Tech Tip: Multi-Factor Authentication Troubleshooting

Some users may be experiencing issues with the rollout of multi-factor authentication (MFA), especially when connecting to VPN or using mail apps other than Outlook. Here’s some common issues and how to fix them. 

First, to check your MFA settings, go to and sign in with your E-town credentials. There, you can change your primary method of authentication, as well as setting any desired secondary ones. Make sure that you do not set up the office phone option, as MFA is not required when connected on the campus network. 

VPN users will only receive a notification sent to their primary choice. If that choice is the Authenticator app, you will not see a notification; you will need to open the app to see the code.  

If your email is set up using a native mail app (e.g., iOS’ Mail app, Android’s Mail app, Mac Mail), it may not automatically switch to MFA. To remedy this, remove the email account and re-add it. 

For additional information, including how to remove and re-add an email account, check out the ITS Knowledgebase. 

Any questions about MFA can be directed to the Help Desk at or ex.3333. 

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