFA

At this time of year phishers and scammers are counting on you being too busy and distracted to pay real attention to their attacks. Entering your password in a malicious website (that is pretending to look like a legitimate Etown-related website) can give someone access to your email (including all the messages in folders and sent items), Jayweb, OneDrive, even your network folders. Once a bad actor has access to your password and data, they can wreak havoc with your personal information and corrupt the network.

One easy way to limit your vulnerability is to enroll your Etown account in Multi-Factor Authentication (MFA). MFA (also referred to as two-factor authentication) enhances the security of your account by requiring both your password and a separate code (texted to your phone or supplied in an app) in order to complete the login process. If you have MFA enabled, even if someone acquires your password, they won’t be able to access your account since they won’t be able to provide the required second-factor code.

Enrolling in MFA is easy and takes only a few minutes. You can find the details about MFA at Etown and the steps for getting set up in this series of knowledgebase articles. And while enrollment in MFA is voluntary now, all Etown accounts will require MFA starting February 24, 2021, so beat the rush and enroll now!

As always, please contact the Help Desk if you have any difficulty with the process or any other questions.

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Web Tips, Windows 10 Tagged with: , , , , , ,

Outlook Cortana Briefings

Do you find yourself constantly forgetting to respond to emails? Need a refresher on the documents sent to you a week ago for a meeting? Looking to schedule some time to just get some work done with no distractions? Outlook’s Cortana Briefings might help you!

The Cortana Briefing gives you updates on any emails that you might have missed in the past couple of days. On top of that, Cortana also highlights details and documents that are related to any scheduled events in your outlook calendar. Cortana briefings also allow you to schedule focus time: this time, chosen by you, silences all outlook notifications for a set period of time to help prevent distractions while working.

Cortana Briefings are off by default but you can enable or disable them anytime at https://cortana.office.com/

If you have any issues, please reach out to the Help Desk at helpdesk@etown.edu or call 717-361-3333.

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Posted in Home Page, Web Tips Tagged with: , , , ,

Maintain Account Access with MFA

We’re all getting ready to put the Fall 2020 semester behind us and prepare for 2021, but with the temporary shift away from our roles as Etown College community members we need to remember that network passwords still expire over break! You can avoid losing access to your email and other network resources by resetting your password before you finish the semester, and you should consider enrolling in Multi-Factor Authentication (MFA) too. MFA (also referred to as two-factor authentication) not only enhances the security of your account, but also allows you to reset your account password using a phone number that you link to your account. This option may be helpful if you realize you can’t check your email or access Jayweb when the ITS office is closed. Enrolling in MFA is easy and takes only a few minutes. You can find the details about MFA at Etown and the steps for getting set up in this series of knowledgebase articles.

As always, please contact the Help Desk if you have any difficulty with the process or any other questions.

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Windows 10 Tagged with: , , , , ,

Etown’s Status Page

Cant log into you email? Can’t submit your assignment on Canvas? Can’t connect to your Zoom meeting? Now with Etown’s new status page you can check if you are the only one having the issue.

Our new status page displays the college systems like wireless, printing, phones, Office365, Canvas, and Zoom. The display also shows any current and past issues with each system. Our status page also lets you subscribe to emails, letting you know when something is down!

Just visit status.etown.edu and you’ll be able to see what is and isn’t working on campus!

If you have any issues with being able to access any of the systems, please reach out to the Help Desk at helpdesk@etown.edu or call 717-361-3333.

 

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Posted in Computer Tips, Digital Citizenship, Home Page, Web Tips Tagged with: , , , , , , ,

Quarantine Email Folder

You may have seen a new folder called “Quarantine” in your email. And there may have been a message in the folder, but now it’s gone… No, you’re not seeing things! The folder and any messages in it are part of a new process to manage the phishing messages that impact the college email. This change is connected to the KnowBe4 Phish Alert Button (PAB) that we’re using to report phishing attempts.

Until now, the management of messages reported through the PAB has been mostly manual, but a new product from KnowBe4 allows us to automate some of the steps. The new process works like this: a phishing message is reported with the PAB and generates an ITS notification. If the reported email appears to be a phishing message, there is an automated process to move it from the inbox of any Etown recipient to the new quarantine folder. Once the message has been quarantined, ITS takes a more thorough look at it and confirms that it is a phishing attempt. Once confirmed as phishing, the message is permanently deleted from all Etown mailboxes. If the review of the message shows that it is safe, it is moved back to the original inboxes.

Most of the time the quarantine folder will be empty, but because the process isn’t instantaneous you may occasionally see a message there. If there is a message in the folder, it is being investigated. Please, don’t open any email messages in the quarantine folder. While it’s in that folder it can still be opened and cause harm. If the email message is legitimate, it will be delivered to your inbox; if it is a phishing attempt, it will be deleted from your mailbox.

Thanks for your help in keeping the Etown network safe!

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Windows 10 Tagged with: , , , , ,

RDP, VPN, MFA… WTH?

