On Monday, October 7th, ITS activated an enhanced spam filtering system which is designed to give the user more control over which emails are delivered. Previously, the system had two categories for email – deliver or block. This made some messages get blocked that may have been legitimate messages. Now, the system has three categories – deliver, quarantine, or block. While ITS will still block messages that are clearly spam/malicious, some messages that the system determines are “spammy” will now be quarantined and managed by the user, through the Barracuda system.
When Barracuda quarantines an email, you will receive an email from Barracuda that will allow you to manage those messages. You can customize what days/times you wish to receive these messages, but the default is once per day. You will only receive the email notification if there is a message moved to quarantine.
To view quarantined emails and choose what to do with them, click the link from the Barracuda Email Security Service Quarantine Notification email and log into the web portal with your E-town email and network password. Choose the tab marked Quarantine Inbox. You can choose to deliver the message to your inbox anyway, to whitelist the email address so that the specific email and all others from that sender go to your inbox, or to delete the message (not recoverable). For more information on Barracuda, see our Knowledgebase article or their help guide.