Tech Tip: How to Use the Ticket System

Enter a Ticket 

You can enter your own tickets for support from the ITS Help Desk. Just navigate to or click the button on the ITS webpage ( After you sign in using your E-town username (without the and password, you will be directed to a page where you can enter your request details. Choose the category that best fits your problem first, then type a subject and description. Enter information in the additional fields, if applicable. Click Save. ITS staff will be notified of your ticket and will contact you as soon as possible.  

Check a Ticket 

To see if any updates have been made to your ticket, click on the “History” tab at the top of the webpage. There, you can see all your open tickets and select the one that you would like to view. You can also see your ticket number. 

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