Recently overheard at the ITS Help Desk: To use that program from off campus, you can RDP into the terminal server, but in order to RDP you have to connect through VPN, and that requires that you have MFA set up… Wait, what?

With the increase of Etown’s remote learners and some updates to the network security, there’s a whole new set of acronyms in use across campus. Here’s some basic information about each of them and how they may impact you:

VPN

VPN stands for Virtual Private Network and is an encrypted connection from an Internet accessible device to a secure network. In our environment, we use a program called Cisco AnyConnect to connect to the Etown network from any computer that is connected to the Internet. Once you’re connected through the VPN while off campus, you can access almost all the files, folders, and programs that you can use when you’re on campus. So, you’ll be able to access your professor’s public folder, your class folder, and other shared materials when you connect through the VPN.

Every person with an etown.edu account has VPN access enabled. And, Cisco AnyConnect is available for installation on PCs and Macs through a link in Jayweb. For more information about how to install the Cisco AnyConnect software and details on how to connect to the VPN, check out the information in this set of knowledgebase articles.

MFA

Multi-Factor Authentication, or MFA, is a security measure that requires more than one method of authentication from different categories of credentials to verify a user’s identity. MFA is sometimes called Two-Factor Authentication, or 2FA, and is required by Google if you have a Gmail account, and probably in use by your bank and other accounts you access through the Internet.

In simple terms, to login, a user has to prove who they are by presenting something they know (their password) and something they have (a code on a cell phone). Without both pieces of information, any requested logon will be denied. So, if you have MFA enabled, even if someone acquires your password, they won’t be able to access your account since they won’t be able to provide the required second factor code.

Although MFA isn’t mandatory for all user accounts at Etown, it is required to use VPN. And, ITS is working toward full campus enrollment in MFA, so enrolling now will bring us closer to that goal. You can find more information about MFA at Etown and how to set it up in this section of the knowledgebase.

RDP

Remote Desktop Protocol (RDP) allows a user to remotely control another computer as though they were working on it directly. Using RDP, through the campus quarantine, many members of the Etown community connect into their office computers and perform their normal job duties from their home offices.

The Remote Desktop Connection software is installed as part of the standard operating system on all Windows computers; just type “remote desktop” in the search bar of Windows to access it. For Mac users, Microsoft has a free app for use on your MacOS devices through the App Store.

While a number of the computers on campus don’t allow an RDP connection for security reasons, students who need to use software that won’t install or run correctly on their personal computers can RDP to the ECSTUDENT-TS terminal server to use a wide variety of academic software. There are similar terminal servers available for faculty and staff use. The “Connect to Office Computer or Terminal Server” section of this knowledgebase article for PCs and this knowledgebase article for Macs provides detailed instructions and screenshots of the RDP process.

Not Sure What You Need to Use?

If you’re learning or working off campus, you’ll need to connect through VPN first, then you can use the RDP program to access the terminal server or computer. If you’re on campus, you’re already connected to the Etown network, so you can skip the VPN step and go straight to the RDP connection. In either case, make sure you’ve enabled MFA to add the extra security to your account!

Hopefully, this will help to shed some light on these newer terms. As always, please contact the ITS Help Desk with any questions or concerns you have. BTW, ITS stands for Information and Technology Services.

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Posted in Computer Tips, Digital Citizenship, Home Page, New Student Tips, Teaching and Learning, Training, Windows 10 Tagged with: , , , ,

Tech Tip: Secure Wi-Fi Problems after Upgrade to iOS 14?

Are you having trouble staying connected to EC_SECURE_WIFI since you upgraded your iPhone to iOS 14? Several users have reported issues with the connection dropping and difficulty reestablishing it after the upgrade.

The steps in this knowledgebase article will assist you in getting your connection to EC_SECURE_WIFI working again after the upgrade.

Please contact the Help Desk if you would like assistance.

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Posted in Home Page, Phone Tips Tagged with: , , , , ,

An Update to Edge is Coming

If you’re a PC user, you’ve probably seen information about the new version of Microsoft’s browser, Edge (https://blogs.windows.com/windowsexperience/2020/01/15/new-year-new-browser-the-new-microsoft-edge-is-out-of-preview-and-now-available-for-download/). The new browser is based on the Chromium open-source project that Chrome uses.

Over the next several weeks, college-owned computers will be updated to the new version of Edge. The update will take place during the weekly maintenance windows. You should expect to see the icons on your desktop and taskbar change from the blue “e” to the new Edge logo. After the update, you will see a series of setup pages allowing you to personalize the display. Any items saved in the older version (home tabs, favorites, history, passwords, etc.) will be available in the new version.

Please contact the Help Desk if you encounter any unexpected issues during the transition.

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Changes to the Ticket System

A recent upgrade to the Ticket System has slightly changed the appearance and process for creating and updating tickets. The primary change is to the updating process, but the display is slightly different for each aspect.

