The days of trouble resetting a forgotten password are over. You can now reset your password through Office365, using an alternate email or phone number.
You should enter a backup email or phone here to ensure continued access to your account, and the ability to reset your password without contacting the Help Desk.
If you ever forget your password or when it expires, click “Can’t access your account?” on the Microsoft sign-in page and select “Work or school account.” Follow the prompts to reset your password.
Click here for detailed instructions.