Back in July, SurveyMonkey added a new layer of security to their service, which only allowed sign-ins on two devices at a time. When Survey Monkey is accessed from a new computer a verification code is required to gain access. Since the EtownEmployees and BlueJays accounts are often accessed from many different computers, this added layer of security makes these accounts difficult to access.
Users who wish to sign into these SurveyMonkey accounts can now contact the ITS Help Desk to receive the verification code as soon as they sign in. Just click Log in, enter the Survey Monkey account username and password, then call the Help Desk to receive the verification code. This change will allow users to gain access to Survey Monkey during the hours that the ITS Help Desk is open, rather than just during regular staff business hours.
If you have a simple survey, or a survey that you need to access frequently, ITS encourages using Microsoft Forms. Since it is linked to a user’s individual account, there is no need to request a code! Microsoft Forms is included in Office365 and is free and available to all faculty, staff and students. Forms has most of the functionality of SurveyMonkey.
For more information on SurveyMonkey, see this Knowledgebase article.