Update a Ticket

If you have information to add to an existing ticket, you can add content but you have to click the plus sign to add the note before choosing Save at the bottom of the ticket.

 

 

Create a Ticket

You can still create a ticket for support from the ITS Help Desk by signing in at https://helpdesk.etown.edu/helpdesk/WebObjects/Helpdesk.woa or by clicking the “Submit a Help Desk Ticket” option on the ITS webpage (https://www.etown.edu/offices/its/). More details about how to create a ticket can be found on this post.

Check a Ticket

Once you’ve signed in to the Ticket System, you can click the “History” tab at the top of the webpage to view all of your open tickets and select the one you would like to view.

As always, you can contact the Help Desk directly at helpdesk@etown.edu or 717-361-3333 for creating, updating, and checking the status of your ticket.

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Posted in Computer Tips, Home Page, Training, Windows 10 Tagged with: , , ,

Ransomware Infections on the Rise – COVID-19

We recently received the following information via an announcement from our anti-virus software provider Cisco AMP for Endpoints:

The Cisco AMP for Endpoints research team has observed increasing incidences of malicious activity culminating in ransomware. These incidents often begin with phishing emails containing a malicious attachment, malicious link to a website, or drive-by downloads of exploitation against vulnerable software, all of which could lead to the execution of ransomware.

Let’s work together to reduce the possible attacks on the Etown network.

Remember to look for these things in email messages to help recognize scams:

  • External message banner – Messages pretending to be from an etown.edu email address but only spoofing the address will have a “CAUTION: External message…” banner at the top of the email message.
  • From address – Review the sender’s email address at the top of the message to confirm the real address that sent it.
  • Links to websites – Never click a website link in an email message unless you are certain it is safe and directing you to the correct website. Hover over the link in the message to see where the link will send you.
  • Attachments – Never open an attachment from a sender that you aren’t expecting. If you aren’t sure if it’s legitimate, contact the sender for confirmation.

If you think you’ve received a phishing attempt:

  • Use the Phish Alert Button in Outlook to report the message
  • If you don’t see the Phish Alert Button, forward the message to mailcop@etown.edu and delete it
  • Don’t open the message, click on any links, or respond in any manner

If you haven’t already done so, enroll in Multi-Factor Authentication which will help protect your account from being used by a hacker. Our best defense against phishing attempts, malware, ransomware and all the other attempts by hackers to gain access to the Etown network is you! Paying additional attention to your email today can save loss of data and untold hours of cleanup later.

As always, contact the ITS Help Desk (717-361-3333 or helpdesk@etown.edu) with any questions about your cybersecurity. Be well!

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Fake Charity Websites – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website.

Fake charity websites:

There has been a recent increase in the number of email accounts and websites that appear to be owned by organizations asking for charitable contrbutions for studies, doctors, and victims who have been affected by the coronavirus. Scammers often create fake charity email accounts and websites after global disasters or pandemics like the COVID-19 outbreak.

If you want to make a charitable donation, go to the charity website of your choice to submit your payment. Type the charityʼs web address in your browser instead of clicking on any links in emails or other messages.

If you’ve received an email and are concerned about the legitimacy, you can report the email to ITS. Use the Phish Alert Button in your email to report the message. Don’t see the Phish Alert Button? Forward the message to mailcop@etown.edu.

 

And, contact the ITS Help Desk (717-361-3333 or helpdesk@etown.edu) with any questions about your cybersecurity. Be well!

 

Information from KnowBe4: 248_-_Scam_Alert_Coronavirus_-_ENGB_210x700mm_V1 (1).pdf

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Posted in Computer Tips, Cybersecurity, Digital Citizenship, Home Page, Training, Web Tips Tagged with: , , , , , ,

Phishing Scams – Fake Safety Information – COVID-19

KnowBe4, our partner in cybersecurity, have provided suggestions and resources for keeping your accounts safe in these uncertain times. This post, and all of those in this series, are taken directly from their website.

Phishing scams – Fake safety information:

The last few weeks have shown an increase in phishing scams that appear to come from organizations such as the CDC (Centers for Disease Control) or the WHO (World Health Organization). The scammers have crafted emails that appear to come from these sources, but they actually contain malicious phishing links or dangerous attachments.There are also emails that claim to have a “new” or “updated” list of cases of Coronavirus in our area. These emails contain dangerous links.

Don’t forget to hover over the links in the email messages to confirm the web addresses. If you’re not certain, forward the message using the Phish Alert Button in your email. Don’t see the Phish Alert Button? Forward the message to mailcop@etown.edu. Remember the best solution for finding information from these sites is to type the URL for the source in your browser, don’t rely on links in messages.

And, contact the ITS Help Desk (717-361-3333 or helpdesk@etown.edu) with any questions about your cybersecurity. Be well!

 

Information from KnowBe4: 248_-_Scam_Alert_Coronavirus_-_ENGB_210x700mm_V1 (1).pdf.

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